Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th
Doug, thank you for your innovative creativity and the willingness to share it with all of us. I wish you and your family all the best. You will be missed. Dan, thank you for your years of dedication and maintenance of the ARSList. Misi and Jason thank you for your part in supporting of the list. Thank you to all you contributors. Together we have helped make each others job a little easier. On Wed, Oct 2, 2019 at 6:24 PM Tales - Grupos wrote: > So surprised with this that I sent the email before complete it with my > wishes to Doug. > > Doug, I wish you all the best on your life after this retirement. We’ll > miss you. You deserve all the best things in your retirement years to come. > > > Tales. > > > Em 2 de outubro de 2019 às 19:12:23, Tales - Grupos ( > gru...@talesparreiras.com.br) escreveu: > > Yes, truly sad news. > > I met Doug in 2004 at the Washington DC RUG conference and was impressed > by his charisma and passion for his work, I remember taking some pictures > with him at the event, he was welcoming people and asking them to tag their > names on a panel where it had the names of all participants (or almost all) > as background. > I also remember playing some video game with him at one of the parties of > this event and it really struck me because it was so nice to meet the > person who created the tool I was working on and that he was so friendly > and charismatic. > I met him again other times by the years, some meetings and other > ARS-related events. It certainly had some influence on my career. > > Regards, > > Tales. > > > Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca ( > arsl...@danielbloom.ca) escreveu: > > Doug Mueller’s last day at BMC was Monday, September 30th. As we all > know, Doug was the creator of the ARSystem as a founding member of Remedy > Corporation. > > > > He has always retained the philosophy of supporting the user community, > even before he accepted my invitation to join this list in 1993. > > > > After consultation with Jason and Misi, the current custodians of this > ARSlist, it was decided that I should post to this external list that Doug > has left, in the hopes that all current and former members of our community > can express their best wishes here where it can be done outside of a > Corporation based community and where Doug can of course also read them. > > > > In Doug’s honor, it was also decided that we would shut down the ARSlist > permanently on US Thanksgiving, giving folks until then to post their > comments, and to signify the thanks we give to Doug for all he has done. > > > > My understanding is that the archives will continue to be available, and > of course can be saved for posterity. > > > > For my part, it was sad news that someone who has contributed so much, > holds so many forward thinking innovative patents singularly and jointly > with others, would be departing. > > > > I was supposed to post this yesterday and it took me until today to accept > that he really had left. I won’t be disappointed if I am proven wrong ……. > > > > Dan > > Daniel Bloom > > Founder of the ARSlist in November 1993 > > Active in the Remedy ARSystem world since 1.0 > > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- Tom Shurmur The ARS List Where answers are found -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
913 Audit forms not working properly
Hi and Happy Holidays to all you listers We just upgraded to 913 from 812. On 913 we have found that data is not writing to our audit forms as expected. The Original Request ID, User and Action fields are not be populated and causing errors. Has anyone else had this issue and have a solution? ARS 9.1.03 P1 Microsoft Windows Server 2012 (64-bit) MS SQL 2016 -- Tom Shurmur Caretech Solutions The ARS List Where answers are found -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Pat Zandi
I am sorry to hear of Pat's passing. He will be missed. On Jan 12, 2017 9:34 AM, "Murnane, Phil" wrote: > ** > > Thanks, Warren for letting us know. > > > I'll miss Pat's unique voice and personal touch in his posts. > > > [image: ☹] > > > --Phil > > > -- > *From:* Action Request System discussion list(ARSList) < > arslist@ARSLIST.ORG> on behalf of Warren R. Baltimore II < > warrenbaltim...