Re: AR System 8.1 on AIX
We are still running 7.5.4 in production in our 100% custom shop on AIX only because we need to continue to use Sybase as our underlying database and I don't see that moving forward with an unstable 8.1 upgrade for production actually buys us anything other than grief. If ARS on Sybase was supported on commodity hardware with some flavour of Linux, we would be all over it. Regards, Susan Bisanti - B. Comp Sci., MBA Chef d’équipe, Direction général des opérations Service partagé Canada / Gouvernement du Canada susan.bisa...@ssc-spc.gc.ca / Tél.: 514-421-4666 Team Leader, Operations Branch Shared Services Canada / Government of Canada susan.bisa...@ssc-spc.gc.ca / Tel.: 514-421-4666 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: May 29, 2014 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 8.1 on AIX Mike, I'm living your frustration. We have the similar setup. NO OOB/ITSM. Custom environment since 1.0 roughly. Just ARSystem! Our production is still at 7.5P4 because i'm not confident in the upgrade to 8.1.00 P2 with various hotfixes from BMC. We are trying to get it as stable as possible, so we can be on a supported version. We too have been practicing in test; we mirrored production, etc. - atleast 6 iteration, and still running into small errors. In short years working with this product, well most of the products I support, I have noticed that these software companies don't have AIX test environment. It is the most frustrating thing. I will watch for the increase in memory usage as we go forward. We have deployed a stable Version 8.1.00 201401101150 Hotfix MT on WebSphere 8.5 on AIX 7.1 Clustered + 2 Http Servers + BigIp. Our issues is with Single instance 8.1.00.002 201308272305Hotfix ARS on 11g - and continuously trying to get it stable, without to much outage time. We ran into a ServerAdmin and plugin issue. Where the ports and queue was blank; it turned out the activelinks cannot process order of operation if is has 2 and more actions; which we pointed out, they took that info - create a fix - basically going throught the ServerAdmin.def and separating the actions into multiple setfields. What they could not tell me if there wasnot an underlining issue, that would affect - our custom environment that have setfields with multiple actions. But so far those are fine, so i'm chalking it up to issue specific to serveradmin.def. Just yesterday, the USER form , does not inherit the permissions from the previous in an upgrade. So a tester, ran into issues where they could not retrieved from USER because the access was missing. So we spent time, going thru ensuring the system forms and our custom stuff - inherited the permissions. Such a freaking pain. This upgrade in gong to painful. Sharing you frustration, D. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS running with Linux/Sybase
Yes, but unfortunately not helpful. We’ve been running ARS over Sybase for 15 years (when we bought it originally a Sybase license was bundled with ARS). We also have all home-grown applications which rely on case insensitivity which we get with Sybase and which we would have to rewrite if we made the segue to Oracle. I live in a predominantly Linux-variant shop and would LOVE it if AIX was not in the support picture for this particular system – would give me more flexibility as to where it could be hosted. Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ssc-spc.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne, Dorval (Québec) H9P 1J3 susan.bisa...@ssc-spc.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: 24 April, 2013 11:22 To: arslist@ARSLIST.ORG Subject: Re: ARS running with Linux/Sybase ** Susan, Red Hat Linux is a supported platform for most AR system components, including the one under my desk at home :-). Oracle runs there too, on a different VM. Honest. Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Apr 24, 2013, at 10:04 AM, Susan Bisanti wrote: ** I wish there WAS a version of ARS that ran on Linux. Sybase is supported on Linux. It would make my life much easier. There should be a RFE button on arslist email J. Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ssc-spc.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne, Dorval (Québec) H9P 1J3 susan.bisa...@ssc-spc.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: 24 April, 2013 10:25 To: arslist@ARSLIST.ORG Subject: Re: ARS running with Linux/Sybase ** There isn’t a version of ARS for Linux that works with Sybase. Oracle is the only supported database for 7.6.04 and later, DB2 was also supported before this. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Austin, Ted (MNIT) Sent: 24 April 2013 15:05 To: arslist@ARSLIST.ORG Subject: ARS running with Linux/Sybase ** Has anyone run ARS in a Linux environment accessing a Sybase database installed on a Linux server? Please let me know if you have. ted _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS running with Linux/Sybase
I wish there WAS a version of ARS that ran on Linux. Sybase is supported on Linux. It would make my life much easier. There should be a RFE button on arslist email J. Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ssc-spc.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne, Dorval (Québec) H9P 1J3 susan.bisa...@ssc-spc.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: 24 April, 2013 10:25 To: arslist@ARSLIST.ORG Subject: Re: ARS running with Linux/Sybase ** There isnt a version of ARS for Linux that works with Sybase. Oracle is the only supported database for 7.6.04 and later, DB2 was also supported before this. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Austin, Ted (MNIT) Sent: 24 April 2013 15:05 To: arslist@ARSLIST.ORG Subject: ARS running with Linux/Sybase ** Has anyone run ARS in a Linux environment accessing a Sybase database installed on a Linux server? Please let me know if you have. ted _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: install ars 8 against sybase15 doesn't work
