Application-Delete-Entry on the Alert List
Hi all, I am using Remedy Alert for user notifications and I'm opening the Alert List on the web. I have added a delete button on the Alert List form so my users can delete entries as they deem necessary. The workflow I'm using is an Active Link that executes on this button and my If Action has the following Run Process action @@:Application-Delete-Entry "Alert Events" $Request ID$. This doesn't work because the Request ID field is always null. What I'm finding is that the Alert List form has a table with field ID 706. This Remedy table lists some some of the fields from the Alert Events form and these values are available. It does not however list the Request ID field. If I try to use it, it's null. The easiest thing would be to add the Request ID field to the table but there doesn't seem to be a way to add it. Does nayone have any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Automatically start Remedy Alert functionality
Hello List, I'm having a problem automatically starting Remedy Alert after rebooting the client machine. I'm using Remedy Alert patch v22 for ARS 6.3. The server and tool are configured correctly as I am getting alert messages, but automatically starting the tool doesn't seem to work after reboot. I installed Remedy Alert, configured it to start automatically, set up a user profile for myself, and pointed the default user to DEFAULT HOME. If I exit the program and restart Remedy Alert, the tool logs right in without having to enter user information. Exactly what I want. If I reboot the machine, Remedy Alert tries to start automatically, but it fails to login onto the server. If I remove the entry in the password field and reenter my password, I can logon just fine. I can exit and restart again without entering user information. Reboot, bam -- SOL. I found that the Alert tool is setting my encrypted password in the registry on every login in HKEY_CURRENT_USER\Software\Remedy\ARUser \Users\tlamy\LastPassword When I exit and restart the program the Alert tool appears to pull the encrypted string from the registry, it reads fine, decrypts the string, and logs me on. When it pulls the value after rebooting, the tool cannot either read or decrypt the string. I removed all Remedy tools, removed the AR System directories, reinstalled Alert solo and tested. Still no joy. Does anyone know what's going on and how to fix this? Thanks Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Run Process in AL to execute a Perl script - Help!
I got it to work. I was not returning a value, so the command @@:/usr/ local/lib/perl5/site_perl/5.8.7/Custom/alert.pl works. Not $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl Thanks all. On Jan 22, 9:41 am, John Sundberg <[EMAIL PROTECTED]> wrote: > $PROCESS$ @@:which perl > /tmp/remedy_which.txt > Will tell you which perl it is trying to use -- if it can find one. > > Just a sidenote -- I would probably push a value to a form -- with a filter > on it - to run the perl vs from an AL. > > -John > > On 1/22/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > > > > > > > > > And you Remedy server runs as root? > > > It still sounds like the perl binary is not found in your path for the > > user that Remedy runs under (or it is lost from the path statement inside > > the Remedy server. > > > Try listing the environment to a text file from inside your Remedy server > > just to see the path and other variables. > > > $PROCESS$ @@:set > /tmp/remedy_env.txt > > > Fred > > > -Original Message- > > From: Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] On Behalf Of TL > > Sent: Tuesday, January 22, 2008 7:33 AM > > To: [EMAIL PROTECTED] > > Subject: Re: Run Process in AL to execute a Perl script - Help! > > > The script does work when run as root. > > Permissions are -rwxr-xr-x so anyone can execute it. > > I tried to call perl -v > outfile but I'm still "The system cannot find > > the file specified." > > > I'm stumped. > > Tom > > > On Jan 22, 3:14am, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > > > > Hi Tom, > > > > Does this work if you login to the server and execute the command from > > > a shell using the same user that the ARSystem was installed as? > > > > Have you checked the permissions on the file? > > > > Have you checked the hash-bang at the first line of the script so that > > > it points to the perl executable? > > > > Have you tried to call perl instead of the script? > > > $PROCESS$ @@:/x/y/perl /x/y/alert.pl > > > > To quickly test various ways of calling the script, you can create a > > > display-only-form with a command- and result-character field, and then > > > have an active link that performs $PROCESS$ @@:$command$ > > > > Best Regards - Misi, RRR AB,http://www.rrr.se > > > > > Hi all, > > > > > I'm trying to run a Perl script from an Active link. I'm firing the > > > > AL on a CTI match. The Run Process action looks like this: > > > > > $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl > > > > > No matter what I do, Remedy is giving me the following error: > > > > > "The system cannot find the file specified." > > > > > I have moved the script to various locations on the server including > > > > the server directory for the AR System but Remedy still can't locate > > > > the file. Do I need to set some environment variable in the ar.conf > > > > to make this work? > > > > > Thank you, > > > > > Tom > > > > > ARS 6.3, ITSM 6.0 on RHEL 3 > > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > [EMAIL PROTECTED] > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Run Process in AL to execute a Perl script - Help!
The script does work when run as root. Permissions are -rwxr-xr-x so anyone can execute it. I tried to call perl -v > outfile but I'm still "The system cannot find the file specified." I'm stumped. Tom On Jan 22, 3:14 am, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > Hi Tom, > > Does this work if you login to the server and execute the command from a > shell using the same user that the ARSystem was installed as? > > Have you checked the permissions on the file? > > Have you checked the hash-bang at the first line of the script so that it > points to the perl executable? > > Have you tried to call perl instead of the script? > $PROCESS$ @@:/x/y/perl /x/y/alert.pl > > To quickly test various ways of calling the script, you can create a > display-only-form with a command- and result-character field, and then > have an active link that performs $PROCESS$ @@:$command$ > > Best Regards - Misi, RRR AB,http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > * RRR|Translator - Manage and automate your language translations. > Find these products, and many free tools and utilities, athttp://rrr.se. > > > > > > > Hi all, > > > I'm trying to run a Perl script from an Active link. I'm firing the AL > > on a CTI match. The Run Process action looks like this: > > > $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl > > > No matter what I do, Remedy is giving me the following error: > > > "The system cannot find the file specified." > > > I have moved the script to various locations on the server including > > the server directory for the AR System but Remedy still can't locate > > the file. Do I need to set some environment variable in the ar.conf to > > make this work? > > > Thank you, > > > Tom > > > ARS 6.3, ITSM 6.0 on RHEL 3 > > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > > -- > > This message was scanned by ESVA and is believed to be clean. > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Run Process in AL to execute a Perl script - Help!
Hi all, I'm trying to run a Perl script from an Active link. I'm firing the AL on a CTI match. The Run Process action looks like this: $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl No matter what I do, Remedy is giving me the following error: "The system cannot find the file specified." I have moved the script to various locations on the server including the server directory for the AR System but Remedy still can't locate the file. Do I need to set some environment variable in the ar.conf to make this work? Thank you, Tom ARS 6.3, ITSM 6.0 on RHEL 3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Alert tool - ARS 6.3
Hi List, I am trying to setup and configure the Alert Tool on a Remedy Server running v6.3 patch 022. Can anyone confirm if the protocol for this is UDP, and if there is any decent documentation out there. What I'm finding is I need to setup a listen port on the Alert Tool and an outbound port on the server. Then I have to open this port on the UDP protocol for both inbound and outbound traffic. Is that it? Is there any documentation to verify the protocol as UDP? What about recommendations for the port(s)? Any help would be appreciated. Thanks Tom L UNH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