@gmail.com> > *Sent:* Thursday, January 12, 2017 6:53 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Pat Zandi > > ** > HAHA! I had thought about going back in the archives to find > something That's a good one! > > On Wed, Jan 11, 2017 at 4:39 PM, Doug Blair wrote: > >> ** >> Warren et al, >> >> This is so sad to hear. I had not noticed his absence until now, but WOW >> we have missed Zandi a lot! A conversation or post thread with >> Zandification was always full or surprises, diversions, stories and packed >> full of knowledge. or at least some oblique references to knowing a lot >> more than the rest of us. So I went back about (s!) 11 years to find >> this thread, the subject of which is “BMC SupportWeb is garbage!,” to find >> some typical Zandification: >> >> (Ed: from Patrick Zandi) >> >> ** >> Sometimes, Like me.. you have to have the support folks fix this >> personally.. >> I just gave them my userid and password Shh >> and said SEE I am not Crazy.. >> >> I was then reminded of the quote from the Bible.. >> *Rev 8:1* And when he had opened the seventh seal, there was silence in >> heaven about the space of half an hour >> >> Then the tech came back and said.. "this is going to take a while" >> a day later.. Voila.. it worked.. >> >> >> Always something illuminating, often amusing, always a treasure…. >> >> >> On Jan 11, 2017, at 1:30 PM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >> ** >> Folks, >> >> I wanted to take a few moments and let those of you who are following the >> list know that Pat Zandi passed away on Monday. >> >> Pat had been battling cancer for the last year. He came to work for Dev >> Technology about a year or so before I did after he retired from the Air >> Force. He was a great team mate, and a good guy. He will be missed. >> >> His obituary can be found here: http://www.colonialfuneralhome >> .com/home/index.cfm/obituaries/view/fh_id/11079/id/4062535 >> >> Warren >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 <(410)%20533-5367> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 <(410)%20533-5367> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
Dan, Thank you for your many years of time and effort to keep the arslist up and running and providing all of us with an avenue to draw on each others experience to navigate the complexities of ARS. I hope to see (hear from) y'all in the ARSLIST Community group. Tom Shurmur SR. Remedy Developer CareTech Solution On Thu, Sep 29, 2016 at 11:27 AM, Doug Blair wrote: > ** > Dan et al, > > It is hard to write this, as almost all the Great Words have been spoken > before me. > > I tend to speak up at the end of meetings, partly because I want to hear > all the points of view and partly because I forgot there was a meeting and > the dog ate my iPhone and I only noticed there was a meeting when he began > making noises like a cricket, which has more to say about my choice of > ringtones than the importance of the meeting and anyway I was too busy > reading the list of most of my career than to get any actual work done. > They knew better than to expect me to show up. > > Truth is I’ve been reading ARSList for more than 20 years, certainly among > the first few hundred subscribers. We have all learned a great deal, > Fortunately much of what we as developers and users have picked up > translate well to other disciplines - general programming and debugging > techniques, there’s always more than one way to do it - and that is far > more than just those little syntax quirks like `! and __c and > Application-Perform-Drink-From-The-Small-Flask. > > Ours is a passionate, dedicated and beyond all helpful community, and the > thing that has made the ASRList so useful is that with one message you > reach *everyone* who knows *anything* about what you need. If you don’t > know about it, you read the responses and then you learn too! Or maybe a > thread in one space gets you started on a totally different approach you > hadn’t thought of before. I too have some misgivings about the Communities > forum because organizationally it is a group of silos. You might post in > the right place, but you might miss the one person who knows there is a > deprecated Application-Perform-Drink-From-The-Large-Flask that still > works if you have an older server. > > It might not work perfectly at first, but it certainly won’t work at all > if we don’t show up! If for some foolish reason you have not yet joined the > ARSLIST group on BMC Communities this is the day to do it, because after > tomorrow you might not be able to read this message, and you’ll forget, or > the dog will eat the phone with your only calendar on it and your ringtone > is actually a dog barking (poor choice) and you’ll never know and we’ll > never see each other again. I would not like that. > > Long live ARSLIST! > > That thing about shutting down the server. That’s just Friday Humor, right? > > > Doug Blair > > > > On Sep 28, 2016, at 9:00 AM, Shellman, David wrote: > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Tom Shurmur The ARS List Where answers are found ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Web Service Server Configuration
TGIF Listers, We have created an integration with a customer using the customers WSDL to send data. All is working well with the exception of the time it takes for attachments to be sent out of Remedy. Currently sending a small 32k attachment takes 6 minutes for the attachment to leave Remedy. Is there a config setting or settings that control this? Thank you for any help -- Tom Shurmur The ARS List Where answers are found ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Web Services - Using a HTTPS url
