ardbc file system plugin for version 7
Hi All, Has anyone createdor worked on ardbc file system plugin for version 7? I found one knowledge base article on BMC Support ,where one plugin was attached but that is for version 5.0. Thanks Regards Anil ICC World Twenty20 England #39;09 exclusively on YAHOO! CRICKET http://cricket.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
URL to Open the service request
Dear Lister, Just to confirm that,can we have URL for any specific service request which will take user after clicking on it to Service Request(SRM:Request) form filled with the details of the service request? I had tried but no success. I have found one article on knowledge base, where it is written that Currently the only way to access SRM 2.x is through the Request Entry console, there are no other access methods. Anyone have a different opinion on this. Thanks regards Anil Explore your hobbies and interests. Go to http://in.promos.yahoo.com/groups/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Import utilities for importing bulk images
Hi Les, Thanks for your reply but i need the utilities for ARS 7.1. Thanks Regards Anil --- On Sun, 10/5/09, rem...@arutilities.com rem...@arutilities.com wrote: From: rem...@arutilities.com rem...@arutilities.com Subject: Re: Import utilities for importing bulk images To: arslist@ARSLIST.ORG Date: Sunday, 10 May, 2009, 7:23 AM Hi Anil, I'm not sure if I understand, but I am currently developing ARUtilities 7.5 which has the ability to export images from the AR System, individually or bulk. Also ARUtilities 7.5 allows you to bulk import images as well. Is this the type of utility you are looking for? Les Ganton Dear Lister, Any of you have a knowledge about any such utilities which can be used for importing the bulk images on ar system. I need to change the images across the ITSM application, doing manually will take too much time so looking any utilities. Regards Anil Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Import utilities for importing bulk images
Dear Lister, Any of you have a knowledge about any such utilities which can be used for importing the bulk images on ar system. I need to change the images across the ITSM application, doing manually will take too much time so looking any utilities. Regards Anil Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Regarding SRM 2.2 Patch 2 Error
Hi Lister, I am getting an error while submiiting a request or change request in SRM through midtier. Ther error is Value does not fall within the limit specified for the field : Maximum length 38;179(ARERR306). Te environment details is ARS 7.1 Patch 6 and Midtier Patch 7.0.1 patch 6 ITSM 7.0.1 Patch 9 SRM Patch 2 Database MSSQL 2005 OS Windows 2003. .. On Midtier workflow log ActiveLink: SRS:SRC:DVFEventTrapAndProcess True actions: action 0 Set-fields 302899800 = questions-saved Set-fields 302944900 = alert(ARERR [9280] Server not present in the configured servers list - usa0300as649); |Yes|Submit an Incident|1240858223|1240858223|1 action 1 ARACTCallGuide(@, SRS:SRC:DVFProcessEvent, false, undefined, undefined) ActiveLink: SRS:SRC:DVFEvent_ClearActionType True actions: action 0 Set-fields 302899700 = ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 89 ActiveLink: SRS:SRC:DVFEventParse1 True actions: action 0 Set-fields 302899600 = alert(ARERR [9280] Server not present in the configured servers list - usa0300as649); action 1 Set-fields 302944900 = Yes|Submit an Incident|1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 3 ActiveLink: SRS:SRC:DVFEventParse2 True actions: action 0 Set-fields 302899900 = Yes action 1 Set-fields 302944900 = Submit an Incident|1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 18 ActiveLink: SRS:SRC:DVFEventParse3 True actions: action 0 Set-fields 302976000 = Submit an Incident action 1 Set-fields 302944900 = 1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 10 ActiveLink: SRS:SRC:DVFEventParse4 True actions: action 0 Set-fields 303677500 = 1240858223 action 1 Set-fields 302944900 = 1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 10 ActiveLink: SRS:SRC:DVFEventParse5 True actions: action 0 Set-fields 303677600 = 1240858223 action 1 Set-fields 302944900 = 1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = -1 ActiveLink: SRS:SRC:DVFEventParse6 False actions: action 0 Set-fields 303677700 = 1 action 1 Set-fields 302944900 = ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-all-categories False