SLA Service Targets
Using ITSM 7.6.04 with SLM installed, I would like to set up a series of service targets that are ordered. For example: For an op cat that is a password reset use PasswordReset Service Target For any other op cats that are Account Management use Account Management Service Target For a customer that is a VIP use VIP Service Target For a customer where the incident is a High Priority use High Priority Service Target For anything that isn't in one of the above categories use a Generic Incident Service Target. The problem is that if more than one condition is true, then more than one Service Target will attach. There is probably a field on incident that tells if a service target is attached that could be used in the service target's conditional statement to prevent more than one target to be attached. But how do you order the attachment of the service targets? The underlying attachment filters all have an execution order of 700 and modifying that would be overwritten whenever the service target is rebuilt. Writing a conditional for "everything else" becomes kind of complicated (i.e. not a vip and not a password reset and not a high priority and not account management and not this and not that) and requires update whenever a new service target is created. Is there an easier way to do this? -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
JOB: Remedy Developer in Washington DC
Contact ka...@klslconsulting.com for details. Remedy Developer (307151) Contract with Government of the District of Columbia 1100 15th St, NW, 10th Floor Position closes 10/25/12 Complete Description Requirements Management, Design, Develop and Test the application. Remedy Developer will serve as one of several technical resources for the District’s Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District’s Remedy Services, including custom applications built using the Remedy ARS platforms. Experience in BMC Remedy AR System & ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools. Roles and Responsibilities Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes. Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance. Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks. Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks database administration and maintenance tasks; complex database environment tasks; programming and development tasks. Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans. Required/Desired Skills BMC Remedy AR System & Development (Required 8 Years) BMC Remedy ITSM Suite of Applications Configuration (Required 5 Years) BMC Atrium CMDB Configuration (Required 4 Years) Knowledge in SQL databases (Required 3 Years) Experience deploying Remedy Software in a VM-Ware environment (Required 3 Years) Integration of system monitoring tools w / Remedy (Required 5 Years) Know ledge of basic Java Development and Maintenance (Highly desired 5 Years) Integration of Avaya ACD w / Remedy (Nice to have 2 Years) ITIL Foundation Certification v2 or v3 (Highly desired) -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
JOB: Bethesda MD: Analytics
This could be a good side project for a local candidate. 2 week project with potential extension Location - Bethesda, MD US Citizens only Description: BMC Analytics, 2 weeks initially with extensions possible for the right candidate. Customer has Reporting analytics and dashboards already installed, and is looking to actualize value out of the suite. Customer wants a comprehensive overview of all reporting available in the suite (Analytics and Dashboards) and is looking for a consultant to provide that overview of reporting, along with requirements sessions for new reports, author reports based on the requirements, knowledge transfer for the staff (i.e. show them how to create reports), and suggest additional reports and KPI's as needed. Additionally, customer needs an overview of dashboards OOTB capabilities and recommendations on what dashboards to build based on the requirements session. Please contact Katia Lind at ka...@klslconsulting.com or 202-286-8642 -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Atrium Reporting
Is there a good way to report on a collection of Assets and the CI history/audit in one report? I know how to view changes to things like status on an asset by asset basis. And I can imagine how to develop a join form or crystal report to show status changes to a collection of assets. But is there an out of the box report or query that will provide a list of information that shows a collection of assets and the changes to those assets? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Value from Change Request to Task
The problem with using an approach that pushes from Change to Task is that there are all kinds of forms in between. Instead I created a filter on Change Submit that will push the value to the tasks. This has the added benefit that the end user can pick a template with some default notes, edit those notes, save the change and the notes are then pushed to the underlying tasks. Here are the details: The solution I came up with is: Filter Associated Forms: CHG:Infrastructure Change Execution Options: Submit Run If: 1=1 If Action: Push Fields Data Destination: Server Form Name: TMS:Task Qualification: $Infrastructure Change ID$ = 'RootRequestName' If No Requests Match: Take No Action If Any Requests Match: Modify All Matching Requests Field Mapping Notes $Detailed Description$ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Value from Change Request to Task
