Re: Problem dashboards empty
Since there is no Error and You are able to see the Flashboard, This could be because of the Qualification in the Flashboard Variables are not fetching any data. Probably check and make sure data exists for the Qualification in the Variables. -VB _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, November 13, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Problem dashboards empty When I installed ITSM patch 7 (for 7.03), I now have Flashboards on the Problem Manager consoles that appear, but contain no data. I cannot see anything wrong with the flashboard, or the flashboard variables. The Incident Manager consoles flashboards are fine. Has anyone else seen this, or something like it? Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue(?)\Question related to SLAs \ SLM Module
Thanks for the info Lisa, Response OLA: Start: 'Status' = New Stop: 'Status' = In Progress We also have Resolution SLA: Start: 'Status' = Assigned Stop: 'Status' = Resolved The issue that I am facing is Response OLA getting reset when the Support group is changed \ the Priority is changed as detailed. Any sparks? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Monday, July 07, 2008 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Issue(?)\Question related to SLAs \ SLM Module What are your 'Start' conditions for the resolution milestone? If you have the start condition on 'TR.AssignGroup', for example, it would restart every time you reassign to another group. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar Sent: Monday, July 07, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: Issue(?)\Question related to SLAs \ SLM Module ** HI ARSListers, This is an Issue (?) related to SLAs \ SLM Module. We have OLA Service Targets for Response based on the Priority and while testing various scenarios like changing the Priority, Changing the status, changing the Support date and etc are working fine except the below scenarios. 1) We have the Low Priority Incident and moved it to In Progress after the OLA is Missed, so the Status is Missed at this point; And then raise the Priority to Medium or High that even has less Response time, the SLA Status is reset to Met. 2) Similarly, when we reassign the Incident to another support group, then Response OLA is getting reset, though its not configured to reset in the Data Source. I.E Have a Low Priority Incident; Met the Response OLA and then Reassigned to another group, the response OLA status moved from Met to In Progress Service Targets are already Met\Missed. (we no not want the OLA Response to be reset on Support group change). Not sure this is an Issue in SLM or that's how it's designed to do. Did any one faced or having any information related to these scenarios in SLM? Thanks in advance, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Delete SLM
I also experienced problems like the same. SLA definition is stored in the following forms. Based on the Create date I deleted the records from this tables. SLM:Association SLM:SLAAssociation SLM:Contract SLM:ConfigReviewPeriod SLM:MeasurementCriteria SLM:GoalSchedule SLM:RuleActionSequence SLM:RuleActionSetValueItem SLM:RuleActionSetValue SLM:RuleCondition SLM:RuleEventData SLM:RuleDefinition SLM:ServiceTarget SLM:SLADefinition SLM:Milestone Thanks, VB Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 02, 2008 2:44 PM To: arslist@ARSLIST.ORG Subject: Question: Delete SLM I deleted a SLA from the Service Targets tab on the Service Level Management Console, however, it still seems to be firing. Where can I go to manually delete this SLA. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Stop SLM Emails on Dev?
Phil, You can also change the field Remedy Notification Method to None for the appropriate Notification events (like SLA Resolution Escalation for the Notification Type as System Default ) in the NTE:CFG-Notification Events form. I have not tried None option but I have tried changing it to Alert \ Email and that works fine, so this way you can turn of ONLY the notification for that Notification Event, I believe. Thanks, VB -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, June 18, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Stop SLM Emails on Dev? Disable them? On 6/18/08, Phil Murnane [EMAIL PROTECTED] wrote: Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM-Modify Data Source
More info: I have changed the MSP from No (Default) to Yes, Selected Group Access and then did Modify fields to enable the MSP option which resulted the specified message in the SLMSetup.log. I am surprised (no:-() I did not get any reply for this question.. Any relevant information will be helpful. Thanks, VB _ From: Viswanathan Balakumar [mailto:[EMAIL PROTECTED] Sent: Monday, June 16, 2008 11:43 AM To: 'arslist@ARSLIST.ORG' Subject: SLM-Modify Data Source HI ARSList, This is an issue related to SLM - Modify Data Source. When I try to use the Modify Fields in an existing Data Source, the Fields and Join Forms Create Status remains as Create In Progress and not changing to Created Successfully. When I checked the SLMSetup.log it shows the following message Could not be created on SLMSetupMain - ARCreateSchema Error - Duplicate form name - SRM:Request_SLA (317) Not sure why this process is trying to create a new form, where it suppose to modify an existing form. Do any of you experience this issue? Know any workaround? Thanks in advance. Product Info: ARS Server 7.0.01 Patch 5 SLM Version 7.0.03 Patch 1 Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM-Modify Data Source