actions: ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat2 False actions: ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat3 False actions: ActiveLink: SRS:SRC:DVFEvent_browse-services-list-categories False actions: ActiveLink: SRS:SRC:DVFEvent_browse-services-list-services False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-favorites False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-remove-from-favorites False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-details False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_UpdateDisplay False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_UpdateRowCountAndDisplay False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisableNext False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisablePrevious False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnableNext False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnablePrevious False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-select False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-cart False actions: ActiveLink: SRS:SRC:DVFEvent_provide-information False actions: ActiveLink: SRS:SRC:DVFEvent_questions-saved True actions: action 0 ARACTCallGuide(@, SRS:SRC:SubmitSR, false, undefined, undefined) ActiveLink: SRS:SRC:SetSRParamsFromDVF True actions: action 0 Set-fields 301417400 = Submit an Incident Set-fields 301429600 = 4/27/2009 2:50:23 PM Set-fields 301437200 = alert(ARERR [9280] Server not present in the configured servers list - usa0300as649); Set-fields 302791600 = 4/27/2009 2:50:23 PM Set-fields 303436100 = Submit an Incident Set-fields 303472300 = 1 Set-fields 303652200 = Yes ActiveLink: SRS:SRC:CallOriginalSaveServiceRequest True actions: action 0 ARACTCallGuide(@, SRS:SRC:SaveServiceRequest, false, undefined, undefined) ActiveLink: SRS:SRC:DateRequiredWarning False actions: ActiveLink: SRS:SRC:SaveServiceRequest_GenerateGUID_RequestNumber True actions: action 0 ActiveLink: SRS:SRH:WorkInfo_SetAttachment True actions: action 0 Set-fields 301325300 = action 1 Set-fields 301325300 =
Re: Regarding SRM 2.2 Patch 2 Error
Thanks Mahesh.We were talking with BMC and came to know about this. Regards Anil --- On Wed, 29/4/09, Mahesh Chandra mchand...@gmail.com wrote: From: Mahesh Chandra mchand...@gmail.com Subject: Re: Regarding SRM 2.2 Patch 2 Error To: arslist@ARSLIST.ORG Date: Wednesday, 29 April, 2009, 1:20 AM ** This is a known issue and BMC has a hot fix (Defect # SW00320173) for it. The error occurs when there are any special characters in the question responses. Thanks Mahesh On Tue, Apr 28, 2009 at 10:57 AM, anil RAI remedy_a...@yahoo.co.in wrote: ** Hi Lister, I am getting an error while submiiting a request or change request in SRM through midtier. Ther error is Value does not fall within the limit specified for the field : Maximum length 38;179(ARERR306). Te environment details is ARS 7.1 Patch 6 and Midtier Patch 7.0.1 patch 6 ITSM 7.0.1 Patch 9 SRM Patch 2 Database MSSQL 2005 OS Windows 2003. ... On Midtier workflow log ActiveLink: SRS:SRC:DVFEventTrapAndProcess True actions: action 0 Set-fields 302899800 = questions-saved Set-fields 302944900 = alert(ARERR [9280] Server not present in the configured servers list - usa0300as649); |Yes|Submit an Incident|1240858223|1240858223|1 action 1 ARACTCallGuide(@, SRS:SRC:DVFProcessEvent, false, undefined, undefined) ActiveLink: SRS:SRC:DVFEvent_ClearActionType True actions: action 0 Set-fields 302899700 = ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 89 ActiveLink: SRS:SRC:DVFEventParse1 True actions: action 0 Set-fields 302899600 = alert(ARERR [9280] Server not present in the configured servers list - usa0300as649); action 1 Set-fields 302944900 = Yes|Submit an Incident|1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 3 ActiveLink: SRS:SRC:DVFEventParse2 True actions: action 0 Set-fields 302899900 = Yes action 1 Set-fields 302944900 = Submit an Incident|1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 18 ActiveLink: SRS:SRC:DVFEventParse3 True actions: action 0 Set-fields 302976000 = Submit an Incident action 1 Set-fields 302944900 = 1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 10 ActiveLink: SRS:SRC:DVFEventParse4 True actions: action 0 Set-fields 303677500 = 1240858223 action 1 Set-fields 302944900 = 1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 10 ActiveLink: SRS:SRC:DVFEventParse5 True actions: action 0 Set-fields 303677600 = 1240858223 