What is the easiest way to push a field value from a change request (using a change template) to a task (using a task template)? I would like the Notes field of all tasks to have the same text as the Notes field of the Change Request that created them. The documentation from the BMC Remedy IT Service Management 7.6.04: Administering - Part 2 course suggests that variable templates will do it, but I couldn't figure it out. KA343484 suggests workflow is needed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Data Import
If you were going to import a bunch of Organization Data (CTM:People Organization) into ITSM 7.6.04 would you use the Data Management Tool or just set up an on demand AIE Data Exchange? I don't have anything else to update and using an AIE Data Exchange seems pretty simple. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
JOB: Rockville MD, Remedy ITSM Administrator
ITSM Consultant - someone who knows Remedy ITSM 7.6.04, especially custom configuration. Someone who is very good at looking at a very inefficient manual IT process and can extract out of that Service Catalog entries, approvals, custom configuration data, foundation data, etc and then configure remedy to form a better process. It would be nice to have someone that is a Certified BMC/Remedy ITSM Application Administrator. This is not a position where someone is going to hand you a well thought out process that would be easily mapped to Remedy ITSM. It is much more of a position where someone who knows how Remedy ITSM can improve IT Operations through better processes and configuration of the tool. Good knowledge of ITSM 7.6.04 is required but a senior consultant/developer experience is not necessary. Send an email to bob.lind@klslconsulting.comfor details. -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
JOB: Rockville MD, two positions
I am looking for two consultants to help out with a project in Rockville Maryland. ITSM Consultant - someone who knows Remedy ITSM 7.6.04, especially custom configuration. Someone who is very good at looking at a very inefficient manual IT process and can extract out of that Service Catalog entries, approvals, custom configuration data, foundation data, etc and then configure remedy to form a better process. It would be nice to have someone that is a Certified BMC/Remedy ITSM Application Administrator. This is not a position where someone is going to hand you a well thought out process that would be easily mapped to Remedy ITSM. It is much more of a position where someone who knows how Remedy ITSM can improve IT Operations through better processes and configuration of the tool. ADDM Consultant - someone who knows Atrium Discovery and Dependency Mapping well. Install the product, get something demonstrable working, and help the organization learn how this tool can make operations more efficient. This is not a position where a lot of specifications are going to be provided or required. It is much more of a position of iterating from a small, focused discovery, and then constantly improving the use of the tool in operations. The usual problems of deploying the tool through operations and getting approval from IT Security will be required. Contact bob.l...@klslconsulting.com if you are interested. -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
JOB: Remedy Developer in Washington DC
Please email all inquiries to ka...@klslconsulting.com 284294 - Remedy Developer 7 month contract position closes 3/2 Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms. Experience in BMC Remedy AR System & ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools. Roles and Responsibilities: Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes. Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance. Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks. Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks. Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans. Strong communication skills is highly desired. Required Experience: BMC Remedy AR System & Development (Required 8 Years) BMC Remedy ITSM Suite of Applications Configuration (Required 5 Years) BMC Atrium CMDB Configuration (Required 4 Years) Knowledge in SQL databases (Required 3 Years) Experience deploying Remedy Software in a VM-Ware environment (Required 3 Years) Integration of system monitoring tools w/ Remedy (Required 5 Years) Knowledge of basic Java Development and Maintenance (Highly desired) Integration of Avaya ACD w/ Remedy (Nice to have) ITIL Foundation Certification either v2 or v3 is not required, but is desired. Work Location: ServUs Desktop: 1100 15th St NW, 10th Floor -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
JOB: BMC products
This isn't an ARS/Remedy position but a friend at Thrupoint asked me to post. ThruPoint is currently looking for a subject matter expert who is proficient in the design, installation, customization and administration best practices of the BMC Proactive Performance Management product suite including Patrol, Sentry, Entuity Eye of the Storm, and Atrium in order to build monitoring of network, computing and storage resources in a cloud environment. Contact tobr...@thrupoint.com. -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Job: Cedar Rapids
