Tomcat issue

[teresa S Fannin]

To all the great minds out there,
We are using Business Objects  4.1 which we understand does not work with IIS 
so we are trying to use Apache Tomcat version 7  to set up https:
Http works fine but  can't get https to work.   We added redirection to 8443 in 
the server.xml file but that still does not work we can't display the web  
page.   We do have the mid-tier 8.1.02 installed on the BO server as well.  
This server is windows 8.
Any insights would be greatly appreciated.
Teresa
210 918 8061


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Half the screen is missing.

[teresa S Fannin]

Has anyone else experienced this?   In 8.1.0 when some of our uses login to 
ITSM and they go to create an Incident  and the display has everything in it
Except the Tabs are not displaying at all.   They can still create a ticket if 
they use the quick links to create their Operational Cats and Product Cats.
The process bar is still there but the tabs that go under that are missing.   
We have tried to recreate the people record and that has worked for some but we 
still have others that it is not working for.  We just went live this last 
weekend.
Thanks,
Teresa

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Re: web services in 8.1

[teresa S Fannin]

Yes, I did and the web services work if no error is encountered  For example 
one web service  searches for people record to exist and if does it returns
The PPL of the user.  If the user does not exist then it returns the error 
http/1.1.500 Internal Server Error Content ="text/html"
and not the 302 error.
Thanks,
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Saturday, April 04, 2015 10:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: web services in 8.1

**
Did you change the server names?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin
Sent: Saturday, April 04, 2015 4:23 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: web services in 8.1

**
All,
I had 4 web services that I had created in a 7.1 system and these web services 
would return codes like
Error 302 and Error 90 and Error 1071034  for example.
I moved these (export and import ) from my 7.1 system to a 8.1 system.   But 
now I don't get the returns codes all I get
for an error is  http/1.1.500 Internal Server Error Content ="text/html"
Otherwise the web services work fine when no errors are detected.
Anyone have any ideas.
Thank,
Teresa

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4800 / Virus Database: 4257/9334 - Release Date: 03/18/15
Internal Virus Database is out of date.
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web services in 8.1

[teresa S Fannin]

All,
I had 4 web services that I had created in a 7.1 system and these web services 
would return codes like
Error 302 and Error 90 and Error 1071034  for example.
I moved these (export and import ) from my 7.1 system to a 8.1 system.   But 
now I don't get the returns codes all I get
for an error is  http/1.1.500 Internal Server Error Content ="text/html"
Otherwise the web services work fine when no errors are detected.
Anyone have any ideas.
Thank,
Teresa

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Re: Current Host ID for Licenses

[teresa S Fannin]

Serouche,
In windows the host id is the MAC address and you see the hexadecimal string in 
license console not the decimal.
Forgot to mention I was on Windows 2008.
Thanks,
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour
Sent: Wednesday, January 14, 2015 1:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Current Host ID for Licenses

**
Where did you read the hosted is the Mac address?
Type "hostid" on linux or sparc you will see a hexadecimal string
You need to convert this into decimal and you'll get the hostid you see in the 
license console.
Your clone must a perfect clone using the hostid.
I would say this is not good but not a problem you need to change the hostid 
which is stored in a file under / somewhere. Google for it and you'll find the 
answer ;-)




From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of teresa S Fannin
Sent: Tuesday, January 13, 2015 11:58 PM
To: arslist@arslist.org<mailto:arslist@arslist.org>
Subject: Current Host ID for Licenses

**
All,
When I go to add a license on a 8.1 patch 2 system I see the Current Host ID in 
the ADD or Remove Licenses window.
Where does the ID come from or where is it stored in the DB?  I know it 
should be the MAC address of the server.
Here is my problem I have a dev system and production system( both virtual 
servers) and when
I go to the ADD or Remove Licenses window on both servers they show the same 
Current Host ID.Yes Production
was a clone of dev but the Current Host ID is not the MAC Address of either 
server.  Where did this Host ID come from and can I change it in the database?
Thanks,
Teresa Fannin


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Re: Current Host ID for Licenses

[teresa S Fannin]

I am using Windows 2008.
Thanks,
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, January 13, 2015 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Current Host ID for Licenses

**
It is not in the database

In the AR System Administration Console the Host ID is read/generated/found 
(however you want to say it) by the AR system server process using calls to the 
OS

What Operating System are you using?

