Re: Deleted a class by accident
Hi, What you can do is you can export BMC_System along with its subclasses and then import it back to the Dev env. Following are the steps using cmdbdriver: EXPORT Export Item List: Number of export items (0): 1 Class Name Namespace (): BMC.CORE Class name (): BMC_System Metadata, Instance data (1-2) (1): 1 Export options -- class only, super classes, subclasses (1, 2, 4) (1): 4 Directory for exported data: /opt/remedy/BMC_System This will export BMC_System and all its subclasess HTH Vinit Patil Steve Iocco wrote: > > > Hi. This is a fresh install, and yest with Atrium 7.6. What I am trying > to do now is run the cmdbdriver to export it from the backup I took right > after the CMDB install, so with the Computer System class. > > Thanks. > > > > > > Date: Tue, 19 Jan 2010 20:29:51 -0700 > From: dci.rem...@gmail.com > Subject: Re: Deleted a class by accident > To: arslist@ARSLIST.ORG > > ** > > > > > > Hi Steve, > > Ok, so we’ll probably need more info. Are you upgrading or doing a fresh > install? If upgrading, from which version? Did you perform all the > necessary patches before moving to 7.6? And I’m assuming your installed > Atrium 7.6. Did you do your atrium backup before or after your deleted > Computer System? > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco > Sent: Tuesday, January 19, 2010 8:22 PM > To: arslist@ARSLIST.ORG > Subject: Re: Deleted a class by accident > > ** > Thanks for your reply. This is actually in our dev environment which will > be promoted to prod. The problem is I do have a backup but only after the > atrium install. to compound this I am unable to re-run the itsm installer > (7.6) as it seems to sit there and hang when I revert the DB back to just > the atrium. Any suggestions? The uninstaller for ITSM worked only for > change and asset, not for service desk. > If I can get ITSM uninstalled properly removing any references of it I can > then revert the DB back to the point after the Atrium install then > re-install ITSM. > Thanks > > > > > > Date: Tue, 19 Jan 2010 20:18:09 -0700 > From: dci.rem...@gmail.com > Subject: Re: Deleted a class by accident > To: arslist@ARSLIST.ORG > > ** > > Looks like you deleted BMC_ComputerSystem. Did you take a DB backup > before you made the change? Cause you could restore from that. > > I’m assuming you’re atleast on CMDB 2.1 and have done this on your dev > environment, so you could try exporting the class definition for Computer > System from your Prod environment using the cmdbdriver utility. Read up > on the utility in the CMDB Admin guide. When you launch the utility, > you’ll need to run the ‘init’ command and then ‘log’ to login. > > To export the class def use the xexpdf command, it will prompt you: > > Command: xexpdf > XEXPORT DEFINITION > Export all classes? (F): > Classes to export: >Class and its subclasses, From namespace (1,2) (1): > Namespace (): BMC.CORE > Class name (): BMC_ComputerSystem > Export all attributes with classes? (T): > Filename for exported data: ProdComputerSystem > > Then on your dev env, import the def > > Command: impdf > DEFINITION IMPORT > Import Item List: > Number of import items (0): > Import option : Create/Overwrite (1-2) (1): 2 > Filename containing import data: ProdComputerSystem > > You might might need to run the Update Asset UI after the import is done > to resync with the AST form. You data should still be there on the Base > Element hopefully. > > Hope this helps > > Edward > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco > Sent: Tuesday, January 19, 2010 7:58 PM > To: arslist@ARSLIST.ORG > Subject: Deleted a class by accident > > ** > Hi everyone. I created a new class in the atrium CMDB but decided to > delete it afterwards. Problem is I must have highlighted another class, > likely under base element and removed something else instead. Is there a > way to rebuild this class? I would need pretty step by step instructions. > All I know at this point is accessing the asset management console gives > the following error: > ARERR [303] Form does not exist on server : AST:ComputerSystem > Thanks > Steve > > > > > Windows Live Messenger makes it easier to stay in touch - learn how! > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > Spread the cheer with Messenger for mobile. Learn more. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > Answers Are"_ > _ > > > _
Re: fast way to find the object in Remedy
Hi Atif, You can use Remedy Developer Plus too. The initial setup will took sometime but after that you can easily find out Active Links, Filters, Fields etc. associated with a form. HTH Vinit ITN (Atif Akbar) wrote: > > Hi, > > I am using Remedy 7 and need to know the quickest way to find that Objects > (e.g. active links, Filters) related to Form. > > Thanks & Regards > Atif Akbar > > > > DISCLAIMER: > "This e-mail message including any of its attachments is intended solely > for the addressee(s) and may contain privileged information. If you are > not the addressee or you have received this email message in error. Please > notify the sender and delete the email destroying any hard copies of the > original e-mail message and The sender will remove your details from its > database. You are not authorized to read, copy, disseminate, distribute or > use this e-mail message or any attachment to it in any manner. > > This e-mail message does not contain financial instructions or commitments > of any kind. Any views expressed in this message are those of the > individual sender and do not necessarily reflect the views of Emirates NBD > PJSC, or any other related subsidiaries, entities or persons." > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://old.nabble.com/fast-way-to-find-the-object-in-Remedy-tp26776908p26788903.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Installing Crystal Reports Server on MidTier