HI ARSList, This is an issue related to SLM - Modify Data Source. When I try to use the Modify Fields in an existing Data Source, the Fields and Join Forms Create Status remains as Create In Progress and not changing to Created Successfully. When I checked the SLMSetup.log it shows the following message Could not be created on SLMSetupMain - ARCreateSchema Error - Duplicate form name - SRM:Request_SLA (317) Not sure why this process is trying to create a new form, where it suppose to modify an existing form. Do any of you experience this issue? Know any workaround? Thanks in advance. Product Info: ARS Server 7.0.01 Patch 5 SLM Version 7.0.03 Patch 1 Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Knowing Row number in table based on a value
Ganga, Just a thought.that might give you some idea.. 1) Have a Column (may be hidden) in the table with a running serial number (like oracle rownum). ( data source\c++ code need to support it) 2) Using another set action from the same data source find out the row num (say $rownum$) for your where clause (Column5 = XYZ) 3) And then assign the $Tablefield$ = $rownum$ Thanks, VB _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, May 12, 2008 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Knowing Row number in table based on a value So you get the data from the other system. Are you saving that data into a table (with your c++ code)? If so then you can do your own SQL query against the data you received. If not you could modify your c++ code to allow sending a parameter to search the results inside the c++ code. Personally I would have the c++ code save the data to a table and then run an SQL search against that data. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Monday, May 12, 2008 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Knowing Row number in table based on a value ** Yes Your idea seems good as long as I have the capability to query the Databse. But here as I said the data to the table is coming from external database. I access the web services published by the database using ARSystem plugin c++ code. I don't have any control as the SQL is implemented in the Dabase itself. I can only see the data returned from the external source. Once it reaches my Table i need to to the whole stuff... Any good Idea for this ?? -- Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - On Tue, May 13, 2008 at 12:53 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Ok ... Since you are not doing this to have users see and scroll thru the table field values, You can just use standard Set Field actions to get the data you want. If you are getting the rows in a SQL Set fields action just add a Where clause to the SQL _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Monday, May 12, 2008 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Knowing Row number in table based on a value ** You are almost there..As I mentioned I need to go to the particular row where coumn5 value = XYZ My pupose is once I am selection that particular row I will set field the other colum values also to my regular fields -- Thanks and Regards, Ganga Prasad Pattnaik, - On Mon, May 12, 2008 at 11:40 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Are you wanting to do this for moving to a specific row in a Table field? Some more info on what you are trying to do would be helpful. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Monday, May 12, 2008 1:00 PM To: arslist@ARSLIST.ORG Subject: Knowing Row number in table based on a value Hi List I am in mid of a requirement where I need to walk through every row to get my particular row. Here the data to the table is coming from external Data Base(not of much concern about the source). This external Data Base returns 700-800 rows at once. And walking through 800 rows is really time consuming it takes minutes to find my particular data. Thats why I thought of implementing Binary search in Remedy. It will considerably reduce the time to some seconds. Can eny one give some starting idea for the same.. ?? Syntactically my requirement is : I will be returned with 800 rows. I need to go to the particular row where coumn5 value = XYZ More ever if anyone can suggest how to come to know the row number of row that contain PQR in its column8. ARS 7.0.0 No ITSM (Customized appl) Oracle 10g Unix -- Thanks and Regards, Ganga Prasad Pattnaik, - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Locking the Remedy Login only to User Tool
to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar Sent: Wednesday, April 23, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Locking the Remedy Login only to User Tool ** HI, Is there a way to make some remedy logins (either by name / group permission) to access ONLY User tool and Can not access Remedy data through any other way like Remedy ODBC \ APIs. For Information security reasons, we want some logins to be used only with in the User tool and throw an error when used in Crystal Reports \ Remedy ODBC \ APIs. May be like using APIs \ monitoring the Logins \ any other way . Any related information will be helpful. Thanks, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Locking the Remedy Login only to User Tool
HI, Is there a way to make some remedy logins (either by name / group permission) to access ONLY User tool and Can not access Remedy data through any other way like Remedy ODBC \ APIs. For Information security reasons, we want some logins to be used only with in the User tool and throw an error when used in Crystal Reports \ Remedy ODBC \ APIs. May be like using APIs \ monitoring the Logins \ any other way . Any related information will be helpful. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Chaning BannerTitle in all the ITSM forms