When installing ARS 7.5.x, we had to hardcode a 32 bit client (Sybase 12.5.4 SDK was the last available for Sybase if memory serves) to get the install to work against Sybase although we were using a 64 bit database (Sybase 15.0) . I'm not sure if this needs to be undone if you are installing ARS 8.0, i.e. if it finally uses a 64 bit client. Good luck, and please do share your results! Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne, Dorval (Québec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Man Sent: 04 March, 2013 10:22 To: arslist@ARSLIST.ORG Subject: install ars 8 against sybase15 doesn't work dear list, we are trying to install a simple banana ARSystem 8 againt a sybase15 database. We keep getting '64 bit client not found' We are having ars 7.5 running fine on the same machine And our sybase dba who are well experienced looked at the OCS and they say there is no prob on that side. We had 2 webex with BMC During first one, after 3 hours the engineer could recon there was a prob with the installer. At the second webex, the engineer said its our environment which is problematic My management is now upset with these turning around thing with BMC They are seriously considering something else like jira I am wondering whether somebody from this list could help as the resailer is not able to do more. Any idea/tips/help is very much appreciated Serouche -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AREA LDAP
Would this work if people are using the browser from a non-windows platform? Susan Bisanti HPC and National Operations Chief Information Officer Branch Environment Canada 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Telephone 514-421-4666 Facsimile 514-421-4703 Government of Canada Website www.ec.gc.ca Susan Bisanti CHP et opérations nationales Direction générale du dirigeant principal de Iinformation Environnement Canada 2121 route Transcanadienne, Dorval (Québec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-4703 Gouvernement du Canada Site Web www.ec.gc.ca -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: 30 November, 2010 03:57 To: arslist@ARSLIST.ORG Subject: AREA LDAP Hello, Sorry, this is a bit of an advert, but also an interesting addition to this thread. At JSS, we've just completed a solution to reduce the complexity of AR System authentication after a customer asked us why they still needed the BMC AREA LDAP plugin if they had SSO enabled their AR System. It was a good question, because BMC are dropping support for the Windows User Tool and hence all front end user access will be via the Midtier. The AREA Plugin is not quick to configure, and a separate plugin can be required for each Active Directory, providing multiple levels of effort/configuration. In contrast, you can configure SSO Plugin with four pieces of information - two of which are the service account username/password and the other two are available from opening a Windows command prompt. Once configured, the plugin can authenticate users against all Domain Controllers on a typical corporate network. Only yesterday did we put together a video on this topic, so if you're interested in seeing the functionality, click on the "features and functions" video on this page (http://www.javasystemsolutions.com/jss/ssoplugin) and step through to 3min 50sec. Credit for this superb suggestion goes to Sascha, a Remedy Admin at a large German BMC client :-) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Shared User ID
Can't BMC come up with a creative way to assign more than one license to a user? Susan Bisanti CHP et opérations nationales | HPC and National Operations Direction générale du dirigeant principal de Iinformation | Chief Information Officer Branch Environnement Canada | Environment Canada 2121 route Transcanadienne, | 2121 Trans-Canada Highway, Dorval (Québec) H9P 1J3 | Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone | Telephone 514-421-4666 Télécopieur | Facsimile 514-421-4703 Gouvernement du Canada | Government of Canada Site Web | Website <http://www.ec.gc.ca/> www.ec.gc.ca _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug Sent: 23 June, 2010 18:32 To: arslist@ARSLIST.ORG Subject: Re: Shared User ID ** Frank, The question is a simple one Would the users in question need a license (one each) if they were doing the operation directly? If the answer is yes, then there is a problem with your strategy from a licensing perspective. Why? Because you are multiplexing multiple end users on a single login. What seem to be describing is simply putting another UI in front of the user and then gathering the requests together in a process and then forwarding them on to the AR System server all as a single user with a single license. Not only do you have a license issue, but you loose information like who really did the operation (last modified by) since everything is done by one user. So, tracking and accountability are lost. Sure, you could always add another field and have that field be updated with the information -- but that is further emphasizing that you are working around the system and the licensing of the system because you are having to take an action to perform something which is automatic if you were following the licensing rules. If the operation was only Create or Read, there would not be a licensing issue -- although still a tracking issue -- but then you could just come in as the different users and not have to convert to one shared user because there are no licensing issues. Hopefully, this helps explain how to think about the situation if there is a question about whether something is OK under the licensing rules. Doug Mueller _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Wednesday, June 23, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Shared User ID ** In the process of setting up an Enterprise Service Bus (ESB) to front several Remedy web services. Users consuming the services will have the ability to create, update and query records through the ESB, which will log into ARS using a single user id with a fixed license. I am looking for clarification on whether using a single user ID from the ESB to create and update records would be a violation of the BMC license agreement. I know in the past it was not allowed for such interfaces as a web site (not MidTier) but am wondering if using an ESB architecture would be different. Thank you. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