Please contact shud...@infinite-usa.com for more information. Title: Business Process Analyst (Remedy Consultant) Location: Cedar Rapids IA Duration: 12 months + 6 months possible extension Description: Job Description: The Service Management Programmer\Analyst position will work with a cross functional team of Process and System Analyst resources to ensure the successful implementation and stabilization of the Remedy 7.6.04 application along with the processes it supports. The person fulfilling this opening will be involved in design, development, and testing of required customizations to the Remedy 7.6.04 application. This upgrade will directly affect approximately 400 IT people using the application day to day and another 22,000 employees who will be using some features of the application. POSITION: • Confer and coordinate with other software developers when modifications are required to multiple modules or applications • Analyze, design, develop, and test simple applications or portions of more complex applications. • Works on assigned tasks under direct or moderate supervision • Expected to coordinate activities with support personnel and other team members • Experience installing and upgrading BMC Remedy ITSM 7.6.04 • Extensive experience with Service Request Management 7.6.04 • Extensive experience with BMC Remedy Atrium CMDB 7.6.04 • Experience creating workflow; Experience configuring and creating BMC Dashboards in version 7.6.x. • Experience configuring BMC Analytics for BSM Version 7.6.04. • Prior experience working with ITSM Foundational Data and Data Management Tool • Prior Experience with Technical Requirements Gathering ABSOLUTELY REQUIRED: • Individual must have extensive experience of ITSM 7.6.x applications. - Experience with MS Server 2008 and MS SQL 2008 Preferred/MS Server 2003 and MS SQL 2005 • Prior AR System and ITSM Troubleshooting Experience Required • BMC Remedy Asset Management, BMC Remedy Service Desk, BMC Remedy Change Management - 5+ years with ITSM PREFERRED BUT NOT REQUIRED: • Experience implementing AR System 7.6.04 and the ITSM 7.6.04 Suite • ITIL/ITSM v3 certification • Remedy developer certification • Prior Load-Balancing Experience Preferred . Sudin Email: shud...@infinite-usa.com 319 297 7530 EXT 148 OR 319 210 9220 -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
JOB: Remedy Developer Pennsylvania
Admittedly, this is an eclectic set of requirements for a Remedy person. But if there were someone out there that wants to work in in Pennsylvania (New Cumberland area) then it probably wouldn't be too difficult to get the ITIL Foundations and Comptia Security+ certifications. If you are interested please contact bob.l...@klslconsulting.com. 1. Remedy Application and design features that include Service Desk 7.0 with Action Request System for BMC Remedy Action Request System Version 7.1.00 2. Comptia Security + certification. 3. Remedy Developer needs to be ITIL v3 certified prior to start of contract. 4. Remedy Asset Management Application, Change Management Application, Distributed Server Option (DSO), Service Level Agreements (SLA) and Crystal Reports. 5. Microsoft SQL 2005 and database design tools. 6. Windows 2000/2003 Network Operating Systems. 7. Remedy Developer with at least 6 months experience with an existing Remedy Client integration. 8. Windows XP Workstation Operating Systems. 9. Previous experience in conducting training sessions for: a. Installing the Remedy Client on the desktop. b. Accessing the Client to add, delete, change or update the Remedy Tickets. c. Extracting Reports and Statistics from the Remedy System. Remedy Developer shall be required to provide appropriate background investigation for IT-I, Critical Sensitive, with Secret clearance -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
JOB: Washington DC Contract
KLSL Consulting, LLC is currently looking to partner with a BMC Certified Developer for an 8-12 week contract in Washington DC. Rates are negotiable. The Developer requirements are: -Develops, customizes, implements and maintains ARS and Remedy platform -Perform Tool administration for remedy 5.5 and higher with experience with 7.6, ITSM/CMDB -Provide current support for current 5.5 & 7.1 systems -Integrates with system and troubleshoots tier 3 level escalations -Creates and evaluates designs for peers holding to development and QA standards and process -ARS platform event monitoring integration and reporting -Codes, test, debugs, implements and documents complex programs -Designs systems and programs to meet business needs -Performs technical analysis and component delivery Other Skills -Programming skills -Experience in analytics, Java, Tomcat, Webservices, Remedy API programming -ITIL knowledge -Ability to work as part of a team or independently -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Remedy Admin Job in Harrisonburg, VA
