Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

[munesh konda]

Hi John,

As child service comes under scope of OLA  ,for the same incident ticket
ola gets attached as per ola defined terms n conditions but the sla will
get detached as it's no longer valid.

So the incident can have sla as well as ola attached to same incident but
anyone in active state.

Regards
Munesh
On 17-Jun-2016 11:34 PM, "Roger Justice"  wrote:

> **
> See my comments in RED
>
>
> -Original Message-
> From: John Johnson 
> To: arslist 
> Sent: Fri, Jun 17, 2016 1:30 pm
> Subject: Let's discuss best practices on SLM between the SLA and OLA
> relationship for BMC Remedy
>
> **
> The more I work on trying to provide best practices to a customer on SLM,
> the more I feel like I'm just not there in being able to fully explain the
> concepts and correctly guide them on how to configure the SLAs and OLAs.
> There are two parts to my issue with SLM: the first part is with the
> concepts around SLM (services, SLAs, and OLAs) and the second part is with
> implementing them in BMC Remedy.  Please provide any comments you have on
> my thinking.
>
>
>1. Concepts
>   1. Services
>  1. There are two main types of services: Internal/External
>  Customer Facing Services (IT services) -- let's call them Parent 
> Services
>  and Supporting Services (IT Provider services)-- let's call them 
> Child
>  Services. The Child Services should support the Parent Services. 
> Many Child
>  Services may make up a Parent Service. The top of the Service
>  tree is the Business Service that is supported by the technical 
> service
>  that is support by one or multiple CIs
>   2. Service Level Agreements
>  1. These are agreements for the Parent Services
> 1. Example: Email
>  3. Operational Level Agreements
>  1. These are agreements for the Child Services
> 1. Example: Exchange, Network, Database
>  2. Configuration based on concepts above
>   1. Atrium Service Catalog
>  1. You would define your services
>   2. Service Level Agreements
>  1. You would create an SLA and relate a Parent Service
>  2. Regarding Incident Management, you would setup the SLA and
>  then relate service targets to it. Typically the service target 
> would only
>  include the related company and priority in the "Terms and 
> Conditions"
>  field, and once related to an SLA, the service target would use the 
> Service
>  defined in the SLA as part of it's terms and conditions to get 
> attached to
>  an incident ticket.
>   3. Operation Level Agreements
>  1. You would create an OLA and relate a Child Service
> 1. Related to Incident Management, you would setup the OLA
> and then relate service targets to it. Typically the service 
> target would
> only include the related company and priority in the "Terms and 
> Conditions"
> field, and once related to an OLA, the service target would use 
> the Service
> defined in the OLA as part of it's terms and conditions to get 
> attached to
> an incident ticket.
>
>
> So now my question is how would this work together in BMC Remedy? For
> example, a critical incident ticket is created because a user says that
> their email is not working and it's assigned to the Service Desk. The
> "Email" service would be related to the incident ticket using the "Service"
> field, which, in turn, would relate a specific service target (e.g. Email -
> Critical Priority Incident Resolution). Since "Email" is a Parent Service,
> the service target is related to an SLA. The "Email - Critical Priority
> Incident Resolution" service target will run from the time the ticket is
> created until it is resolved. The Service Desk does initial triage and then
> decides to escalate to a Tier 1 group. Tier 1 determines that there is an
> issue with a network component. Ideally, this network component should be
> part of a child service, which should be related to an OLA.
>
> So how should I continue? The ticket now needs an SLA and an OLA? Should a
> separate related incident ticket be created with the Child Service, so that
> the OLA would become attached? Is there some other way to have both the OLA
> and SLA attached to the original ticket? Should I design everything
> differently?
> In my opinion some of your concepts are false. The primary difference
> between an SLA and an OLA is that the SLA has a financial component.. There
> can be an SLA for a Business Service or the Technical Service or for the
> Server that supports the technical service. When I have set up the
> relationships in the past Messaging would be the Business Service since
> they could be multiple ways that people communicate, Email would be the
> Tech Service Exchange would be the application and Server X is the CI that
> Exchange runs on. the actual SLA for the Incident could be f

Re: Error while editing a service target in BMC SLM console

[munesh konda]

Hi Sri Teja,

Please check your profile in people form whether you got access to the
company you are trying to add in terms n conditions in svt.