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin
Sent: Tuesday, January 13, 2015 4:58 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Current Host ID for Licenses

**
All,
When I go to add a license on a 8.1 patch 2 system I see the Current Host ID in 
the ADD or Remove Licenses window.
Where does the ID come from or where is it stored in the DB?  I know it 
should be the MAC address of the server.
Here is my problem I have a dev system and production system( both virtual 
servers) and when
I go to the ADD or Remove Licenses window on both servers they show the same 
Current Host ID.Yes Production
was a clone of dev but the Current Host ID is not the MAC Address of either 
server.  Where did this Host ID come from and can I change it in the database?
Thanks,
Teresa Fannin




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Current Host ID for Licenses

[teresa S Fannin]

All,
When I go to add a license on a 8.1 patch 2 system I see the Current Host ID in 
the ADD or Remove Licenses window.
Where does the ID come from or where is it stored in the DB?  I know it 
should be the MAC address of the server.
Here is my problem I have a dev system and production system( both virtual 
servers) and when
I go to the ADD or Remove Licenses window on both servers they show the same 
Current Host ID.Yes Production
was a clone of dev but the Current Host ID is not the MAC Address of either 
server.  Where did this Host ID come from and can I change it in the database?
Thanks,
Teresa Fannin



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Re: Tomcat with IIS

[teresa S Fannin]

B.
Sorry I don't have answer but I am interested in the answers you get.  I have a 
similar situation on an 8.1 newly installed system.  But my difference is I can 
get 8080 to work but I need to
Use https and my redirector port is not working.  Be happy to share my 
server.xml file with you  if you need it.
Thanks,
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 07, 2014 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat with IIS

**
Is Tomcat actually listening on port 8080?   If Tomcat is listening on that 
port just  http://localhost:8080  should bring up a Tomcat "home" page

Check the Tomcat  server.xml  to see what Tomcat is configured for.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, August 07, 2014 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Tomcat with IIS

**
Hi all -

I have a dumb problem.  I can't get Tomcat to work with IIS on Windows Server 
2008 R2.  This is with a completely vanilla install of Remedy ARS 8.1 using SQL 
server.

The install went fine, there was no problem I could see.

I've uninstalled and re-installed the mid-tier several times.  I've checked all 
of the connectors I could find on the tomcat side and the virtual directory 
stuff on the IIS side.  The jakarta virtual directory exists, and all of the 
registry settings and file configurations look right.

IIS responds to normal requests - but any request to the virtual directory just 
doesn't work.

The default URL to configure the MT is this:

http://localhost:8080/arsys/shared/config/config.jsp

Localhost resolves correctly to the local machine - for kicks I have tried the 
actual machine name too, with the same results.

I feel like I am missing something really obvious here...but I haven't worked 
with Windows/IIS in ages.

I know this is vague...but... thoughts?

B.



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Another Tomcat issue

[teresa S Fannin]

All,
I am on a 7.1 ar system and Mid-tier is 7.1 as well.  Windows 2003. Tomcat 
version 5.5.34.  I can start tomcat with Local System as the service account.
I can't start tomcat with service account name.This use to work but we had 
to change the Domain name of the service account and now I have the problem of 
not being able to start tomcat.I attempts to start but then I get the error 
that Windows could not start tomcat on local computer.
The configuration for tomcat has the correct domain/service account name.
Also in the ar.cfg file for the Db User:   I had to set the new domain name.
The Windows SA are telling that something in tomcat or the Mid tier must have a 
reference to the old Domain name.


Thanks,
Teresa


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SLAs

[teresa S Fannin]

All,
We are on version 7.1  ( going to 8.1 soon).   The SLA  Service Target Status  
colors don't' update except for once a day.   I did recently  have to add  a 
24x7 available time entity to all my SLAs and OLAs  as a work around for a time 
issue with the date 1/1/1970.
Since the workaround all the times show up correctly, but now the Service 
Target Status indicator status is gray until the next day and then it will be 
fine.Also the Fields Next Target Date is blank and  the SLM Status is equal 
to No Service Target Assigned.   I thought the target status use to update 
every 5 minutes.  After Midnight the ones for today will be corrected.   
Anybody seen this behavior?

Thanks,
Teresa Fannin

Accenture Federal Sevices
BMC ITSM Remedy Lead
San Antonio, TX
Office: 210-918-8061
Cell: 941-416-2456
NEW email: teresa.s.fan...@accenturefederal.com


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Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

[teresa S Fannin]

7.1 is when the license file went away.
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, April 17, 2014 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

**
You didn't say what version ARS server you are running.   As of 7 (I think it 
was) all license keys are in the database and the arsystem.lic file is not used.