Harris Corporation has a Remedy position in Harrisonburg, VA. Please send your questions, resume, and cover letter to ssmit...@harris.com Remedy Administrator Job Code: HITS02111034 Job Description: - Perform daily monitoring of Remedy database systems and applications - Provide on-call 24-hour support to resolve operational problems - Ensure appropriate access to data within the Enterprise database is provided to users - Assist with modification and management of existing ITSM, CMDB, Discovery, and Dashboard and Analytics, Capacity Management, and ProactiveNet modules - Construct complex SQL queries, stored procedures, triggers and Remedy workflow - Provide technical support to team members - Participate in design and code reviews - Resolve defects encountered during various testing cycles - Maintain documentation on Remedy SQL data models, data dictionaries, physical database configuration and daily database maintenance functions Qualifications: - BS degree and 9+ years experience in progressively responsible roles associated with IT and a minimum of three years Remedy Development or Administration experience - 3+ years experience providing data base administration support for Remedy - Experience installing/configuring/upgrading Remedy servers and clients - Experience with Change Mgmt, Incident Mgmt, Asset Mgmt, Problem Mgmt and other Remedy modules - Expertise in group level security access - Must have good communication skills and be able to communicate clearly, both orally and in writing - Ability to provide emergency assistance as needed - The candidate for this position will also be required to work on occasional weekends and/or after-hours as situations dictate Preferred Additional Skills: - RAC (Remedy Authorized Consultant) or BMC Certified Administrator certification preferred - ITIL v3 certification - Experience with API connectors, redundant system establishment, and hardware integration with mobility products - Familiarity and experience with BMC or other Discovery tools is preferred - Unix / Linux scripting - By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Remedy Developer Job in Washington DC
Please send email to bob.l...@klslconsulting.com for more information: 249378 - Sr Remedy Developer $75/hr 1099 6 months funding with strong possibility of renewal position closes 2/23 Senior Remedy Developer will serve as one of several key technical resources for the District's Remedy 7.5 upgrade project. The candidate will work under the supervision of a Development Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platform, to the latest Remedy version of 7.5 (Current Version is 5.5). Candidate will also advise executives on best practices during the upgrade project. Candidate undertakes complex development efforts, is responsible for delivering solutions on-time and on-budget. Strong communication skills as well as the ability to drive creative solutions to business problems is highly desired. Responsibilities: • Act as a key technical resource in the Remedy 7.5 upgrade project. • Develops Remedy ITSM Suite and Custom Application solutions in new 7.5 environment. • Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • As needed during the 7.5 upgrade project: analyze, design and develop new requirements, customizes new ITSM applications, upgrading ITSM App from earlier version to 7.x and developing complex applications using ARS development environment. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade project. • Integrate various external integration tools with ARS Including but not limited to HP Open View, LDAP, Business Objects and Mobile Device Platforms in support of the 7.5 upgrade project. Required Experience: Remedy ARS (version 5 – present) (8 Years) Remedy ITSM (version 5 – present) (8 Years) Database Administration (3 Years) Report Writer Administration (5 Years) OS/Network Administration (5 Years) Certified Remedy Skilled Professional (Nice to have) ITIL Version 3 Certified (Nice to have) Experience with Remedy Platform major version upgrade (Highly desired) CMDB experience (Highly desired) Candidate must be available for occasional after hours emergency support. There are no reimbursable expenses. Work Location: Remedy Service Group: 441 4th St NW, Suite 1045 North -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Remedy Position at DC Gov
Please send email to bob.l...@klslconsulting.com if you are interested. 242255 - Sr Remedy Developer $75/hr 1099 funding until 9/30/2011 position closes on 12/30 Senior Remedy Developer will serve as one of several key technical resources for the District's Remedy 7.5 upgrade project. The candidate will work under the supervision of a Development Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platform, to the latest Remedy version of 7.5 (Current Version is 5.5). Candidate will also advise executives on best practices during the upgrade project. Candidate undertakes complex development efforts, is responsible for delivering solutions on-time and on-budget. Strong communication skills as well as the ability to drive creative solutions to business problems is highly desired. Responsibilities: • Act as a key technical resource in the Remedy 7.5 upgrade project. • Develops Remedy ITSM Suite and Custom Application solutions in new 7.5 environment. • Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • As needed during the 7.5 upgrade project: analyze, design and develop new requirements, customizes new ITSM applications, upgrading ITSM App from earlier version to 7.x and developing complex applications using ARS development environment. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade project. • Integrate various external integration tools with ARS Including but not limited to HP Open View, LDAP, Business Objects and Mobile Device Platforms in support of the 7.5 upgrade project. Required Experience: Remedy ARS (version 5 – present) (8 Years) Remedy ITSM (version 5 – present) (8 Years) Database Administration (3 Years) Report Writer Administration (5 Years) OS/Network Administration (5 Years) Certified Remedy Skilled Professional (Nice to have) ITIL Version 3 Certified (Nice to have) Experience with Remedy Platform major version upgrade (Highly desired) Work Location: Remedy Service Group: 441 4th St NW, Suite 1045 -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