Check d below link for more info on access config for people in remedy

https://docs.bmc.com/docs/display/public/itsm90/Configuring+access+for+people

Hope this helps.

Thanks

Regards
Munesh
On 04-May-2016 6:32 pm, "Sri teja"  wrote:

> Hi experts help,
>
> I have an issue editing Service Target. When i am trying to change the
> 'assigned support company'('Assigned Support Company' = "XYZ") name to
> other company in the 'Terms and Conditions' qualification and save it, am
> getting the below error and not able to figure out why ?
>
> ** Note - Each service target must have
> a company (that you have access to) specified in the terms and conditions
> (ARERR 1)
>
>
> ___
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>

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Re: Multiple Time Zone!

[munesh konda]

Hi Karthick,
 
Could b issue with start date n end date being same as per below screenshot.

Can you put end date something as in July 2015 or 2016 n again try to execute 
and check the result.

Thnks.

Regards
 munesh

-Original Message-
From: "Karthick S" 
Sent: ‎30-‎06-‎2015 08:25 AM
To: "arslist@ARSLIST.ORG" 
Subject: Re: Multiple Time Zone!

** 
Hello All,


I'm Still Confused. I gone through the Configuration Guide Document and Found 
that we can use time zone concept in Business Time Segment form.


Here are the below code used in our Remedy system that calculated the Early 
Start & Due Date , this code works well for Australian Time.


Early Start = $PROCESS$ @@: Application-Bus-Time-Add "$Int_CurrentDate Time$" 
"0" "2", Which Gives Current Time Stamp from Server.


Due Date = $PROCESS$ @@: Application-Bus-Time-Add "$Int_CurrentDate Time$" 
"240" "2", Which Gives Current Time Stamp + 240 mins. So Due Date is 4 hrs




In the Configuration Guide i found that by create Business Time Segments.


"Application-Bus-Time2-Add "startTime" amount amountUnits
TimeSegment1 TimeSegment2 TimeSegment3 TimeSegment4"


I created One and Tried executing the command like $PROCESS$ @@: 
Application-Bus-Time2-Add "$Int_CurrentDate Time$" "$Response (min)$" "2" 
"$TimeSegmentID$"


It gives the result as "01/01/1970 11:00:00 AM"





Please correct me if I'm doing it wrong or is there some more corrections needs 
to be done in the above Business Time Segment form.


On Tue, Jun 30, 2015 at 5:20 AM, Brian Goralczyk  wrote:

** 
I stand corrected.  I know that I created stored procedures in oracle that 
calculated DST and timezone calculations, but that was back in the day of 
Remedy Web and User Tool.  So things were a bit more funky for these 
calculations back then.


Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com


On Mon, Jun 29, 2015 at 2:55 PM, Mueller, Doug  wrote:

** 
Actually, all times in the server are stored in GMT.  The timestamp values are 
number of seconds since Jan 1, 1970 GMT.
 
Regardless of the timezone you specify or enter the value in, the value that 
the AR System stores and returns is in GMT.
 
It is the client responsibility to map it to the desired timezone.
 
This is why setting the User Preference for timezone works just time.  The 
clients translate to the correct target timezone – whether it is Australia or 
New Zeland (or Timbuktu).
 
Now, you client programs are probably just using system environment settings 
and using the timezone of the OS environment in which they are running.  They 
are using system utilities which automatically adjust the time for the 
environment timezone.
 
If they were not doing this, then all times would have always being in GMT 
anyway.
 
So, if you set the environment to say the US Pacific Timezone, you would likely 
find all your utilities would suddenly be doing all operations in PST – 
accurately in that timezone, automatically.  Again, because the server has all 
values in GMT and you are using system routines that are automatically 
adjusting.
 
To fix this, you need to look at the operations being done and determine 
whether they should be performed in GMT (and then configure that in your calls) 
or in some other timezone (and configure that in your calls).  Stop just 
accepting the system environment default.
 
NOTE: This includes calls by OS time calculate functions!
 
I hope this helps,
 
Doug Mueller
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Monday, June 29, 2015 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple Time Zone!
 
** 
Unless things have changed since I worked heavily on date and time functions in 
Remedy (including at the db level), they are all stored at the setting of the 
server.  The client is then responsible for adjusting to the local timezome.
 