Hi ALL, My customer wants to customize\change the Title and the Banner in all the ITSM Forms. Do I need to Change it form by form ? or Is there a easy way to do it ? Like Change in one place will reflect in all the Forms ? This is for both Windows as well as Web views. My experience is NO, But still I like to ask the ARS Experts here to get some Quick short cuts.. Any idea\thoughts ? Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Chaning BannerTitle in all the ITSM forms
Thanks Pedro, I completely agree with your suggestion. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso Sent: Monday, January 28, 2008 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Chaning BannerTitle in all the ITSM forms ** VB, Best practices and thinking in a future patch or version update, I suggest you don't change them. I don't know a easy way, this would be a good RFE. Think about 3 full days to change all Titles and banners, so ask your customer if he wants an Out of the box application or want to perform the same work after each upgrade (change titles, banners and another modified forms) Pedro On Jan 28, 2008 10:32 AM, Viswanathan Balakumar [EMAIL PROTECTED] wrote: ** Hi ALL, My customer wants to customize\change the Title and the Banner in all the ITSM Forms. Do I need to Change it form by form ? or Is there a easy way to do it ? Like Change in one place will reflect in all the Forms ? This is for both Windows as well as Web views. My experience is NO, But still I like to ask the ARS Experts here to get some Quick short cuts.. Any idea\thoughts ? Thanks, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Impact of changing the Urgency, Impact and Priority Fields
T.Dee, Exactly that is the same opinion I also have. I thought of collecting the impact areas to provide to the customer so that they will understand the impact of it in the product. Thanks for the inputs. Thanks, VB -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, January 25, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Impact of changing the Urgency, Impact and Priority Fields Viswanathan - I would recommend against this. I have a client that wants the same thing, but it touches far to much workflow. The reward vs. effort in my opinion is not worth it. On 1/25/08, Viswanathan Balakumar [EMAIL PROTECTED] wrote: ** HI ALL, In ITSM 7.0, One of the Customer Request is to change the values (Like low, medium, high, critical to something like low, minor, major, severe) for the Impact, Urgency and Priority fields in Incident Problem forms. I am thinking like this will impact more workflow with in the Helpdesk form and also modules like SLA and Reports. Does anybody experience\worked on similar customization? I like to get some information like 1) Does this change can be done with minimal impact and minimal customization (say Less than 100 Man HRS) to the product? 2) A Rough idea of what are the forms, Workflow and the modules that will get impact? As of my knowledge following functional areas will be impacted (to name some): 1) Prioritization form 2) Incident Priority Weight Ranges 3) SLAs 4) Reports Do you think I am missing some more functionality that will get impacted? Thanks, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Impact of changing the Urgency, Impact and Priority Fields
Rick, That is a very good point. TNX. But the Data-Driven Solution is not completely in place right? Impact, Urgency and Priority in Helpdesk form are selection field, where we can change the values through admin only. Any idea where these data (in SYS:Menu Items) for the Impact, Urgency and Priority are used ? Thanks, VB _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 25, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Impact of changing the Urgency, Impact and Priority Fields ** If you look at the SYS:Menu Items form (for those of you with ITSM 7), you can get an idea of what a data-driven solution for those fields would be like. Rick On 1/25/08, patrick zandi [EMAIL PROTECTED] wrote: ** FYI, This might have a significant affect on your next upgrade! Unless you are planning on living there. -- now There might be a way, but I have not found it yet. On 1/25/08, T. Dee [EMAIL PROTECTED] wrote: Viswanathan - I would recommend against this. I have a client that wants the same thing, but it touches far to much workflow. The reward vs. effort in my opinion is not worth it. On 1/25/08, Viswanathan Balakumar [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** HI ALL, In ITSM 7.0, One of the Customer Request is to change the values (Like low, medium, high, critical to something like low, minor, major, severe) for the Impact, Urgency and Priority fields in Incident Problem forms. I am thinking like this will impact more workflow with in the Helpdesk form and also modules like SLA and Reports. Does anybody experience\worked on similar customization? I like to get some information like 1) Does this change can be done with minimal impact and minimal customization (say Less than 100 Man HRS) to the product? 2) A Rough idea of what are the forms, Workflow and the modules that will get impact? As of my knowledge following functional areas will be impacted (to name some): 1) Prioritization form 2) Incident Priority Weight Ranges 3) SLAs 4) Reports Do you think I am missing some more functionality that will get impacted? Thanks, VB __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are -- Patrick Zandi Dev Technology Group -- www.devtechnology.com http://www.devtechnology.com/ Exceeding your Expectations ! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Impact of changing the Urgency, Impact and Priority Fields