Hi, I have created a web service on our Dev box in Remedy to consume data from clients using a http url in the WSDL. Our security team informed me I will need to use a https secure url in the WSDL when I move this web service to QA and Prod. I re-created the web service in our QA environment using the https url. But when ARS built the WSDL it modified the https to http. Does anyone know how to build a WSDL in ARS that will use HTTPS? All documentation found on this subject has been very vague. ARS: 8.1.02.001 201501291447Hotfix Mid Tier Information: Mid Tier Version 8.1.SP02 Patch 001 201601261022 Hotfix Installation Directory D:\Program Files\BMC Software\ARSystem\midtier Web Server Information Apache Tomcat/7.0.53 Operating System Name Windows Server 2012 Java Version 1.7.0_45 Thank you -- Tom Shurmur CareTech Solution, Inc 734.272.5313 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ADM:timing test
Dan, I could have been the US Thanksgiving holiday or Maybe yesterday just happened to be a perfect day of success in the World of Remedy.. Happy belated Canadian Thanksgiving to you and Jean. Tom On Friday, November 28, 2014 7:49 AM, Daniel wrote: **7:47am ESTI know 80% of the list is US based, but I have never seen a drop to zero posts for a US holiday before _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Customer Interface
Hi Terri,
We use Kinetic. It allows us to build screens to have the look and feel of our
webpages and to make it easy for the customer to use. We can also build
intelligence into the screen to be more interactive to direct the customer to
the proper place while gathering the data we need to help them.
Kinetic is a pretty awesome product.
Tom ShurmurCareTech Solutions
On Monday, October 6, 2014 1:30 PM, Tauf Chowdhury
wrote:
**SRM in the latest releases has come a long way and is a good tool for the
end users as long as someone competent configures it and shows some restraint
when it comes to customization. From what I hear, MyIT will/can replace the
front end GUI of SRM in the future. So backend, SRM, front end, MyIT.
Sent from my iPhone
On Oct 6, 2014, at 1:03 PM, Terri Lockwood wrote:
**
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a poll: What do you use as an interface with customers, and do you
like/recommend it? BMC Service Request Management Kinetic Request Home grown
App/Customized Requester form Another Vendor tool ~~~ Terri
ARS 7.6.04 ITSM 7.6.03 SRM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2
SP2 _ARSlist: "Where the Answers Are" and have been for 20
years__ARSlist: "Where the Answers Are" and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Escalation qualification : DSO
I would suggest you create several escalations splitting the date ranges into short segments. On Monday, September 8, 2014 10:59 AM, Vikrant Kulkarni wrote: ** I would suggest look into RRR|Chive from rrr.se it just works fine in this case. On Sep 8, 2014 8:25 PM, "LJ LongWing" wrote: ** >I don't believe so, an escalation will always iterate over all records that >match the qual. > > > >On Mon, Sep 8, 2014 at 8:45 AM, MalviyaSaurabh >wrote: > >Hi All, >>I am in the process of archiving records in remedy. I have written an >>escalation with DSO action written which is working. I have the escalation >>qualification as >>( 'Ticket Closed Date' <= "2/28/2009 11:59:59 PM") AND ( 'Status' = >>"Closed") AND ( 'Ticket Closed Date' >= "1/1/2009 12:00:00 AM") >>As over 1 lac record are there in this timespan, there are overhead issues >>happening at the db level. >> >>Is there any way we can have the escalation run in batches of say 500 >>records present in this qualification. >> >>Regards, >>Saurabh >> >> >> >>-- >>View this message in context: >>http://ars-action-request-system.1.n7.nabble.com/Escalation-qualification-DSO-tp118847.html >>Sent from the ARS (Action Request System) mailing list archive at Nabble.com. >> >>___ >>UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ >>"Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Chris, On Wednesday, August 6, 2014 4:37 PM, "Grassi, Christopher" wrote: ** We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Wednesday, August 6, 2014 1:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! From:David Charters To: arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: "Grassi, Christopher" Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn" session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ That works for me. Thank you Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I would be interested in this also. Thank you Tom On Tuesday, August 5, 2014 5:47 PM, Joe D'Souza wrote: ** Since you are on UK time, what timeframe of the day would work best for you? This would help us who are on other time zones to let you know what might work for us. Yes, I would be interested. Cheers Joe From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher Sent: Tuesday, August 05, 2014 5:00 PM To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn" session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 7.6.04 Upgrade to 8.1