The third party systems will be responsible for figuring out their timezone and 
adjusting the server time accordingly.
 
HTH.


Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com
 
On Mon, Jun 29, 2015 at 7:38 AM, Karthick S  wrote:
** 
Hi All,  
 
Multiple Time Zone!
 
We have remedy server located in Australia. Currently our business is planning 
to use the same instance for New Zealand. 
 
Our requirements is to have different time setting so that system automatically 
calculates the times as per the zones. 
 
I tried the user preferences available in remedy. I created user profiles like 
locale as NZ & AU. It worked and showed the times as NZ time zone n AUS time 
zone. But still not met our business requirements because those date 
calculations are used by other third party applications but still those date n 
times are still as Australian time. 
 
 
ARS 7.1
SQL 2005
 
 
Please help me out guys!
 
Karthi 


-- 
 
 
Thanks and Regards,
Karthick S

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
 
_ARSlist: "Where the Answers Are" and have been for 20 year

Re: Possibilities of building the SLA via script &/ or API, if any if can be automated using cron job

[munesh konda]

Hello Sagar,

You can schedule the auto build of a service target.

Please check the below link

https://docs.bmc.com/docs/display/public/SLM81/Scheduling+the+building+of+service+targets

*To schedule a rebuild of service targets*

i.
*Login to BMC Service Level Management. Open the Application Administration
Console >> Service Level Management >> Configure Application Settings >>
Preferences.*

ii.*Click Open which displays the SLM:ConfigPreferences form.*

iii.*Initiate a search on the form to display the entry*

iv.
*In the Daily Build Time field, enter the date and time for the scheduled
rebuild or click the ellipsis to display a calendar for selecting the date
and time. The first rebuild takes place at the time and date specified and
rebuilds occur thereafter at the same time every day.*

v.*Save the SLM:ConfigPreferences form.*
*To stop the rebuild, clear the Daily Build Time field.*

I believe this feature is available from Remedy 7.5 version onwards.

Hope this info helps.

Thanks.

Regards
Munesh



On Thu, Jun 4, 2015 at 7:45 AM, Sagar Girishkumar Anandpara <
sagar_anandp...@infosys.com> wrote:

> **
>
> Hi Team,
>
>
>
> Greetings.!
>
>
>
> I am working on a PS&M Project and we often also get request to build some
> SLAs that are created by our dedicated Config Management team.
>
>
>
> We have to only do it OFF Business Hours, while we also check and confirm
> if cache is free to do such more memory consuming activity, on all of the
> servers we have within our Server Group Environment.
>
>
>
> So, I was looking for any options if we can also do the same from cron job
> to schedule it and perform below 2 items -
>
>
>
> 1. Check cache availability on all the 5 Application Remedy Servers under
> the Server Group Environment.
>
>
>
>
>
>
>
> 2. Build the SLA from
>
>
>
>    CAUTION - Disclaimer *
> This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely
> for the use of the addressee(s). If you are not the intended recipient, please
> notify the sender by e-mail and delete the original message. Further, you are 
> not
> to copy, disclose, or distribute this e-mail or its contents to any other 
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> ***INFOSYS End of Disclaimer INFOSYS***
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Re: Email engine not working

[munesh konda]

Hello Sandeep,

Please refer the below BMC Community link which is related to same error
what you are facing.

https://communities.bmc.com/message/282939

It basically says you to reconfigure the IMAP settings and test.

Thanks

Regards
Munesh



On Sat, Apr 25, 2015 at 5:43 PM, Terry Bootsma 
wrote:

> **
> Looks like you are not authenticating correctly to your mail relay. I
> would check that first.
>
> Terry
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* April-25-15 2:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Email engine not working
>
> **
>  Hi Experts,
>
> I am facing below issue in stderr.log. I am able to successfully restsrt
> the services of ar email engine but outgoing email not triggering. The
> error logs form I am not getting anything.
>
> Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Could not connect to :xxx.xxx.xxx
> Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect
> SEVERE: AUTHENTICATE failed.
> javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474)
> at javax.mail.Service.connect(Service.java:275)
> at javax.mail.Service.connect(Service.java:156)
> at
> com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467)
> at
> com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465)
>
> at
> com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500)
>
> at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298)
> at java.lang.Thread.run(Unknown Sourc
>
> Please help. Thanks.
>
> Sandy
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: AR System Database Replication

[munesh konda]

Hello Madhu,

Please check the below given BMC published KA link regarding info on DB
Replication.