action 1 Set-fields 302944900 = 1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = -1 ActiveLink: SRS:SRC:DVFEventParse6 False actions: action 0 Set-fields 303677700 = 1 action 1 Set-fields 302944900 = ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-all-categories False actions: ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat2 False actions: ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat3 False actions: ActiveLink: SRS:SRC:DVFEvent_browse-services-list-categories False actions: ActiveLink: SRS:SRC:DVFEvent_browse-services-list-services False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-favorites False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-remove-from-favorites False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-details False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_UpdateDisplay False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_UpdateRowCountAndDisplay False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisableNext False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisablePrevious False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnableNext False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnablePrevious False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-select False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-cart False actions: ActiveLink: SRS:SRC:DVFEvent_provide-information False actions: ActiveLink: SRS:SRC:DVFEvent_questions-saved True actions: action 0 ARACTCallGuide(@, SRS:SRC:SubmitSR, false, undefined, undefined) ActiveLink: SRS:SRC:SetSRParamsFromDVF True actions: action 0 Set-fields 301417400 = Submit an Incident Set-fields 301429600 = 4/27/2009 2:50:23 PM Set-fields 301437200 = alert(ARERR [9280] Server not present in the configured servers list - usa0300as649); Set-fields 302791600
server crash ARS 7.0.1 web services ORACLE 10 Solaris
Dear All, The AR Server gets restarted at regular Mon Nov 03terval of time. Mostly tickets were logged to the remedy through web services. 700 users are concurrently logged Mon Nov 03to the remedy system and on an average 40,000 tickets are logged every day. The environment is ARS 7.0.1 patch 8, OS is Solaris, Web server is Tomcat 5.0.28, and Database is ORACLE 10g. arerror.log is as bellows. Timestamp: Mon Nov 03 2008 11:30:42.5492 Thread Id: 20 Version: 7.0.01 Patch 008 200805271830 May 27 2008 19:12:08 ServerName: t1u014 Database: SQL -- Oracle Hardware: sun4u OS: SunOS 5.10 RPC Id: 144664 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User Demo from Webservice (protocol 12) at IP address 2db21fcd6e676d68 Form: LoggMon Nov 03g On: Stacks: _/remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:DumpStackTrace+0xc8 /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:SignalTrapProc+0x1a8 /lib/libc.so.1:0xc01dc /lib/libc.so.1:0xb52d4 /lib/libc.so.1:__lwp_kill+0x8 [ Signal 6 (ABRT)] /lib/libc.so.1:abort+0xd0 /usr/lib/libCrun.so.1:__1cH__CimplRdefault_termMon Nov 03ate6F_v_+0x4 /usr/lib/libCrun.so.1:__1cH__CimplMex_termMon Nov 03ate6F_v_+0x2c /usr/lib/libCrun.so.1:0x5ba4 /usr/lib/libCrun.so.1:__1cG__CrunRex_chk_unexpected6F_v_+0xa8 /usr/lib/libCrun.so.1:__1c2n6FI_pv_+0x98 /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:CreateXMLParserHandle+0xec /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:GetComplexEntryGetFromXML+0x30 /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:arxmlgetentry_12_svc+0x588 /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:HandleRPCs+0x14a64 /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:WorkerThread+0x74c /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:RestartableThreadMaMon Nov 03+0x68 /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:UnixThreadStartRoutMon Nov 03e+0x118 /lib/libc.so.1:0xc00b0 Mon Nov 03 11:32:32 2008 Dispatch : Cannot establish a network connection to the AR System server (t1u014.ir : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Mon Nov 03 11:33:32 2008 Dispatch : Cannot establish a network connection to the AR System server (t1u014. cell.ir: RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90Mon Nov 03 11:35:32 2008 AssignEng : AR System Application server termMon Nov 03ated -- fatal error encountered (ARAPPNOTE 4501) Mon Nov 03 11:37:48 2008 Approve : Some of the fields have been truncated from the results list because the total length of the fields and separators is greater than the maximum allowed 0 (ARWARN 8911) Mon Nov 03 