Well, that is a bummer. But it's a cool idea if it ever comes fruition. Thank you all for you help. Tom From: Rick Cook To: arslist@ARSLIST.ORG Sent: Tuesday, July 16, 2013 11:30 AM Subject: Re: 7.6.04 Upgrade to 8.1 ** Well, either there is a huge conspiracy that involved wholesale changes to documents I read, or my memory is playing tricks on me. I'm going with the conspiracy. Nah, just kidding. Must have been something I inferred from the overlay enhancements in 8.1. Darn. Rick On Jul 16, 2013 6:38 AM, "Longwing, Lj" wrote: ** >can you point me to the URL that discusses 'zero downtime upgrades'? I know >that 8.1 wasn't released at last years rug, it was just 8.0, but I know that >after the RUG David posted an idea (https://communities.bmc.com/ideas/1421) >that is in a status of 'Under Consideration'when they are available, it's >changed to 'Delivered'so all of the facts that I have currently available >tell me that the demo we received last year isn't in a current code line...but >if you could point me to docs to the contraryI would love to see them. > > > >On Tue, Jul 16, 2013 at 7:14 AM, Rick Cook wrote: > >** >>Might want to check the 8.1 documentation on that, LJ. >>Rick >>On Jul 16, 2013 6:04 AM, "Longwing, Lj" wrote: >> >>** >>>Rick, >>>They were VERY careful to state at RUG last year that the code demonstrated >>>was NOT in ANY code line available to the publicso no, it's NOT in 8.1, >>>it is under consideration for a future release, but not in any currently >>>available to the public release. >>> >>> >>> >>>On Mon, Jul 15, 2013 at 8:32 PM, Rick Cook wrote: >>> >>>** >>>>No, Tauf, they have the code in 8.1. But I don't think you can make that >>>>work unless you are upgrading FROM 8.1, not TO it. Rick >>>>On Jul 15, 2013 7:29 PM, "Tauf Chowdhury" wrote: >>>> >>>>** >>>>>Tom, >>>>>If you're talking about the No Downtime session presented by BMC, it's not >>>>>something that exists yet. It's something R&D is working on for the >>>>>future. They wanted to see what kind of feedback that would have as sort >>>>>of a litmus test. I could be wrong but that was my takeaway. Doug M was in >>>>>that session and maybe he can go into more detail. >>>>> >>>>>Sent from my iPhone >>>>> >>>>>On Jul 15, 2013, at 8:57 PM, Tom Shurmur wrote: >>>>> >>>>> >>>>>** >>>>>>Howdy Listers, >>>>>> >>>>>>We are about to embark on upgrading from 7.6.04 to 8.1 on a windows platform using MS-SQL. Has anyone used the No Downtime Upgrade method that was presented at last year’s WWRUG to move from 7.6.04 to 8.1? If so, was it smooth or bumpy ride? >>>>>> >>>>>>We will be standing up a test system with 2 app VMs and a DB to test this approach. >>>>>> >>>>>>I look forward to your feedback >>>>>> >>>>>>Tom Shurmur >>>>>>Sr Remedy Developer >>>>>>Froedtert Health System _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>_ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
7.6.04 Upgrade to 8.1
Howdy Listers, We are about to embark on upgrading from 7.6.04 to 8.1 on a windows platform using MS-SQL. Has anyone used the No Downtime Upgrade method that was presented at last year’s WWRUG to move from 7.6.04 to 8.1? If so, was it smooth or bumpy ride? We will be standing up a test system with 2 app VMs and a DB to test this approach. I look forward to your feedback Tom Shurmur Sr Remedy Developer Froedtert Health System ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 7.6.04 - Remove an overlay
Claire, To remove an overlay select once in the form in Dev Studio select the Form tab and the select Delete Overley View. At this point you can create a new overlay if needed. Please note that in your forms list will still have it labeled as an overlay. I am sure BMC will correct the labeling sometime in the future. Tom Shurmur Cornerstone Information Technologies Sr Remedy Consulant From: "Sanford, Claire" To: arslist@ARSLIST.ORG Sent: Thursday, November 3, 2011 11:24 AM Subject: ITSM 7.6.04 - Remove an overlay Does anyone have any step by step instructions for removing an overlay? I have looked through the manuals. Tried "help", tried the BMC KB and the communities... but there are no clear instructions. I need to remove an overlay on a form and can't seem to find out how to do it. I have asked support and am waiting... anyone??? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
McAfee Issues