*Knowledge Article ID:*  KA317702

https://kb.bmc.com/infocenter/index?page=content&id=KA317702&actp=search&viewlocale=en_US&searchid=1429027171548

Also you will find below note in DB reference guide published for ARS 7.6.04

NOTE
In Microsoft SQL Server 2005, when the underlying database table is marked
for
database replication, you cannot change the field length. If you try to do
so, the
ALTER TABLE command returns this error: Cannot rename the table because
it is published for replication. (SQL Server 15051). To resolve this,
turn off database replication, change the field size, and then turn database
replication on. For more information, see the Microsoft SQL Server
documentation.

*Knowledge Article ID:*  KA371443

https://kb.bmc.com/infocenter/index?page=content&id=KA371443&actp=search&viewlocale=en_US&searchid=1429027171548

This will help you to understand the issues/errors which are faced when the
replication is ON

Thanks.

Regards
Munesh






On Tue, Apr 14, 2015 at 4:21 PM, Madhu V  wrote:

> Hi List,
>
> We are planning to have AR System Database Replication for Reporting
> purpose. Replication will be for real time transactional Data Exchange i.e
> immediate synchronization. Please let me know what are the things to be
> conidered and tested in the Scenario.
>
> Thanks
> Madhu
>
>
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>

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Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.

[munesh konda]

Hi Karthick,

Are you providing proper sa password and SQL server details such as db hostname 
and port.

As per your screenshot it seems installer is not able to resolve with db 
details provided.

Regards
Munesh Konda

-Original Message-
From: "Karthick S" 
Sent: ‎25-‎03-‎2015 04:40 PM
To: "arslist@ARSLIST.ORG" 
Subject: Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.

** Hi Sandeep,


Thanks for the reply, even i tried aradmin. 
No luck. 


Karthick 

On Wednesday, 25 March 2015, Sandeep Pandey  wrote:

** 
Dear Karthick,


Looks like db user "SA" you are using may be incorrect. Try with "aradmin" db 
user.


Regards,

Sandeep Pandey



On Wed, Mar 25, 2015 at 12:27 PM, Karthick S  wrote:

** 
Hi All, 


When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error 
message.
Please advise on this.


Windows 2013 R2 Server
Database SQL 2005 (While Upgrading we are pointing to old DB)
Installed JRE and JDK successfully.
DEP configured.




Regards,
Karthick S
_ARSlist: "Where the Answers Are" and have been for 20 years_ 


_ARSlist: "Where the Answers Are" and have been for 20 years_ 


-- 

 
 
Thanks and Regards,
Karthick S

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Re: To Create New Action in SLM Milestone

[munesh konda]

Hello Jithin,

Its in Milestone tab of a Service Target.

SLM Console --> Service Targets --> Milestones --> Select the particular
Milestone & the Actions( Notify actions) associated with it.

Thanks.

Regards
Munesh


On Fri, Jun 27, 2014 at 12:37 PM, Jithin T.R <
jithin.t.radhakrish...@gmail.com> wrote:

> **
> Hi Team,
>
> Where do we configure new action or modify existing actions like Notify
> Incident Assignee in SLM Module.  If we want to create a new one whats the
> procedure to add something like Incident Assignee
>
> Thanks & Regards,
> Jithin
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy ARS Server Group installation in Silent mode

[munesh konda]

Hello Gopi,

What BMC_DATABASE_OPTION  you chose during your first installation ?Is it
Overwrite

Assuming you chose Overwrite option during your first installation,I
suspect its not allowing you to choose ServerGroup option now.