Hi, You can install the Crystal Reports Server XI without installing Tomcat bundled with it. After installation you can install all the neccessary .war files which are located at "\11.5\java\applications" in your current Tomcat's webapps folder. You can easily download CRXI Administration Guide from the web. You will find all the details for how to deploy the CRXI CMS Console and Infoview Console in existing tomcat setup. But while doing this u'll face another problem. Because doing this needs some changes in Tomcat Configuration which will not be supported by Mid-Tier. So to overcome this problem you need to place all the mid-tier libraries into Business objects library folder which is \11.5\win32_X86>. This will allow you to run both CRXI and Mid-Tier in the same Tomcat instance. Regards, Vinit Pargeter, Christie :CO IS wrote: > > Hi all - I am trying to install Crystal Reports Server XI R2 on our new > MidTier 7.x box but I am running into a major issue and wanted to know > if anyone had an idea. > > The MidTier server has Window 2003, IIS 6, Tomcat 5.5.26, MidTier 7.1 p > 6, RKM 7.2 p 2 & ITSM's help files. > > The issue that I am having is when I try to install Crystal it wants to > install another version of Tomcat on the server. It puts this version > of Tomcat in the Crystal installation folder. Since I already have > Tomcat on the server I don't want 2 versions. But I can't see how to > tell it to not install Tomcat but put the web files I need, to apply the > license, in the current Tomcat folder. > > Can anyone help with this? > > Thanks > > > > > Christie Pargeter > Legacy Health System > IS - Programming > SR Technical Analyst > cparge...@lhs.org > System Office > tel: 503-415-5149 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Installing-Crystal-Reports-Server-on-MidTier-tp23599163p23610519.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Critical Error 9215
Hi Anuj, I think there may be a problem in Mid-Tier Administration Password. Please make sure that Mid-Tier Administration password is same at both Mid-Tier Configuration as well as in Server Information/Connection Settings. Hope this helps.. Anuj DUA wrote: > > Hello, > > This is very critical as users are completely blocked. > > > With Regards, > Anuj Dua > -Original Message- > From: anujd [mailto:anuj@st.com] > Sent: Monday, May 18, 2009 7:04 PM > To: 'arslist@ARSLIST.ORG' > Subject: Critical Error 9215 > > Hello, > > We have been facing error 9215 @ one of our site. > > The error has started coming after we have moved our jboss to some other > machine. We are also using load balancer > > Kindly suggest what could be the reason and how should we correct it? > > With Regards, > Anuj Dua > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Critical-Error-9215-tp23597514p23609909.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
AIE Issues
Hello Friends, We have an ARS Server installed on Solaris and we want to fetch third party data using AIE. I've already installed AIE on the same machine (Solaris) but there is no SQL Adapter for this platform. I want to know, for SQL Adapter do I need to install the AIE from the machine (ex. HRSQL) choosing the same AR Server? And how it will affect the previous installation and the instances? Thanks & Regards, Vinit - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/AIE-Issues-tp22324640p22324640.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Cannot see some fields from Active Directory
Hi Eli, Yes you are correct it might be permission issue. I cannot see that field using ldp.exe. I'll check using the AD Administrator's account. Hope that'll help me. Thanks & Regards, Vinit Eli wrote: > > Vinit, > > The attributes you see may be limited to your filter in the form > properties. Check the vendor tab in form properties and see what the > table name field says. The table name in my form properties is: > ldap://AD/DC=domain,DC=com??sub?(objectclass=user) ...i'm able to see > the field that you mentioned below. > > Also, have you tried using the LDP.exe tool in the Windows Support Tools > pack? I would suggest you log in with the Remedy service account, bind > to your directory and see if the attribute is available. Might be a > permissions issue. > > Hope that helps! > > -Eli > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of vinitPatil > Sent: Tuesday, February 24, 2009 10:21 PM > To: arslist@ARSLIST.ORG > Subject: Re: Cannot see some fields from Active Directory > > Hello, > > As per your instructions I searched Active Directory fields list and I > found that the field name is "physicalDeliveryOfficeName". > With this exact name I've created new field but still it is not showing > any value although values are present in AD. Also when I try to search > records using this field it gives me following error: > > "The LDAP operation has failed : Bad search filter (LDAPERR 87) (ARERR > 3377)" > > What's wrong here? > > Thanks & Regards, > Vinit > > > PCR Remedy wrote: >> >> Also if you know the exact name of the field in the AD you want to >> show you can create it with that name. >> >> Peter. >> >> On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza > wrote: >> >>> ** >>> Vinit, >>> >>> Right click on the Vendor form when opened from the Admin tool, and >>> the topmost option 'Fields from... ' will display the list of fields >>> when selected. >>> >>> Some of the fields you see here will be in abbreiviations such as uid > >>> for User ID OR o for Organization, etc.. So you will need to know >>> what you are looking for. >>> >>> Hope this