11:38:18 2008 Approve : Some of the fields have been truncated fults list because the total length of the fields and separators is greater than the maximum allowed 0 (ARWARN 8911) Mon Nov 03 12:48:26 2008 Approve : Some of the fields have been truncated from the results list because the total length of the fields and separators is greater than the maximum allowed 0 (ARWARN 8911) Mon Nov 03 14:22:40 2008 Approve : Some of the fields have been truncated from the results list because the total length of the fields and separators is greater than the maximum allowed 0 (ARWARN 8911) Mon Nov 03 14:23:01 2008 Approve : Some of the fields have been truncated from the results list because the total length of the fields and separators is greater than the maximum allowed 0 (ARWARN 8911) Mon Nov 03 14:29:58 2008 Approve : MissMon Nov 03g data Mon Nov 03 the SQL database (ARERR 556) Mon Nov 03 14:29:58 2008 Approve : (H923) Mon Nov 03 14:59:17 2008 390620 : User is currently connected from another machMon Nov 03e (ARERR 9093) Mon Nov 03 14:59:17 2008 Client already connected - username:imtiaz.r, client-type:Remedy User - User has Override option Mon Nov 03 14:59:19 2008 390620 : User is currently connected from another machMon Nov 03e (ARERR 9093) Mon Nov 03 14:59:19 2008 Client already connected - username:imtiaz.r, client-Nov 03e (ARERR 9093) Mon Nov 03 14:59:22 2008 Client already connected - username:imtiaz.r, client-type:Remedy User - User has Override option Mon Nov 03 14:59:31 2008 390620 : User is currently connected from another machMon Nov 03e (ARERR 9093) Mon Nov 03 14:59:31 2008 Client already connected - username:imtiaz.r, client-type:Remedy User - User has Override option Mon Nov 03 14:59:50 2008 390620 : User is currently connected from another Mon Nov 03 16:37:18 2008 390620 : AR System server termMon Nov 03ated when a signal/exception was received by the server (ARNOTE 20) Mon Nov 03 16:37:18 2008 6 Timestamp: Mon Nov 03 2008 16:37:18.8560 Thread Id: 17 Version: 7.0.01 Patch 008 200805271830 May 27 2008 19:12:08 ServerName: t1u014 Database:
Server Crash, web services heave usage of get list operation
Hello Listers, At one of client site AR Server get crashed. Environment is ARS 7.0.1, Database ORACLE 10 g OS- Solaris, Midtier 7.0.1 Server was crashed at regular interval of time 3 weeks back but afterwards crashed stopped. The volume of tickets logged into remedy is around 30 thousands per day. 90% of tickets are logged through web services. please help me out as it becomes very critical. The error are Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old Qualification: 0 Expanded Qualification: 0 Nov 2, 2008 3:56:10 PM com.remedy.arsys.log.Log log SEVERE: AxisFault : MessageType: 2 MessageNum: 302 MessageText: Entry does not exist in database AppendedText: at com.remedy.arsys.api.Proxy.ARXMLGetEntry(Native Method) at com.remedy.arsys.api.Util.ARXMLGetEntry(Util.java:2856) at com.remedy.arsys.ws.services.ARService.performOperation(Unknown Source) at com.remedy.arsys.ws.services.ARService.processRequest(Unknown Source) at sun.reflect.GeneratedMethodAccessor43.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.axis.providers.java.MsgProvider.processMessage(MsgProvider.java:141) at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:319) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281) at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699) at javax.servlet.http.HttpServlet.service(HttpServlet.java:647) at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService processRequest FINE: WS Total time = 58 Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService getInputDoc FINE: inputDocStr(before namespaces): urn:getLastIncidentsForCustomer xmlns:urn=urn:LTR_HPD_Help_Deskurn:MSISDN_No989366628482/urn:MSISDN_No/urn:getLastIncidentsForCustomer Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: operationName: getLastIncidentsForCustomer Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: nameSpace urn:LTR_HPD_Help_Desk Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: server: remedy Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: webService: LTR_HPD_Help_Desk Nov 2, 2008 3:56:10 PM com.remedy.arsys.session.Login initWebService FINE: Login: Axis Session is good !!! Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService processRequest FINE: LOGIN SUCCESS: User[Demo] Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService getOperationInfo FINE: Operation Info: ?xml version=1.0 encoding=windows-1252? operation name=getLastIncidentsForCustomer type=get maxLimit=5 startRecord=0 qualification=apos;MSISDN_Noapos; LIKE XPATH(/ROOT/MSISDN_No) inputMapping name=GetListInputMap111 topLevelElement=getLastIncidentsForCustomer/ outputMapping name=GetListOutputMap111 topLevelElement=getLastIncidentsForCustomerResponse/ /operation Nov 2, 2008 3:56:10 PM com.remedy.arsys.ws.services.ARService performOperation FINE: input document: ?xml