Happy Friday, I have a client that runs McAfee on all client and servers (Except Database Servers). This is causing extreme slowness. The Server Admins have agreed to build in exceptions for Remedy but have requested we supply the exceptions for them. Would anyone know what exceptions need to be added to McAfee for Remedy App Server: Windows 2003 Platform Remedy Version: 7.1 patch 6 Database: Oracle DB Server platform: Linex Thank you for any help that can be provided Tom Shurmur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: CMDB Question
Rami, The benefits of an Class/Subclass data model include enforcement of common attributes among similar types of CIs and the ability to search within not just a given class of CIs, but within any branch of the hierarchy. From a base class from which all others are derived, you can search for all CIs or all relationships. So an example of this would be a Switch and its components. A Switch is made up of a 1 Chassis, multiple Controllers (Soup Engs), Multiple Power Supplies, and Multiple Cards. Building Parent/Child relationships allows you to track the individual components like a card or power supply by serial number/asset tag. If a card needs to be replaced you remove the relationship and add the new card and build the relationship. The old card can be sent in for repair and tracked. When repaired, this card can be used in any switch that needs it. I hope this answers your question. Tom Shurmur Senior Remedy Consultant ITIL Certified Rami S Ayoub <[EMAIL PROTECTED]> wrote: ** ** Hi List, I need to know the actually benefits for having Class and Sub Class in CMDB? Regards, Rami __20060125___This posting was submitted with HTML in it___ - Looking for a deal? Find great prices on flights and hotels with Yahoo! FareChase. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: OT: Dan Appreciation Day
Rick,
Great idea.
Dan does an awesome job, managing, support and when needed refereeing the
list. He has been financially supporting the site himself for a while. I would
be happy to through into the passed hat.
Tom Shurmur
Senior Consultant
Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
** v\:* {behavior:url(#default#VML);} o\:*
{behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape
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I agreeIve been a list member for, Id say, seven or eight years?
Whateverits a long time, and Dans work has enabled the best professional
community Ive ever been a part of to come to be.
Im a member of several other tech discussion forums/lists, and none compare
to this one. Ask a question and usually within five minutes proposed answers
start showing up.
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From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Wacholz, Jeanette (Jenni)
Sent: Friday, May 18, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Dan Appreciation Day
Excellent idea, Rick.
This list is invaluable and Dan's work on our behalf is greatly appreciated!
Jenni Wacholz
Remedy Administration
Coventry Health Care Inc
480-445-2517
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From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Rick Cook
Sent: Friday, May 18, 2007 8:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Dan Appreciation Day
**
Thanks, indeed. It's more work and expense than I'm sure most of us realize,
and it's all appreciated.
Maybe we should kinda pass the hat at RUG to at least help Dan with some
expenses?
Rick
-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Joanne Mansur
Sent: Friday, May 18, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Dan Appreciation Day
**
Ditto! Thanks for all you do!
Joanne Mansur
Client Systems Analyst
Northeastern University
Phone\617.373.3295
Fax\617.373.5985
[EMAIL PROTECTED]
Susan Palmer <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
05/18/2007 10:52 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
[ARSLIST] OT: Dan Appreciation Day
** Dan,
I appreciate the efforts you go through to make this wonderful forum available
to all of us. Sometimes we are a little unruly but we know you understand.
What I can never understand is people that do things that purposely cause you
extra effort to maintain this forum. I guess they are just jerks.
Thanks again !!!
Susan
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Boardwalk for $500? In 2007? Ha!
Play Monopoly Here and Now (it's updated for today's economy) at Yahoo! Games.
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Marimba, ITSM 7 and CMDB 2.x
** Hi All, Has anyone worked with Marimba, ITSM 7 and CMDB 2.x? I have been tasked with making the above work. I beleive Marimba worked with ITSM 6 and CMDB 1.x but have heard some rumblings that might not be the case yet for above combination. Has anyone had any exerience with this? Tom Shurmur Yahoo! Music Unlimited - Access over 1 million songs. Try it free. __20060125___This posting was submitted with HTML in it___