If you can get into the server (with either Mid-Tier or the User tool) open the 
AR System Administration Console and go to System -> General -> Add/Remove 
Licenses

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ochavillo, Rafael John
Sent: Wednesday, April 16, 2014 4:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

**
Fred,

Thanks for this feedback. I see that the license for Distributed Server is on 
the license file (arsystem.lic) however I'm not sure what's the use of the 
parameter "SERVERGROUP". Could you please help me understand what that is?


Regards,
Jojo Ochavillo
Texas Instruments Philippines Inc.
IT - Application Center of Excellence (ACE)
Support Tools Strategy & Engineering Team
Office: (214) 567-0647
Email:  r-ochavi...@ti.com


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 15, 2014 9:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

**
Both of these are from the Distributed Server ("ARDS" in the error code) .  
First thing I would check is your licensing to make sure you have the AR 
Distributed Server listed.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ochavillo, Rafael John
Sent: Monday, April 14, 2014 10:19 PM
To: arslist@ARSLIST.ORG
Subject: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

**
Hi List,

Has anyone here encountered these errors in Remedy when trying to start the 
application up? I'm doing a test by trying to start Remedy on a server. All the 
files were copied from production box and I have configured important files 
(e.g. ar.cong, armonitor.conf, arsystem.lic, etc) to point it to a test DB and 
using test licenses from BMC. However, when I try to fire it up, I get below 
errors.

I would highly appreciate your help on this. Thank you very much.


1.AR System Server is not currently available -- will retry connection 
(ARDSNOTE 3004)

2.AR System Distributed Server terminated -- fatal error encountered 
(ARDSNOTE 3001)

Regards,
Jojo Ochavillo
Texas Instruments
Remedy Support Team


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Re: Server ID changed?

[teresa S Fannin]

Dave,
We just had this problem.  It has to do with the binding order of the NICs.
We had to turn off a NIC and then restart Remedy so the correct mac address 
would be used.  And then turn on the other NICs after that.We have had 
several restarts since then and the binding order seems to be correct now.  
Have to determine which NIC has the correct Mac address for your licenses.
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: Monday, March 31, 2014 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server ID changed?

**
H, surely there should be at least a value displayed in the AR System 
Server ID?  Being blank implies something more than just a NIC change - some 
other hardware issue?

On 31 March 2014 14:17, Dave Barber 
mailto:daddy.bar...@gmail.com>> wrote:
I thought it was something like that; I know we've had some changes on 
secondary NICs on some of our boxes, but this is legacy kit that I wouldn't 
think has changed.
Sure that we have some people around who support the hardware, will ask them.  
Ta!

On 31 March 2014 14:04, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**

Server ID is based on the MAC address of the primary NIC.  Any chance that 
changed?

Rick
On Mar 31, 2014 5:48 AM, "Dave Barber" 
mailto:daddy.bar...@gmail.com>> wrote:
**
We've got an old 6.3 server running on Solaris; after a restart this morning 
due to database issues, it is now coming back as unlicensed.
The license keys are valid, but it appears as though the server has "forgotten" 
its server ID.  In the licenses section of the admin tool, the AR System Server 
ID is blank.
I've never experienced such an issue, any suggestions how to set it back to its 
prior (correct) value?

Ta

Dave Barber
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Re: upgrade 7.1 to 8.1 with ITSM

[teresa S Fannin]

List,
I am in the process of going from 7.1 to 8.1.   But in my case going from:
Windows 2003 to windows 2008
SQL Server 2005 to 2012 and 64 bit.
My high level plan is  to install 8.1 on the windows 2008 server  and then  
apply all my  changes ( not major changes)  and use migrator to bring over all 
the data.
Or should I upgrading to 7.6.04  or  8.1  in my old windows 2003 system then 
migrate everything into the newly installed 8.1 windows 2008 system?
Thanks for your suggestions?
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Sunday, March 02, 2014 4:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: upgrade 7.1 to 8.1 with ITSM

**
Thanks Carl and Kiran for providing information. Really helpful l information.
So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have 
to work on creation/fixing of overlays for th e existing customization before 
upgrading other applications.
Thanks,
Sandeep Pandey

On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson 
mailto:carlbwil...@gmail.com>> wrote:
**
Hi,
There is some very good information available here:

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep 
Pandey
Sent: 02 March 2014 06:45

To: arslist@ARSLIST.ORG
Subject: upgrade 7.1 to 8.1 with ITSM

**
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and 
ITSM. I was going through documents but came to one doubt.
We have few customization over Help Desk and CMDB in 7.1, so we have to have 
choose the upgrade stage called upgrade arsystem server without overlay present.
So can we directly jump from 7.1 to 8.1 installer for upgrade in without 
overlays present scenario or we have to first upgrade in 7.6.04 and then only 
we can go for 8.1?
Thanks & Regards,
Sandeep Pandey
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SQL Server2012

[teresa S Fannin]

List,
Anybody have any words of wisdom from there experience of  installing SQL 
Server 64 bit on a Windows 2008 server that will be used by ITSM 8.1.
Both will be fresh installs no upgrading.

