synchronization of servers
Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a new production server deployed for the USA region. Both these servers has to be real-time synchronized and they would have to contain the same case related data, so that they can replace each other in case of failures or outages. The no-brainer solution of course would be DSO. But considering the amount of data to be transferred, our belief is that with DSO the overhead on the systems will be huge and this leads to intensive network traffic that would cause performance problems for us. We are planning to use a solution based on a database syncronization product called Shareplex for Oracle. Does anyone of you have experience in synchronizing Remedy using this product? What are you guys using for syncing your systems? I would appreciate if you shared your ideas with me. Thanks, Zoltan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM7 scenarios
Dear Listers! We have recently got to install the ITSM7 package and begun discovering it. I know that a lot of you are dealing with ITSM7 and probably faced the same questions at the beginning. We were asked to create simple and straightforward scenarios, which could be used by our sales guys in their presentations to the customers. If any of you have such scenarios or any useful documentation and are willing to share with me, I would be very grateful. Thanks, Zoltán Nemes Remedy Consultant iSEC-IT, Budapest, Hungary You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost. http://tc.deals.yahoo.com/tc/blockbuster/text5.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
