Re: Crystal report limitation on fetching records?
Hi, This option is disabled on my system and there is no limit, Rozita Radfar What is your setting in Remedy User for Tools/Options/Behaviors/Limit Number of Items Returned? -- View this message in context: http://www.nabble.com/Crystal-report-limitation-on-fetching-records--tp19119182p19128438.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal report limitation on fetching records?
Hello, I use crystal report to get reports from incident. Our HPD:Helpdesk view now has 1.7 million records. but it seems that it does not filter through all records for reporting. for example I want to get count of product category on incidents in one month time. if I put the time for two days it shows the count of category A 1000 but if I put that two days + next 20 days it will show the count of same category 1 %-| I think it is not considering all records , does it have any limitation on counting and considering records. Regards, Rozita Radfar -- View this message in context: http://www.nabble.com/Crystal-report-limitation-on-fetching-records--tp19119182p19119182.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal report limitation on fetching records?
Hello, This does not apply on Crystal report. It just applies on Remedy. the same issue is there. Regards, Rozita Radfar roseta wrote: Hello, I use crystal report to get reports from incident. Our HPD:Helpdesk view now has 1.7 million records. but it seems that it does not filter through all records for reporting. for example I want to get count of product category on incidents in one month time. if I put the time for two days it shows the count of category A 1000 but if I put that two days + next 20 days it will show the count of same category 1 %-| I think it is not considering all records , does it have any limitation on counting and considering records. Regards, Rozita Radfar -- View this message in context: http://www.nabble.com/Crystal-report-limitation-on-fetching-records--tp19119182p19120829.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
using Web base (Mid tier ) or client
Hi, We are using Remedy 7.0 with 500 Registered users.All of them already have client installed. Even some of them use VPN to connect to Remedy at office. I want to know did any one had any bad experience for having users to use web remedy instead of installing client. I have been told that by experience , it is better to use client not to use web base. Regards, Roseta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Administrator application time out
Hello, I am getting time out and server too busy error just when I want to log into administrator application with admin user. But user can log into client applicatin and user Remedy. What can cause this? is there any way to monitor the admin objects that are running now that I can not log into system. Any clue is appriciated. Regards, Roseta. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy user can not see menu
Hello, There is a laptop which has Remedy Client installed and it was used. But since last week when any one uses the Remedy client and logs in we see this error and on left panel there is no menu display. Error Generating application List field content (ARERR 1900) Please let me know if you have any clue on this issue. Regards, Rozita Radfar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error on a laptop
We are using Remedy version 7.0 and also client is 7.0 and with server we have installed patch 03 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Error on a laptop
Hello, There is one laptop on network which has Remedy installed. but with any user log in name we log into this system We see this error: Error Generating application list field content 1900. Then we can not see the menu items on left panel. Can you advise on this issue. Thanks Roseta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
test
ignore please ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
grant some administration permissions
Hello, I want to give some user , Some of administrator permissions. some part of administration right to users but it is not possible and we have to either give the whole or we can not limit him to just some of them. For example we need to give permission to a user just to add or edit product categories. or another user just to edit support groups and add created users to a support group. I could not implement this on Remedy 7.0.0. Is there any way to do that? Regards, Roseta -- View this message in context: http://www.nabble.com/grant-some-administration-permissions-tf4592538.html#a13110603 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Disable a filter
hello, I have created a filter which caused lots of notification emails to be created and this caused the system to hang. now I want to disable it. Can I do that from backend? Regards, -- View this message in context: http://www.nabble.com/Disable-a-filter-tf4465837.html#a12733418 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Missing Attachment
Hello, We are using AR System version 7.0. and now it happens that on some inicdents there is a file attached. After a while when I open the incident the attachment is not there. the inbound counter shows one. but there is nothing seen on attached. how can I trace what has happend to this attachement. Is there any way to prevent such a cases. like what if we put the lock of attachment to true? is that possible? Regards, Roseta -- View this message in context: http://www.nabble.com/Missing-Attachment-tf4446754.html#a12687672 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Tenancy mode
Hello, I wanted to know if I change the tenancy mode form single to Multi what are the effects. in document it says: single tenancy mode is required if you need unknown users to access the ITSM Requester console. but who are unknown users. I thought unknown users are whom do not have licence . but these users can login and see the request console if multi tenancy is selected. who are the unknown users exactly??? Regards, Roseta -- View this message in context: http://www.nabble.com/Tenancy-mode-tf3968428.html#a11264334 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email template problem