Regards
Munesh




On Tue, Feb 25, 2014 at 2:33 PM, Anbazhagan, Gopi
wrote:

> **
>
> Hello List,
>
>
>
> Greetings
>
>  Currently I am setting up a new environment where I have to install four
> ARS servers (four different physical server IP) pointing to same database.
> Successfully installed one ARS server with silent mode options files, when
> I tried to install second ARS server using same options file after changing
> server name ,hostname and BMC_DATABASE_OPTION  as ServerGrooup it could
> complete the installation as I got the below error.
>
>
>
> Anyone performed ARS server group installation using silent mode before ,
> let me know your comments, also wish to hear LIST suggestion on this.
>
>
>
>   LOG EVENT {Description=[Validation
> error],Detail=[OVERWRITE_ONLY_ALLOWED_SILENT]}
>
> (Feb 21 2014 07:06:23.070 AM
> -0500),SEVERE,com.bmc.install.product.arsuitekit.ARSuiteKitProductSelectionsValidationTask,
>
>   LOG EVENT
> {Description=[OVERWRITE_ONLY_ALLOWED_SILENT],Detail=[BMC_DATABASE_OPTION
> can only be specified as Overwrite.]}
>
>
>
> Environment details :
>
>
>
> ARS 8.1  (64 bit)
>
> RHEL 6.4 A (64 bit)
>
>
>
> Thanks in advance!!
>
>
>
> Thanks & regards,
>
> *Gopi Anbazhagan*
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: AREA LDAP SSL

[munesh konda]

Hello Dan,

Please refer BMC 7.6.04 Integration document page 402,

About certificate databases:

AR System uses the Mozilla C-LDAP libraries to support LDAP plug-ins and
remote authentication. These libraries enable LDAP plug-ins to use NSS to
establish Secure Sockets Layer (SSL) connections with LDAP servers. To do
this,NSS requires the LDAP server's certification authority (CA)
certificate to be in a certificate database (cert8.db file).


To perform the procedures in this appendix, use the command-line certutil
utility, which is included in the Mozilla NSS security tools set (see
http://www.mozilla.org/projects/security/pki/nss/tools/).

So I don't think you have any option from Windows or Remedy to create the
cert db file.

Thanks.

Regards
Munesh


On Mon, Feb 10, 2014 at 3:05 PM, Daniel Pritchard <
daniel.b.pritch...@gmail.com> wrote:

> We are running ARS 7.6.04 SP2 on a Windows 2008 Server.
>
> Our LDAP servers were changed to require SSL connections to LDAP
> yesterday, without any warning.  Our remedy servers will no longer let
> users in.  I need to enable SSL in LDAP but am having trouble finding out
> how to create the certificate database.  We are running on a Secure system
> so I am unable to download any additional software to do this.
>
> Is there a way to create the cert7.db file using software from the windows
> 2008 server or remedy?
>
>
> Dan
>
>
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>

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Re: Recommended web browser (7.6.04 SP4)

[munesh konda]

Hello Mahmoud,

Usually BMC recommends Remedy should be accessed via Internet Explorer.

Thanks.

Regards
Munesh


On Thu, Dec 12, 2013 at 7:41 PM, mahmoud mahdy wrote:

> **
> Dears,
> Please tell me what is the recommended browser fro 7.6.04 SP4..??.
> Thanks
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: 8.1 stack installer docs??

[munesh konda]

Hello Richter,

Below link is starting point of 8.1 stack installation documentation and
 you can extract the PDF for this topic as well.

https://docs.bmc.com/docs/display/public/itsm81/Installing+the+BMC+Remedy+ITSM+Suite+Preconfigured+Stack

Thanks.

Regards
Munesh


On Thu, Nov 14, 2013 at 9:43 PM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Hi all,
>
>
>
> I just downloaded the 8.1 stack installer and all of the docs, but cannot
> find the stack installer doc.
>
>
>
> What am I missing?
>
>
>
> Thanks,
>
>
>
> hbr
>
>
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
> *Cox Innovation Agent (CIA)*
>
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>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* 
> http://innovation.coxenterprises.com/*ideas*
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/
> *yourbadges.aspx*
>
>
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Re: Error in email logs...resulting in email loss

[munesh konda]

Hello Sucharita,

Seems you are able to setup the connection with SMTP host, now you need to
check the value of SMTP timeout parameter set.

Check if connection time-outs after the mentioned time then that's fine.

But you feel that the timeout value is low then you may want to increase it.

What is your AR Email Engine version ? Is it on latest patch ?because there
were some defects related to SMTP  timeouts.

Check the below URL

https://communities.bmc.com/message/244679#244679

Hope this helps.

Thanks.