Tomcat crashing
Hi listers, Tomcat is crashing after 2 hours of interval. The error is It causes Shutdown Tomcat. It’s a Approval Run Process Command. (Sig-Approvaed). ERROR 1: Sep 30 16:07:30 t1u014 arplugin[949]: [ID 755532 user.error] Approve : Operation cancelled due to error (ARAPPNOTE 4502) : Sig-Approved - AP:Signature - 0004223 Sep 30 16:07:30 t1u014 arplugin[949]: [ID 755532 user.error] Approve : Operation cancelled due to error (ARAPPNOTE 4502) : Sig-Approved - AP:Signature – 0004223 - ERROR 2: Sep 30 16:13:41 t1u014 arplugin[949]: [ID 970746 user.error] Approve : Some of the fields have been truncated from the results list because the total length of the fields and separators is greater than the maximum allowed 0 (ARWARN 8911) Sep 30 16:13:41 t1u014 arplugin[949]: [ID 970746 user.error] Approve : Some of the fields have been truncated from the results list because the total length of the fields and separators is greater than the maximum allowed 0 (ARWARN 8911) Thanks Regards Anil Add more friends to your messenger and enjoy! Go to http://messenger.yahoo.com/invite/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Unicode database
Hi Joe, I am getting . Thanks Anil --- On Mon, 22/9/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Regarding Unicode database To: arslist@ARSLIST.ORG Date: Monday, 22 September, 2008, 11:02 AM ** What do you mean by data does not display in a proper format? What do you see - as opposed to? Joe - Original Message From: anil RAI [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 12:50:28 AM Subject: Re: Regarding Unicode database ** Hi Axton, I have done all these settings. I have imported the non unicode database to uncode supported database. When i am checking from SQL prompt , the data is displaying in proper format. After upgrade of ARS when i am entering data from the midtier and when search the records , the records are displaying in proper format. When i am trying to search the records which i have imported on unicode supported then the records are not displaying in the proper format. My only problem is that imported data are not displaing in a proper way. Please give your inputs on this. Thanks Regards Anil __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Unlimited freedom, unlimited storage. Get it now, on http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Unicode database
Hi Axton, I have done all these settings. I have imported the non unicode database to uncode supported database. When i am checking from SQL prompt , the data is displaying in proper format. After upgrade of ARS when i am entering data from the midtier and when search the records , the records are displaying in proper format. When i am trying to search the records which i have imported on unicode supported then the records are not displaying in the proper format. My only problem is that imported data are not displaing in a proper way. Please give your inputs on this. Thanks Regards Anil --- On Wed, 17/9/08, Axton [EMAIL PROTECTED] wrote: From: Axton [EMAIL PROTECTED] Subject: Re: Regarding Unicode database To: arslist@ARSLIST.ORG Date: Wednesday, 17 September, 2008, 7:16 PM You have to set up the UNIX environment properly. The install script will check for these values and either present or not present the option of installing as a Unicode capable arserver. I use the following values: LC_ALL=en_US.UTF-8 LANG=en_US.UTF-8 NLS_LANG=American_america.AL32UTF8 NLS_DATE_FORMAT=Mon DD HH24:MI:SS Axton Grams On Wed, Sep 17, 2008 at 9:05 AM, anil RAI [EMAIL PROTECTED] wrote: ** Hi Axton, Thanks for your response. I have followed the same steps. The steps are 1. Export the ARSystem 7.1 non unicode database. 2.I have installed the new database instance with unicode support. 