Hi Rajesh and ARSLIST,
Thank you for input from everyone.
Could it be because the BMC compatibility matrix does not support User Tool 7.5
with Windows Server 2008 in 64 bit mode, that ODBC is not working.
How do I configure AR ODBC driver from control panel Administrative Tools
Data Sources (ODBC) - I mean how can I get a separate AR ODBC driver from BMC
to configure here, if I do not get it from the User Tool installation, can this
driver be downloaded from somewhere else?
Thanks in advance.
Kind regards
Mr. Tee
Fra: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] På vegne af Nair, Rajesh IN BOM SISL
Sendt: 24. september 2010 16:45
Til: arslist@ARSLIST.ORG
Emne: Re: Problems with missing ODBC driver after WUT 7.5 installation
**
Hi
You can configure ODBC through control panel à Administrative Tools àData
Sources (ODBC)
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Overgaard
Sent: Friday, September 24, 2010 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Problems with missing ODBC driver after WUT 7.5 installation
Hi ARSLIST,
I have installed the Windows User Tool version 7.5 on a Windows Server 2008 64
bit OS - but unfortunately the AR System ODBC Data Source driver is missing, so
it is not possible to use ODBC driver from other sources like Excel, SQL etc.
Nothing is found in the Windows registry, when I compare the server with a
working installation on a separate PC (not server OS and not a 64 bit OS).
On the other PC the ODBC driver is found and working fine towards the AR Server
using AR System ODBC Data Source driver.
So my problem is to find the reason why it is not installed on the server, and
if it could be due to the 64 bit OS.
I also tried to add the ODBC entries found in Windows registry of the working
OS to the 64 bit server OS, but this did not work.
On the 64 bit server I am NOT able to find the ODBC driver, but the crystal
reports is working fine from the User Tool.
I found this information online - but this did not solve the problem either:
On a 64-bit Windows system the User Tool installs properly but the ODBC driver
is missing:
Follow the workaround to install the ODBC driver
The ODBC Driver that installs with the newer AR System client is still a 32 bit
ODBC Driver - you have to go to C:\Windows\SysWOW64 and right click on
odbcad32.exe and run as administrator to be able to configure the ODBC Driver.
The paths mentioned above are related to Windows Vista; the base Windows folder
on Windows 2003 might have a different name like winnt (i.e. in that case,
look for c:\winnt\sysWOW64\odbcad32.exe)
Do you have any ideas of what could solve this problem?
Thanks in advance for your response.
Kind regards
Mr. Tee
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