JOB - Washington DC - Remedy Developer
I have two Remedy positions posted on klslconsulting.com that will close on Monday and Wednesday. If you are actively looking in the Washington DC area send your resume and contact info to bob.l...@klslconsulting.com. The rates are low, but the contract has funding and would likely be renewed on 9/30/2011. -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
JOB - Washington DC
Please send inquiries to bob.l...@klslconsulting.com 230832 - Remedy Developer 1 year contract $70/hr 1099 position closes 9/7 Remedy Developer will serve as one of several technical resources for the District's Remedy 7.5 upgrade project. The candidate will work under the supervision of a Development Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platform, to the latest Remedy version of 7.5. Current version 5.5. Candidate will also advise executives on best practices, as required during the upgrade project. Candidate undertakes complex development efforts, is responsible for delivering solutions on-time and on-budget. Strong communication skills as well as the ability to drive creative solutions to business problems is highly desired. Responsibilities: • Act as a key technical resource in the Remedy 7.5 upgrade project. • Develops Remedy ITSM Suite and Custom Application solutions in new 7.5 environment. • Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • As required during the 7.5 upgrade project: Analyze, design and develop new requirements, customize existing ITSM applications, upgrading ITSM App from earlier version to 7.x and developing complex applications using ARS development environment. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade project. • Integrate various external integration tools with ARS Including but not limited to HP Open View, LDAP, Business Objects and Mobile Device Platforms in support of the 7.5 upgrade project. Recommended Experience: • At least 8 years experience in development. • At least 12 years total work experience. • A minimum of a bachelor’s degree. Behavior Characteristics: Remedy ARS (version 5 – present) (Required 8 Years) Remedy ITSM (version 5 – present) (Required 8 Years) Database Administration (Required 3 Years) Report Writer Administration (Required 5 Years) OS/Network Administration (Required 5 Years) Certified Remedy Skilled Professional (Nice to have) ITIL Version 3 Certified (Nice to have) Work Location: Application Infrastructure: 441 4th St NW, Suite 1050 North -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
JOB - Washington DC - Remedy Developer
I know that the rate on this is low, and while I hesitate to work on this requirement because of the low rate, I thought I would put this out there in case someone was on the bench for a while. Local Washington DC candidates and no third parties please. Send all inquires to bob.l...@klslconsulting.com 230713 - Remedy Developer 1 year contract $55/hr 1099 position closes 8/24 Complete Description: Remedy Developer will serve as one of several technical resources for the District's Remedy 7.5 upgrade project. The candidate will work under the supervision of a Development Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platform, to the latest Remedy version of 7.5. Current version 5.5. Candidate will also advise executives on best practices, as required during the upgrade project. Candidate undertakes complex development efforts, is responsible for delivering solutions on-time and on-budget. Strong communication skills as well as the ability to drive creative solutions to business problems is highly desired. Responsibilities: • Act as a key technical resource in the Remedy 7.5 upgrade project. • Develops Remedy ITSM Suite and Custom Application solutions in new 7.5 environment. • Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • As required during the 7.5 upgrade project: Analyze, design and develop new requirements, customize existing ITSM applications, upgrading ITSM App from earlier version to 7.x and developing complex applications using ARS development environment. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade project. • Integrate various external integration tools with ARS Including but not limited to HP Open View, LDAP, Business Objects and Mobile Device Platforms in support of the 7.5 upgrade project. Recommended Experience: • At least 5 years experience in development. • At least 8 years total work experience. • A minimum of a bachelor’s degree. Behavior Characteristics: Remedy ARS (version 5 – present) (Required 5 Years) Remedy ITSM (version 5 – present) (Required 5 Years) Report Writer Administration (Required 3 Years) OS/Network Administration (Required 3 Years) SQL DBA - Writing complex SQL statements (Desired) Oracle Database Administration (Desired) CMDB Implementation Experience (Nice to have) Knowledge of Java based web applications (Nice to have) Experience with Remedy Platform major version upgrade (Desired) Work Location: Remedy Service Group: 441 4th St NW, Suite 1045 North -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
JOB - Washington DC - Remedy Administrator