Thanks,
Teresa




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Re: Taxis from the Airport

[teresa S Fannin]

But the taxi route beats paying $26 a day to park you rental at the Hotel.   
$26 was last year's rate.
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 23, 2013 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Taxis from the Airport

**

Should be taxis there at that hour.  I was kind of disappointed that SJC 
doesn't have free shuttles to the local hotels like other airports have.  
Probably some deal with the taxi and transit people to ensure people pay to get 
in and out.

Rick
On Sep 23, 2013 10:32 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
mailto:lisa.kemes@dla.mil>> wrote:
**
Are there usually taxis stationed at the airport for on-demand service, or 
should I pre-arrange one?  Getting in rather late on Monday (9:00pm) and would 
like to take a taxi to the hotel.

Thanks!

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com


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7.1 to 8.1

[teresa S Fannin]

All,
Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your 
experience?   My plan is to start with a fresh install of 8.1 in a staging area 
and then bring over my customization (nothing to drastic here) and bring over 
all the data, foundation and Incidents and Changes and Problems.All serves 
will be virtual including the SQL Server 2005 DB.

See you at WWRUG 2013.
Thanks,
Teresa Fannin
210-918-8061



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Re: Attachments Vanishing

[teresa S Fannin]

Were the tasks saved before the Attachment was added?   If not the attachment 
never really got attached.
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
Sent: Monday, July 22, 2013 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

**
Hi Christie,

Is it attachments that are vanishing from the system or Task records associated 
with Change Requests?

If it is actual Task records disappearinghave you done an upgrade or 
anything recently? Were any Task records imported or migrated?

Regards,
Ryan.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Monday, July 22, 2013 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Attachments Vanishing

**
Has anyone had this with 7.6.4?  We are getting reports of a ton of Change 
tasks "vanishing" from the system.  I asked my DBA to turn on logging for the B 
tables but I am not seeing anything.  We are using the Classic view of ITSM 
7.6.4.

Thanks

ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 - 64 Bit
MS SQ 2005
IIS/Tomcat
MidTier 7.6.4 SP 4

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Re: 7.6.04 Upgrade to 8.1

[teresa S Fannin]

There was that discussion at last year's rug where they pointed production to 
their failover area.   Did the upgrade in production while everyone worked from 
the failover area and then switched back when the upgrade was complete.More 
steps than this but you get the idea.
Teresa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
Sent: Tuesday, July 16, 2013 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Upgrade to 8.1

The only zero down time upgrade I am aware of is to not upgrade.

Tim


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Shurmur
Sent: Tuesday, July 16, 2013 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Upgrade to 8.1

** 
Well, that is a bummer. But it's a cool idea if it ever comes fruition. 

Thank you all for you help.

Tom


From: Rick Cook 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, July 16, 2013 11:30 AM
Subject: Re: 7.6.04 Upgrade to 8.1


** 
Well, either there is a huge conspiracy that involved wholesale changes to 
documents I read, or my memory is playing tricks on me.
I'm going with the conspiracy.  Nah, just kidding.  Must have been something I 
inferred from the overlay enhancements in 8.1.  Darn. 
Rick
On Jul 16, 2013 6:38 AM, "Longwing, Lj"  wrote:


** 
can you point me to the URL that discusses 'zero downtime upgrades'?  I 
know that 8.1 wasn't released at last years rug, it was just 8.0, but I know 
that after the RUG David posted an idea 
(https://communities.bmc.com/ideas/1421) that is in a status of 'Under 
Consideration'when they are available, it's changed to 'Delivered'so 
all of the facts that I have currently available tell me that the demo we 
received last year isn't in a current code line...but if you could point me to 
docs to the contraryI would love to see them.