Hello, but some thing like that did not happen. you see attaching a template to mail box configuration does not make the email to have the template. attaching the template to notification also does not make the email to have the template. But if in email message form I create a new email and add the template manually in advance function the email will contain the template. Thanks Roseta -- View this message in context: http://www.nabble.com/Email-template-problem-tf3907008.html#a11093903 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Email template problem
Hello, I have defined a mailbox. I also have defined an email template with a name and an html page to be shown. and in mailbox configuration form/ Advanced configuration/Default template I have specified the template name from the list. (this is the only mailbox I have defined) I defined a filter to notify a user and it is suppose to use the default mailbox with default configuration which consist of default template. but when the email is sent the template is not there. It is a white and blank email. I also tried to use the template name in Filter notify section on template header. but it also there was also no use. Would you please let me know if I am in wrong way or not. Thanks in advance. -- View this message in context: http://www.nabble.com/Email-template-problem-tf3907008.html#a11077094 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Time zone question
Hello, There is a part in Remedy document as below: http://www.nabble.com/file/p11046108/timezone.jpeg So at it is said if the server is on a time zone but I change the server time zone with this setting. so when the user logs an incident he should see the time stamp as it is specified in this setting page. Am I correct or some thing else here? Regards, Roseta -- View this message in context: http://www.nabble.com/Time-zone-question-tf3896440.html#a11046108 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Time zone question
Hello, I have a question about time zone. We have a server which is in one country with a time zone. I want the clients which are in another country when they log an incident the creation date is at their local time. I used time zone form but there is no use. After setting the server time zone option to yes. Do I have to do anything else? Thanks roseta. -- View this message in context: http://www.nabble.com/Time-zone-question-tf3877966.html#a10988821 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: API Logging
Hello, what I want to do is get the user name and password via a form. then user will see the list of programs and when he clicks on the name of application I will pass the user name and password via calling their logging API. for Remedy I used the script in Java. I am testing it to have the Home page of Remedy. I used logging type either 1 or 2 but both had same result. I am now testing it on windows but my aim is to have it on web. I am just using this script and test it with command prompt to run it and I had this problem. some one mailed me and told me that this is what happens in Version 7.0 and you could do it without any problem in version 6.0. I am using version 7.0. I am loading home page and it is closed after 1 minute. thanks for your help. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of roseta Sent: Sunday, June 03, 2007 1:30 AM To: arslist@ARSLIST.ORG Subject: Re: Get Rid of the Splash Screen on User Tool Hello, I have simillar question to you . I want to have one logging page for several application and I used the code. but the problem is that after one minute the form is closed and session is closed. Is there any timeout for this API? why this happens? Can you give me a hint on this? Thanks in advance. -- View this message in context: http://www.nabble.com/Get-Rid-of-the-Splash-Screen-on-User-Tool-tf219261 7.html#a10933868 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Get-Rid-of-the-Splash-Screen-on-User-Tool-tf2192617.html#a10969437 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Get Rid of the Splash Screen on User Tool
Hello, I have simillar question to you . I want to have one logging page for several application and I used the code. but the problem is that after one minute the form is closed and session is closed. Is there any timeout for this API? why this happens? Can you give me a hint on this? Thanks in advance. -- View this message in context: http://www.nabble.com/Get-Rid-of-the-Splash-Screen-on-User-Tool-tf2192617.html#a10933868 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
COM Automation
Hello, I have simillar question to you . I want to have one logging page for several application and I used the code. but the problem is that after one minute the form is closed and session is closed. Is there any timeout for this API? why this happens? Can you give me a hint on this? Thanks in advance. -- View this message in context: http://www.nabble.com/COM-Automation-tf2765015.html#a10933888 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
attachment problem within incidents
Hello, I have a problem with some incidents that have attachment. The problem is that if we log an incident with an attachement. after a while if some one referes to that incident .he/she does not see any attachment with incident. Just the variable above attachment list named outbound is equel to one but the attachement can not be seen. How can I trace to see why this happens to some incidents? thanks in advance. Roseta. -- View this message in context: http://www.nabble.com/attachment-problem-within-incidents-tf3524750.html#a9833667 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
