Re: Remedy User Group in Ohio?
Josh, To my understanding, there is no active Ohio RUG. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kitchen, Joshua T Sent: Wednesday, August 08, 2007 7:39 AM To: arslist@ARSLIST.ORG Subject: Remedy User Group in Ohio? ** Is there a Remedy User Group in Ohio? If so what are the details to becoming a member, if there is not, would someone entertain starting this up and having Kforce as a sponsor? Thanks! Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) Miamisburg, OH 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are btn_myprofile_160x33.gif
Macro Question
AR System 7.0.0, Windows 2003, and MSSql 2005 I am running a macro that performs two different queries and combines the results into a template via DDE. My customers are complaining about the no matching entries boxes that appear during the macro. My question is where do I place the command for no matching entries or suppress empty lists within the macro. I've tried it after the query, but that doesn't seem to work. Any help would be appreciated. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Password Enforcement
yes, run an escalation that sends a message to the user. Run If qualification is Password = $NULL$. When and how often you run it is up to you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, March 26, 2007 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement ** Is there a way to have workflow fire if a User has a blank password? Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Monday, March 26, 2007 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement ** Sorry, Have not tested this against a 7.0 server. On 3/26/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: I meant to mention that the BFS User + utility sounds like exactly what we are looking for, but it is written for 5.x and updated for 6.x, but no mention of compatibility with version 7.0. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, March 26, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement I have been searching for a password management solution and found a document detailing how you can implement your own rules for expiration and so on, but it requires you to modify your User form. We ran into a couple of issues with added fields on the User and Group forms when we upgraded to ARS 7.0 and am a little leery making modifications for fear of future upgrade problems. Does anyone have any feelings on this? Does anyone know of an ARS 7.0 compatible utility for password management? I need to force our users to set a password since most of them do not currently have one set. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, March 20, 2007 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement Hello Andy, We used a three-party developed product called BFS User Plus. We are using it with Version 6.3. I am not sure if it is available for Version 7.x. Later, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Mayfield, Andy L. Sent: Tuesday, March 20, 2007 13:19 To: arslist@ARSLIST.ORG Subject: Password Enforcement Is there a way prompt users to change or set their password? Most of our users do not have passwords at all and we would like to force them to create one. I have not found a way to do this from reading the documentation and the cross-reference is not an option for us. I could set a temporary password for all users and ask them to change it on their next login, but I can't find a way to enforce this. Has anyone done something similar to this? ARS 7.0.1 MS SQL Windows 2003 server Windows XP pro clients Thanks, Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Outgoing Email with Attachment
Since upgrading to version 7, I can no longer send attachments via a filter in an email message. Has anyone figured out how to create a record in the AR System Email Message form and add the attachment there? I can get the message record created, but don't know how to add the attachment thru workflow. Any help would be appreciated. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Server Alias
We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : server name alias : RPC: Name to address translation failed - No such hostname. Where I have server name alias is the name I see when I go to File - Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) server alias I have changed to / current hostname Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server Alias
John, We've done that but it creates a folder for the old alias and a multilicense file with all the new licenses. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Monday, February 12, 2007 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Server Alias ** Hello, We did an alias change and had to delete the .multilicense file before it recognized the licenses again. HTH, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOD Sent: Monday, February 12, 2007 8:14 AM To: arslist@ARSLIST.ORG Subject: Server Alias ** We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : server name alias : RPC: Name to address translation failed - No such hostname. Where I have server name alias is the name I see when I go to File - Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com file://www.remedy.com . (ARERR 2877) server alias I have changed to / current hostname Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server Alias
Fred, Tried your suggestion, but no success. Sully From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 12, 2007 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Server Alias ** It sounds like you still have something in your system referencing the old alias. Can you look in the ar.cfg file and see if it has the old alias listed. You should see a C:\Program Files\Common Files\AR System\Licenses\newAlias folder. If not you can create one and copy the files from the oldAlias into it. You may need to also edit the armonitor.cfg file and make sure it also has the new alias name in it. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOD Sent: Monday, February 12, 2007 10:14 AM To: arslist@ARSLIST.ORG Subject: Server Alias ** We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : server name alias : RPC: Name to address translation failed - No such hostname. Where I have server name alias is the name I see when I go to File - Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com file://www.remedy.com . (ARERR 2877) server alias I have changed to / current hostname Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server Alias
Yes. We change it and restarted the services. After logging in and going to the server properties, the license file showed only 3 licenses, but when we reset everything, the licenses appear and everything works, EXCEPT we can't open Vendor forms. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 12, 2007 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: Server Alias ** Did you check the armonitor.cfg (since that has the server name in it) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOD Sent: Monday, February 12, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Server Alias ** Fred, Tried your suggestion, but no success. Sully From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 12, 2007 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Server Alias ** It sounds like you still have something in your system referencing the old alias. Can you look in the ar.cfg file and see if it has the old alias listed. You should see a C:\Program Files\Common Files\AR System\Licenses\newAlias folder. If not you can create one and copy the files from the oldAlias into it. You may need to also edit the armonitor.cfg file and make sure it also has the new alias name in it. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOD Sent: Monday, February 12, 2007 10:14 AM To: arslist@ARSLIST.ORG Subject: Server Alias ** We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : server name alias : RPC: Name to address translation failed - No such hostname. Where I have server name alias is the name I see when I go to File - Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com file://www.remedy.com . (ARERR 2877) server alias I have changed to / current hostname Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