Another position in DC that is more on the admin side. KLSL Consulting is looking for Remedy consultants to work in Washington DC. These positions are frequently continued on 1 year contracts. Given the rate and long term nature of the projects, local Washington DC area consultants only please. Also no third parties, we only work directly with consultants. If interested contact Bob Lind at bob.l...@klslconsulting.com Remedy Sysadmin Level 2 (5+ Years) Complete Description: Remedy Administrator will provide crucial system admin support during the District's Remedy 7.5 upgrade project. Candidate provides support during the 7.5 upgrade project such as adding users, creating new CTI's, building new reports, extracting statistical data and performing minor to moderate system configuration updates on all Remedy applications during the 7.5 upgrade project. Candidate will be tasked with administrative support projects during the 7.5 upgrade of all Remedy ITSM Suite applications as well as some custom built applications. Candidate works closely with Remedy Engineers and Developers in support of the 7.5 upgrade project. Candidate will interact with and fulfill customer requests during the 7.5 upgrade project and therefore must have strong customer service skills. Must have experience performing assessments on Remedy forms and modules in order to determine if their functioning conforms to customer's stated requirements. Must have good understanding of service desk, change management and asset management standard work flow. Must have experience performing QA analysis and running system tests on development output. Experience developing system documentation and training end users is highly desired. Knowledge of ITIL v3 best practice method is desired. Responsibilities: • Provide administrative upgrade support for Remedy Application solutions. • Perform administrative enhancements on Remedy Applications during the upgrade and in the new environment while the 7.5 upgrade is underway. • Work closely with developers to understand solutions in BMC Remedy Action Request System (ARS) up to 7.5 as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • Guide the user community through a migration from earlier Remedy version to 7.5. Perform administrator functions as needed to support the major version upgrade project. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade Recommended Experience: • At least 5 years experience in Remedy 5.x up to and including to current versions. • At least 8 years total work experience. • A minimum of a bachelor’s degree. Behavior Characteristics: Remedy ARS (version 5 – present) Required 5 Years Remedy ITSM (version 5 – present) Required 5 Years Report Writer Administration Required 3 Years OS/Network Administration Required 2 Years Knowledge of Java based web applications Nice to have 2 Years Must have Green Card or be US Citizen. May be required to stay "on call" for occasional after hours support. There are no reimbursable expenses. Work Location: Remedy Service Group: 441 4th St NW, Suite 1045 -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
JOB - Washington DC - Remedy Developer
KLSL Consulting is looking for Remedy consultants to work in Washington DC. These positions are frequently continued on 1 year contracts. Given the rate and long term nature of the projects, local Washington DC area consultants only please. Also no third parties, we only work directly with consultants. If interested contact Bob Lind at bob.l...@klslconsulting.com Remedy Developer Level 3 8+ Years Complete Description: Remedy Developer will serve as one of several technical resources for the District's Remedy 7.5 upgrade project. The candidate will work under the supervision of a Development Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platform, to the latest Remedy version of 7.5. Current version 5.5. Candidate will also advise executives on best practices, as required during the upgrade project. Candidate undertakes complex development efforts, is responsible for delivering solutions on-time and on-budget. Strong communication skills as well as the ability to drive creative solutions to business problems is highly desired. Responsibilities: • Act as a key technical resource in the Remedy 7.5 upgrade project. • Develops Remedy ITSM Suite and Custom Application solutions in new 7.5 environment. • Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • As required during the 7.5 upgrade project: Analyze, design and develop new requirements, customize existing ITSM applications, upgrading ITSM App from earlier version to 7.x and developing complex applications using ARS development environment. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade project. • Integrate various external integration tools with ARS Including but not limited to HP Open View, LDAP, Business Objects and Mobile Device Platforms in support of the 7.5 upgrade project. Recommended Experience: • At least 5 years experience in development. • At least 8 years total work experience. • A minimum of a bachelor’s degree. Remedy ARS (version 5 – present) Required 5 Years Remedy ITSM (version 5 – present) Required 5 Years Report Writer Administration Required 3 Years OS/Network Administration Required 3 Years SQL DBA - Writing complex SQL statements Desired 2 Years Oracle Database Administration Desired 2 Years CMDB Implementation Experience Nice to have 2 Years Knowledge of Java based web applications Nice to have 2 Years Experience with Remedy Platform major version upgrade Highly desired Candidate must have Green Card or is a US Citizen Candidate may be required to stay "on call" for occasional after hours support. There are no reimbursable expenses. Work Location: Remedy Service Group: 441 4th St NW, Suite 1045 North -- Bob Lind IT Jobs posted daily on klslconsulting.com/jobs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Remedy Developer Wanted: Washington DC