On Tue, Jul 16, 2013 at 7:14 AM, Rick Cook  wrote:


** 
Might want to check the 8.1 documentation on that, LJ.  
Rick
On Jul 16, 2013 6:04 AM, "Longwing, Lj"  
wrote:


** 
Rick,
They were VERY careful to state at RUG last year that 
the code demonstrated was NOT in ANY code line available to the publicso 
no, it's NOT in 8.1, it is under consideration for a future release, but not in 
any currently available to the public release.


On Mon, Jul 15, 2013 at 8:32 PM, Rick Cook 
 wrote:


** 
No, Tauf, they have the code in 8.1.  But I 
don't think you can make that work unless you are upgrading FROM 8.1, not TO 
it. 

Rick
On Jul 15, 2013 7:29 PM, "Tauf Chowdhury" 
 wrote:


** 
Tom, 
If you're talking about the No Downtime 
session presented by BMC, it's not something that exists yet. It's something 
R&D is working on for the future. They wanted to see what kind of feedback that 
would have as sort of a litmus test. I could be wrong but that was my takeaway. 
Doug M was in that session and maybe he can go into more detail. 

Sent from my iPhone

On Jul 15, 2013, at 8:57 PM, Tom 
Shurmur  wrote:



** 
Howdy Listers,
 
We are about to embark on 
upgrading from 7.6.04 to 8.1 on a windows platform using MS-SQL. Has anyone 
used the No Downtime Upgrade method that was presented at last year’s WWRUG to 
move from 7.6.04 to 8.1? If so, was it smooth or bumpy ride?
 
We will be standing up a test 
system with 2 app VMs and a DB to test this approach.
 
I look forward to your feedback
 
Tom Shurmur
Sr Remedy Developer
Froedtert Health System
_ARSlist: "Where the Answers 
Are" and have been for 20 years_

Virtual MIcrosoft SQL DB 2005 ARS Version 7.6.04

[teresa S Fannin]

Anybody out there using a virtual server for their Database successfully?If 
so what kind of Virtual do you have and how big is your DB?

Thanks,
Teresa Fannin



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Re: Adding status reason column to overview console

[teresa S Fannin]

OK I am not on 7.6.04  but I bet this is the same.   Make sure the you use  the 
field "Status Reason Hidden"_ because Status Reason is a display only field.
Teresa
__
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Robert Gajic [robert.ga...@lmal.com.au]
Sent: Wednesday, June 12, 2013 10:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding status reason column to overview console

**
Yeah I have taken a sql log and it is being queried (and no errors)

T2067.C1,C10,C7,C100164,C179,C23009,C301626500,C100217,C100218,C100163,C3,C100161,C100150
 FROM T2067 WHERE (((T2067.C23009 = 'MAINCHANGE') AND ((T2067.C100427 = 
'SGP0391') OR (T2067.C100427 = 'SGP0017') OR 
(T2067.C100427 = 'SGP0993') OR (T2067.C100427 = 
'SGP0029') OR (T2067.C100427 = 'SGP0186') OR 
(T2067.C100427 = 'SGP0026') OR (T2067.C100427 = 
'SGP0025')) AND (T2067.C11 = 'Australian Taxation Office') AND 
((T2067.C7 = 1) OR (T2067.C7 = 2) OR (T2067.C7 = 3) OR (T2067.C7 = 4) OR 
(T2067.C7 = 5) OR (T2067.C7 = 6) OR (T2067.C7 = 7) OR (T2067.C7 = 8) OR 
(T2067.C7 = 9))) OR ((T2067.C23009 = 'MAINHELPDESK') AND 
((T2067.C100079 = 'SGP0391') OR (T2067.C100079 = 
'SGP0017') OR (T2067.C100079 = 'SGP0993') OR 
(T2067.C100079 = 'SGP0029') OR (T2067.C100079 = 
'SGP0186') OR (T2067.C100079 = 'SGP0026') OR 
(T2067.C100079 = 'SGP0025')) AND (T2067.C11 = ….

From: Robert Gajic
Sent: Thursday, 13 June 2013 10:37 AM
To: 'arslist@ARSLIST.ORG'
Subject: Adding status reason column to overview console

Hi Guys,

I have read articles in developer communities etc on how to do this but am 
still having trouble. This will be long winded but hopefully I can get some 
help on how to add status reason to overview console (incident to start with).
We are running with 7.6.03 (no patch) sql database on windows.



1.   Ensure that status reason exists on template form ( I went with Help 
Desk Status_Reason with field ID of 100150

[cid:image002.png@01CE6821.309EB540]



2.   Add if not there, a record on the ARDBC Fields form for the mapping

[cid:image003.png@01CE6821.DE495380]



3.   Added column for status reason (I added both consolidated status 
reason and status reason as I was experimenting with both and made sure 
permissions were given

4.   Killed plugin and eventually restarted arservice but nothing turns up 
under status reason.
Any thoughts would be very much appreciated!