HI ALL, In ITSM 7.0, One of the Customer Request is to change the values (Like low, medium, high, critical to something like low, minor, major, severe) for the Impact, Urgency and Priority fields in Incident Problem forms. I am thinking like this will impact more workflow with in the Helpdesk form and also modules like SLA and Reports. Does anybody experience\worked on similar customization? I like to get some information like 1) Does this change can be done with minimal impact and minimal customization (say Less than 100 Man HRS) to the product? 2) A Rough idea of what are the forms, Workflow and the modules that will get impact? As of my knowledge following functional areas will be impacted (to name some): 1) Prioritization form 2) Incident Priority Weight Ranges 3) SLAs 4) Reports Do you think I am missing some more functionality that will get impacted? Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View Form upper/lower case question
HI Drew, You can create a view (with in oracle) of the table\view using an SQL statement. In SQL you have the UPPER\LOWER functions with that you can manipulate the data. Use the new view (with in oracle) to create the remedy view form, this way you will use the SQL functions to get what you want. Hope this helps. Thanks, VB -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, January 21, 2008 12:45 PM To: arslist@ARSLIST.ORG Subject: View Form upper/lower case question Hello everyone, I have some data in an external db that is all upper case. Would there be a way to display that data in a View form as lower case? I'm actually federating data where I have one View form that holds a few table fields that also come from view forms. The first table's data is related through the initial View form, and as I go along, the next table is related using data in the last table field's column. Clear as mud, I know, but that's where the mismatch occurs. So, I need to either see lower-case data in my initial view form, or I need to be able to apply the LOWER function on a table field column. Is this possible? Thanks in advance. Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Attachments in WEBSERVICE
Hi, We are experiencing the Plugin crash when we transfer the big attachments through web service between two Remedy 7.0 servers. How do we configure the size of the attachments that gets transferred through the Web service? Not sure any buffer limit needs to be set\any Configuration needs to be done for the attachment size in the Plugin service\properties. Any information\experience\suggestions are Highly appreciated and would be of great help. Additional Problem Description: When using web service to transfer tickets from one server to the other server with the attachment size above 0.4 MB, we are receiving ARERR [8760] Cannot establish a network connection to the AR System Plug-In server. How ever we are able to send the attachments with size lesser than 0.4MB successfully. I could able to transfer the attachments size above 0.4MB also using the WSDL testing tools to the same web service. But this error occurs in the Remedy user tool when the submit/modify Operation in the user triggers the web service consumption. Also in today's testing, in ar user tool, we could able to transfer even 6MB after the Arplugin service is restarted, but immediately after sending this big files, even 1MB file kills the arplugin service and then ar monitor restarts it back. After Restarting the Plugin service again we can send 6MB, but only once. after that the plugin service is crashing with the 8760 error mentioning not able to connect to the plugin service. Thanks, Viswanathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachments in WEBSERVICE
Unix running suse linux 9e AR monitor restarts the Plugin service automatically as soon as it dies. Thanks for the Quick response. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, October 18, 2007 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments in WEBSERVICE What OS are you using? How do you restart the plug-in service? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar Sent: Thursday, October 18, 2007 11:11 AM To: arslist@ARSLIST.ORG Subject: Attachments in WEBSERVICE Hi, We are experiencing the Plugin crash when we transfer the big attachments through web service between two Remedy 7.0 servers. How do we configure the size of the attachments that gets transferred through the Web service? Not sure any buffer limit needs to be set\any Configuration needs to be done for the attachment size in the Plugin service\properties. Any information\experience\suggestions are Highly appreciated and would be of great help. Additional Problem Description: When using web service to transfer tickets from one server to the other server with the attachment size above 0.4 MB, we are receiving ARERR [8760] Cannot establish a network connection to the AR System Plug-In server. How ever we are able to send the attachments with size lesser than 0.4MB successfully. I could able to transfer the attachments size above 0.4MB also using the WSDL testing tools to the same web service. But this error occurs in the Remedy user tool when the submit/modify Operation in the user triggers the web service consumption. Also in today's testing, in ar user tool, we could able to transfer even 6MB after the Arplugin service is restarted, but immediately after sending this big files, even 1MB file kills the arplugin service and then ar monitor restarts it back. After Restarting the Plugin service again we can send 6MB, but only once. after that the plugin service is crashing with the 8760 error mentioning not able to connect to the plugin service. Thanks, Viswanathan __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