Regards
Munesh




On Thu, Nov 14, 2013 at 10:13 AM, Sucharita SINGHAL <
sucharita.sing...@st.com> wrote:

> **
>
> Hello Munesh,
>
>
>
>
>
> My server gave the following result on doing telnet to smtp server.
>
>
>
> Could you please let me know how will I get to know if this is sustained
> connection or not?
>
>
>
> pkgweb|pkgov >telnet 10.199.8.22 25
>
> Trying...
>
> Connected to 10.199.8.22.
>
> Escape character is '^]'.
>
> 220 amgldap02.dlh.st.com STMicroelectronics
>
> HELO me
>
> 250 amgldap02
>
> QUIT
>
> 221 2.0.0 Bye
>
> Connection closed by foreign host.
>
>
>
>
>
> I also did only telnet and let the server return back and received the
> following result:
>
>
>
> pkgweb|pkgov >telnet 10.199.8.22 25
>
> Trying...
>
> Connected to 10.199.8.22.
>
> Escape character is '^]'.
>
> 220 amgldap02.dlh.st.com STMicroelectronics
>
> 421 4.4.2 amgldap02 Error: timeout exceeded
>
> Connection closed by foreign host.
>
>
>
> Please help me with the understanding of the results.
>
>
>
> Thanks
>
> Regards
>
> Sucharita
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *munesh konda
>
> *Sent:* Wednesday, November 13, 2013 5:51 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error in email logs...resulting in email loss
>
>
>
> **
>
> Hello
>
>
>
> Try to check whether you are having sustained connection with SMTP Host.
>
>
>
> *How to verify SMTP connection using telnet*
>
> <-- Telnet  25
>
> --> 220 computername.domain.com SMTP Server ready
>
> <-- HELO me
>
> --> 250 OK
>
> <-- QUIT
>
> --> 221 Closing Port / Mail queued for delivery
>
> For SMTP authentication, please refer to:
> http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx
>
>
>
> Also check whether you are passing value more than 255 characters for " To
> " field on STM:BlockedEmailMessages  form.
>
>
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
>
> Thanks.
>
>
>
> Regards
>
> Munesh
>
>
>
> On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer <
> dhananjay.deshpa...@in.fujitsu.com> wrote:
>
> **
>
> Hi Sucharita,
>
>
>
> Check the emails (to field) for any invalid addresses, if selective emails
> are not being delivered.
>
> Thank you,
>
> *Dhananjay *
>
> *From:* Sucharita SINGHAL [via ARS (Action Request System)] [mailto:
> ml-node+[hidden email]<http://user/SendEmail.jtp?type=node&node=7593588&i=0>]
>
> *Sent:* 13 November 2013 12:23
> *To:* Dhananjay Deshpande
> *Subject:* Error in email logs...resulting in email loss
>
>
>
> **
>
> Hello Team,
>
>
>
> We are errors in email Logs.
>
> Selective mails are getting blocked and not being sent to smtp server.
>
>
>
> Please find the error snapshot as below:
>
> nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
>
> at
> com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918)
>
> at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322)
>
> at
> com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:595)
>
> Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand
>
> SEVERE: Can'

Re: Error in email logs...resulting in email loss

[munesh konda]

Hello

Try to check whether you are having sustained connection with SMTP Host.

How to verify SMTP connection using telnet

<-- Telnet  25

--> 220 computername.domain.com SMTP Server ready

<-- HELO me

--> 250 OK

<-- QUIT

--> 221 Closing Port / Mail queued for delivery

For SMTP authentication, please refer to:
http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

Also check whether you are passing value more than 255 characters for " To
" field on STM:BlockedEmailMessages  form.

SEVERE: Value does not fall within the limits specified for the field  (max
length - 255) : STM:BlockedEmailMessages : To

Thanks.