3. Import the non unicode database on newly created instance of the database.4.Run the ARS 7.1 and connecting the newly unicode database with upgrade option. But the problem is that when we are running the ARS 7.1 with upgrade option it is nowhere asking to select explicitly unicode. Thanks regards Anil --- On Tue, 16/9/08, Axton [EMAIL PROTECTED] wrote: From: Axton [EMAIL PROTECTED] Subject: Re: Regarding Unicode database To: arslist@ARSLIST.ORG Date: Tuesday, 16 September, 2008, 7:42 PM That list was a high level overview of the steps. Some caveats you may run into: - characters that do not translate properly from non-unicode to unicode (7-bit ascii characters with ordinal value greater than 127). These have to be addressed at the db level after the import into the unicode db - arserver configuration (environment variables for locale/lang/oracle client, arserver configuration-ar.conf) Axton Grams On Tue, Sep 16, 2008 at 9:58 AM, Axton [EMAIL PROTECTED] wrote: You need to: - create a new db instance that uses the AL32UTF8 character set - import your non-unicode db into the new instance - you then need to upgrade/reinstall your arserver to a unicode version Axton Grams On Tue, Sep 16, 2008 at 2:26 AM, anil RAI [EMAIL PROTECTED] wrote: ** Hi, If ORACLE database is non Unicode and ARS is connected with non Unicode database. We have to upgrade the ARS as unicode then who is responsible for upgrading database to unicode supported. I mean BMC provides any document or white paper about how the DATABASE is upgraded to unicode. Thanks Regards Anil Did you know? You can CHAT without downloading messenger. Click here __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Unlimited freedom, unlimited storage. Get it now __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Connect with friends all over the world. Get Yahoo! India Messenger at http://in.messenger.yahoo.com/?wm=n/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Regarding Unicode database
Hi, If ORACLE database is non Unicode and ARS is connected with non Unicode database. We have to upgrade the ARS as unicode then who is responsible for upgrading database to unicode supported. I mean BMC provides any document or white paper about how the DATABASE is upgraded to unicode. Thanks Regards Anil Add more friends to your messenger and enjoy! Go to http://in.messenger.yahoo.com/invite/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
difficulty in email engine
Hi All, I am getting error while sending outgoing mail from AR Email messages form. For your information the java I am using is certified. The error is attached. The environment details are as follow. AR Server 7.0.01 patch 6 OS Windows 2003 Database: MS SQL 2005 Java 1.5 Tomcat 5.5 Email Engine 7 SSL enabled on mail server so for incoming and outgoing the port is 465 and 995. Mail client is lotus. The error is Connect failed; nested exception is: java.net.ConnectException: Connection timed out: connect javax.mail.MessagingException: Connect failed; nested exception is: java.net.ConnectException: Connection timed out: connect at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:120) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) Please help me. Thanks Regards Anil - Unlimited freedom, unlimited storage. Get it now ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Regarding Task in ITSM 7.0 Change Management
Hi All, I am facing an error in Task of ITSM 7.0 of Change Management. The issue, with the triggering of Task group in some changes is not taking place. Description of error is This task (or group) must be activated (from the parent) before it can be changed to the status: 4000 (ARERR 45093). Thanks Regards Anil - Bring your gang together - do your thing. Start your group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Regarding SRM
Hi ALL ! Has anyone implemented combination of Approval Process (Management Chain, Level) for Service Request Management 2.0 ? It works if either of them is used. But if i try to implement both Processes it does NOT work. According, to the Lunch Scheduler Example in the pdf these two Approval Processes are implemented by hard coding them. Is it right to hard code the Approval Process ? Please help me in this.Thanks in advance. Regards Anil - Now you can chat without downloading messenger. Click here to know how. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Query regarding SRM