Burleson and Evans, LLC is seeking a Remedy Developer to work on a 2-5 month project in Downtown Washington DC. Since this is a short term project without an exact end date we are offering a completion bonus for finishing out the contract and pay rates are generally higher on short term work than longer contracts. If the contract were to be extended you would enjoy the higher long term rate for a longer period of time, and many contracts do get extended. Corp-Corp or 1099 independents only, we are not looking to hire a full time employee or use a solution provider's resources. Requirements are: - willing to work onsite, in Washington DC, 5 days per week, 8 hours per day, during normal business hours. - must pass a government background investigation and drug test. - 4 years Remedy Development experience building forms and workflow. - 4 years Remedy ITSM application experience. If interested please send resume, contact information, and hourly invoice rate to bob.l...@burlesonandevans.com -- Bob Lind BMC/Remedy Development Burleson and Evans, LLC www.burlesonandevans.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Job: Columbus Ohio
Contact: Claire R. Gooding Account Manager APEX Systems, Inc. 495 Metro Place South Suite #160 Dublin, OH 43017 614-467-4200 Office 866-928-2739 Toll Free cgood...@apexsystemsinc.com Contract: 6 months - Open Ended Location: Columbus, OH Title: Remedy Developer (x4) Apex Systems, Inc. is currently seeking 4 Remedy Developers for immediate open ended contracts in the Columbus, OH area. Description: The Qualified candidate will be responsible for the development of the IT Service Management (ITSM) application for our client. ITSM technically includes the install and customization of the BMC Remedy Version 7 package. The initial phase of the project will concentrate on the install of the Remedy Asset, Change, CMDB and Foundation Data Loading modules. Creating several integrations with other existing applications will also be required. Requirements: Skills needed for the position include: · Experience with BMC Remedy (Service Management) Version 7 within the past year. Currently converting to version 7.5. · Experience with most Remedy modules is preferred (first phase is asset, change, and CMDB; other phases include incident, problem, service request, service level management, etc.) · Experience integrating other application data into and out of Remedy · Experience setting up AIE with Configuration Items, including setting up rules for auto-discovery and mass loading of data · Experience with CMDB Reconciliation and Datasets · Prior Experience of Customizing Approval Process in Remedy Version 7 is a plus · Prior use of Quality Center testing tool is a plus · Excellent problem solving and analytical skills · Excellent interpersonal communication skills (written and oral) are a MUST · Experience in software development and implementation (understands the development lifecycle) · Can work well in a team environment · Self motivated · Strong problem solving and analytical skills · Well organized with project documentation and project administrative tasks Position Notes: · Some overtime will be required · Limited time off during the first phase (until first of October) · Local resources preferred however some work MAY be done remotely · ITIL methodology observed/modeled with new remedy development ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
RKM - Decision Tree
I am currently at a customer site, creating knowledge articles using the latest version of RKM (Remedy Knowledge Management). I am mostly creating "How To" articles, and some "References" but I would love to create a "Decision Tree". My customer would like to see a real life practical example of a "Decision Tree". Theoretically I understand how Decision Trees work, and why they are good. But every real life example that I come up with is better represented as a flat, static, article rather than a Decision Tree. Has anyone created a real life, practical Decision Tree under RKM where the data was better represented in the Decision Tree than in a static document? If so, please share. -- Bob Lind BMC/Remedy Development Burleson and Evans, LLC www.burlesonandevans.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Job: Largo MD
Burleson and Evans, LLC is looking for a Senior Remedy Developer for long term work in Largo, MD. The candidate should have the following credentials: - Ability to pass a Federal background investigation with drug screen. - Ten years of IT or Software Development experience. - Familiarity with ITILv3, preferably Foundations certification (version 2 is sufficient). - Five years of Remedy Development experience. - Ability and willingness to do Remedy application administration. - Hands on Remedy ITSM v7.x experience in either a lab or production environment. The position is a long term 1099 or corp-corp position, possibly lasting until the end of 2010. The client uses Alternative Work Schedule, every other Friday off. If interested send your resume and expected hourly rate to [EMAIL PROTECTED] -- Bob Lind BMC/Remedy Development Burleson and Evans, LLC www.burlesonandevans.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