Regards
Munesh

On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer <
dhananjay.deshpa...@in.fujitsu.com> wrote:

> **
>
> Hi Sucharita,
>
>
>
> Check the emails (to field) for any invalid addresses, if selective emails
> are not being delivered.
>
>  Thank you,
>
> *Dhananjay *
>
> *From:* Sucharita SINGHAL [via ARS (Action Request System)] [mailto:
> ml-node+[hidden email]]
>
> *Sent:* 13 November 2013 12:23
> *To:* Dhananjay Deshpande
> *Subject:* Error in email logs...resulting in email loss
>
>
>
> **
>
> Hello Team,
>
>
>
> We are errors in email Logs.
>
> Selective mails are getting blocked and not being sent to smtp server.
>
>
>
> Please find the error snapshot as below:
>
> nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
>
> at
> com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918)
>
> at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322)
>
> at
> com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:595)
>
> Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand
>
> SEVERE: Can't send command to SMTP host;
>
>   nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> javax.mail.MessagingException: Can't send command to SMTP host;
>
>   nested exception is:
>
> java.net.SocketException: Broken pipe (errno:32)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953)
>
> at
> com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941)
>
> at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374)
>
> at
> com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129)
>
> at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:595)
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the limits specified for the field
> (max length - 255) : STM:BlockedEmailMessages : To
>
> Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork
>
> SEVERE: Value does not fall within the

Re: Remedy 7.6.04 and Exchange 2013

[munesh konda]

You are right there were some issues with exchange 2010.i
would suggest to perform testing with exchange 2013 before you migrate.

On the other hand,it is important to check with bmc support whether they
support 7604 with exchange 2013

Thnks

Regards
Munesh
On Aug 29, 2013 2:21 AM, "Hutcheson, Heather" 
wrote:

> **
>
> Hello,
>
>  
>
> We are using Remedy 7.6.04 and plan on migrating from Exchange 2007 to
> Exchange 2013. Has anyone gone through this yet? I understand there are
> some issues with Exchange 2010 and incoming emails into Remedy so I am
> preparing for more incompatibility with 2013.
>
>  
>
> Thank you,
>
> Heather
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Re.Adding New Entry in Application List Field in ITSM Home Page

[munesh konda]

Rudra,

Login into Developer Studio and go to "Form Properties" of the concerned
form which you would like to add Apps List.

There you will find the options as "Basic/Entry Points "  with "New MODE"
and "Search MODE" , check the applicable option and provide the Application
List Display Order number.

SAVE and Login into User tool and verify the same.

Regards
Munesh




On Thu, Jul 25, 2013 at 12:16 PM, Rudra R Kamat wrote:

> Hello All,
>
> I want to add new entry in Application List panel,which is present in left
> side of Home page,
> so I can redirect to another form.
>
> Is there any configuration form available to do this ? or Whether I need
> to do customization in
> SHR:LandingConsole form ?
>
> I have tried using "RAC:Congig" form, but it adds entry in Adminstration
> Console->Custom panel.
>
> plz send me solution.
>
>
>
>
> Thanks in advance,
>
> Regards,
> Rudra
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
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Re: Minimal setup needed for DSO testing

[munesh konda]

It should work with base ARS installation but you need to apply DSO license
before you configure it and test.


Regards
Munesh


On Wed, Apr 10, 2013 at 9:21 AM, Nathan Brandt wrote:

> **
> Can DSO setup be tested with just base ARS installation or does it need
> any applications to be installed/licenses to be applied?
>
> ~ Nathan
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: CentOS 6.3 Installation Port Mapper Issue

[munesh konda]

Nathan,

Did you check the portmapper process/daemon is running on that box.

Also I am not sure whether BMC would support Remedy on CentOS as it is not
mentioned in their Comp Matrix.

But the Remedy would work on CentOS as it using the bin/lib of RHEL...

Thanks.

Regards
Munesh


On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt wrote:

> **
> I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of
> Oracle database. For now, I am using same machine to install db, midtier
> and AR Server.
>
> This is what I did
> - Created a user in OS oracle and installed oracle database using this
> user at
>   /home/oracle/app/
> - Installed ARS using root user
>
> Installation goes fine, but in the end, during system validation checks, I
> get a message
> "AR System Server unable to create (390600, 0) for TCP"
>
> User Tool gives this error when trying to connect to AR Server.
> ARERR [90] Cannot establish a network connection to the AR System server
>  RPC: Program not registered
>
> Then I did re-installation with following
> Register with Portmapper: NO
> AR System Server TCP Port Number: 8081
> AR System Server Plug-in TCP Port Number: 8082
>
> and it worked fine.
>
> Are there any issues if we we keep "Register with Portmapper: YES"?
>
> ~ Nathan
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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