Hi All, I am using BMC Remedy Service Request Management 2.0(SRM).The service request has a Work Order template as its backend application. The approval process that I need to use for the approval of a service request is a combination of Service Request-Level and Service Request Management Chain. Also the approval process is at Group level and not Individual level. The approval process works fine either with Service Request-Level alone or Service Request management Chain alone. The combination is not working properly. I have total five approvers. Out of which 2 are in Management Chain and remaining 3 are in Level approval process. The status flow of the service request for Service Request management Chain should be- Begin-Waiting Approval Approved-Planning Rejected-Rejected Pending-Pending This status flow is getting followed properly. But the Status flow given below is not getting followed.i.e. The service request goes into the Planning stage when the approvers defined for it in Management Chain approval process approves it. The service request does not appear in the Approval Central Console of the members using Level approval process. The status flow of the service request for Service Request-Level should be- Begin- Planning,Approved-In Progress,Rejected-Rejected,Pending-Pending Thanks Regards Anil - Forgot the famous last words? Access your message archive online. Click here. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Open the regular form in new mode after login
Hi All, I am facing an issue please help me in this. I have a regular form of which I have created 5 views, out of which one form view is for the requester. The requester has the read license. Now, I want that when the requester will login ,instead of the home page, the requester console(form view of the main regular form) should open directly, that too in new mode. i.e the requester should be able to view the requester console and submit the request. Thanks Regards Anil - Unlimited freedom, unlimited storage. Get it now ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to save the login id on login page using Mid Tier 7.0
Hi All, I am using Mid Tier 7.0, and I want to implement the functionality which saves the login name of the user in the login page. The functionality should work similar to Remember my login Id on any web site. Can any one have any suggestions. I think this can be done through cookies but I dont know from where I can enable the cookies. Thanks and Regards Anil. - Check out what you're missing if you're not on Yahoo! Messenger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to automate backup functionality.
Hi friends I want to create the data backup functionality which will take the data backup after particular time interval regularly. And if the data is 2 months old then, it should delete from the production server and move the data onto backup server. Right now I am using AR Utility for taking data backup for the selected forms as it is a locale application. And I am shifting the data on the backup server. I have tried the archive functionality of the AR System. But it takes the backup on the same server. And I am trying to take backup on different server. And while using the archive functionality it takes the backup for all the record every time. Please let me know if anyone has any suggestions. Thanks and Regards. Anil - Check out what you're missing if you're not on Yahoo! Messenger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
This is either missing an infrastructure change manager or none are available.
Hello, When i am creating change request through Change Management Console. It is giving an error this is either missing an infrastructure change manager or none are available. Select from the menus, then notify your administrator. (ARERR 144012). Even i had craeted an assignment for the event nfrastructure Change Manager Anil - Check out what you're missing if you're not on Yahoo! Messenger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
quiries
** Hi, How can we upload the data dynamically. In Chenge Management when we click on approval in approval centre. that approved RFC should reflect as requirement in our application or you can say in form of our application. Thanks Anil Rai Find out what India is talking about on Yahoo! Answers India. __20060125___This posting was submitted with HTML in it___
Quireies
** Hi, I am getting problem in getting approved RFC of Chenge Management inmy application. Situation is like this approved RFC is requirement in my application. Please help me out. Thanks in advance Anil Kumar Find out what India is talking about on Yahoo! Answers India. So, whats NEW about the NEW Yahoo! Messenger? Find out. __20060125___This posting was submitted with HTML in it___