Robert Gajic
ESMC Remedy Developer
Lockheed Martin Australia
Level 2, 53 Wentworth Avenue   Kingston ACT 2604 Australia
P.O. Box 6003   Kingston ACT 2604 Australia
E-mail: robert.ga...@lmal.com.au
[Description: uhyiuo]



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<><><>

Re: Web Service filter error

[teresa S Fannin]

I had this same error  and I had to go to armonitor  file and  set  C:\Program 
Files\Java\jre7\bin\javait had been set to jdk1.6.0_25
I at least got past the  Failed to initialize JRE and internal java module 
(ARERR 7017)  error.   But now I have a different problem  when I go to the 
WSDL and view the URL I get prompted to login in. Aren't you suppose to see  
the XML code?  I don't mean to get in the middle of your problem but wondered 
if the same happens to you  after changing armonitor file.
Teresa


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, June 11, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service filter error

**
Oh, ok, here it is.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\mbrittain>java -version
java version "1.7.0_21"
Java(TM) SE Runtime Environment (build 1.7.0_21-b11)
Java HotSpot(TM) Client VM (build 23.21-b01, mixed mode, sharing)

C:\Documents and Settings\mbrittain>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, June 11, 2013 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service filter error

**
I was looking for that command to be run on the machine generating the error

On Tue, Jun 11, 2013 at 9:21 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
1.4.2 is what's on the server and 1.7 is what's on my workstation.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, 
Lj
Sent: Tuesday, June 11, 2013 11:06 AM

To: arslist@ARSLIST.ORG
Subject: Re: Web Service filter error

**
ok...that's really weird that your java version is 1.4.2, but the other error 
is referring to the 1.7 JRE.

On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Java version "1..4.2._05"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, 
Lj
Sent: Tuesday, June 11, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service filter error

**
If you run a 'java -version', what is your output?

On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Hi All,

I was attempting to create a set field web service filter. When I attempted to 
load the WDSL I got the following error:
Failed to initialize JRE and internal java module (ARERR 7017)
Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll

Never seen this before the error guide and configuration guide were not very 
useful. Any ideas on what might be the cause and fix?

ARS 6.3 patch 20
Mid-tier 6.3 patch 20
Admin tool 6.3 patch 20
SunOS 5.9
Oracle 9.2

Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



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Re: Importing Error

[teresa S Fannin]

If you  have  something like a  Notes field  that is really big or has weird 
chars or ","  in it that might give you problems.Do you get the same 
problem with the .csv file?I too have always found the import tool to be 
very reliable.
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Friday, May 31, 2013 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Importing Error

**
A few versions back I ran into an issue where exports were missing either the 
first or last record, but that's about it.

The import tool has been reliable in my experience - with both csv and arx 
files.

On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

I never had this problem, but I wonder if the import tool is encountering some 
sort of a end of file character in between the file and stops processing after 
that, hence no error.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah 
Baytops
Sent: Friday, May 31, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Importing Error
Importance: High

Has anyone ever experienced the following problem.  I have created an .ARX file 
in which I am using the Remedy import tool to import data into a custom form.  
I have also created a .CSV of the information as well in which it tell me it 
has 19k records in the csv file.  When I import using the remedy import it 
always stops less than the amount of file on the sheet and in the .arx file.   
It also says all records were imported with no error but I now because the 
sheet has 19k rows it really hasnt imported all the files.

Does anyone have any idea what could be happening or provide any additional 
assistance.

V/R
Abdul Baytops
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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Remedy Position in San Antonio TX

[teresa S Fannin]

Arslist members,
I am  looking for a Remedy Developer that would be responsible for analysis, 
design, code, and testing of multiple components of the ITSM application  
across one or more clients. This person would be involved in maintenance, 
enhancement and/or development work of complex modules and those that interface 
with other applications.If you are the right candidate you could begin work 
sometime in June. The major portion of the work will be done in San 
Antonio, some travel will be required as needed.   Client is transitioning to 
7.6.04 or maybe 8.Send your resume to my email address.

Thanks,
Teresa Fannin

Accenture Federal Sevices
BMC ITSM Remedy Lead
San Antonio, TX
Office: 210-918-8061
NEW email: teresa.s.fan...@accenturefederal.com


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