helps.. >>> >>> Cheers >>> >>> Joe >>> >>> -- >>> *From:* vinitPatil >>> *To:* arslist@ARSLIST.ORG >>> *Sent:* Tuesday, February 24, 2009 7:50:32 AM >>> *Subject:* Cannot see some fields from Active Directory >>> >>> Hello All, >>> >>> I've integrated Remedy with AD. But it seems that Vendor form is not >>> showing all the fields from AD. >>> As I can see we have a field called Site/Location in Active Directory > >>> but Vendor form doesn't show this field. >>> Does anyone know the workaround for this? >>> >>> Thanks & Regards, >>> Vinit >>> >>> - >>> Thanks & Regards, >>> Vinit >>> >>> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >>> html___ >> >> __ >> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >> >> > > > - > Thanks & Regards, > Vinit > -- > View this message in context: > http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp221 > 80757p22196997.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp22180757p22198974.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Cannot see some fields from Active Directory
Hello, As per your instructions I searched Active Directory fields list and I found that the field name is "physicalDeliveryOfficeName". With this exact name I've created new field but still it is not showing any value although values are present in AD. Also when I try to search records using this field it gives me following error: "The LDAP operation has failed : Bad search filter (LDAPERR 87) (ARERR 3377)" What's wrong here? Thanks & Regards, Vinit PCR Remedy wrote: > > Also if you know the exact name of the field in the AD you want to show > you > can create it with that name. > > Peter. > > On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza wrote: > >> ** >> Vinit, >> >> Right click on the Vendor form when opened from the Admin tool, and the >> topmost option 'Fields from... ' will display the list of fields when >> selected. >> >> Some of the fields you see here will be in abbreiviations such as uid for >> User ID OR o for Organization, etc.. So you will need to know what you >> are >> looking for. >> >> Hope this helps.. >> >> Cheers >> >> Joe >> >> -- >> *From:* vinitPatil >> *To:* arslist@ARSLIST.ORG >> *Sent:* Tuesday, February 24, 2009 7:50:32 AM >> *Subject:* Cannot see some fields from Active Directory >> >> Hello All, >> >> I've integrated Remedy with AD. But it seems that Vendor form is not >> showing >> all the fields from AD. >> As I can see we have a field called Site/Location in Active Directory but >> Vendor form doesn't show this field. >> Does anyone know the workaround for this? >> >> Thanks & Regards, >> Vinit >> >> - >> Thanks & Regards, >> Vinit >> >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >> html___ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp22180757p22196997.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Cannot see some fields from Active Directory
Hello All, I've integrated Remedy with AD. But it seems that Vendor form is not showing all the fields from AD. As I can see we have a field called Site/Location in Active Directory but Vendor form doesn't show this field. Does anyone know the workaround for this? Thanks & Regards, Vinit - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Cannot-see-some-fields-from-Active-Directory-tp22180757p22180757.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Login ID issues
Hi Roger, All the login Id's in AD are starting from an upper case letter. I just imported those records as it is. Now as per your comments I'll have to change the first character to lower case. Thanks & Regards, Vinit Roger Justice wrote: > > Although you are using AD for authenication Remedy still validates the > user name and is case sensitive. Review the logins and determine why the > first letter was capitalized on import. You may need to?create a filter to > set all characters to lowercase on the User form. > > -Original Message- > From: vinitPatil > To: arslist@ARSLIST.ORG > Sent: Sat, 7 Feb 2009 6:18 am > Subject: Login ID issues > > > > Hello Listers, > > We've imported the people records from AD to People form and we are using > Cross Reference Blank Password for external authentication. Now here we > are > facing a problem of case-sensitivity. > CTM:People form stores login ids as e.g. "Remedy". When we use the exact > id > to log in then it works fine. But when we use it as "remedy" then it > denies > the access. All the end users follow the same practice and they are unable > to create request. > Does anyone know how to solve this problem? > > Thanks & Regards, > Vinit > > - > Thanks & Regards, > Vinit > -- > View this message in context: > http://www.nabble.com/Login-ID-issues-tp21887271p21887271.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21896109.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Login ID issues
Hello Listers, We've imported the people records from AD to People form and we are using Cross Reference Blank Password for external authentication. Now here we are facing a problem of case-sensitivity. CTM:People form stores login ids as e.g. "Remedy". When we use the exact id to log in then it works fine. But when we use it as "remedy" then it denies the access. All the end users follow the same practice and they are unable to create request. Does anyone know how to solve this problem? Thanks & Regards, Vinit - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21887271.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Regarding web service
Hi Suchitra, I am afraid but this cannot be done in remedy because currently in remedy there is no container like Arrays in Java or any other language which allows you storing multiple values. If number of values are fixed then you can create that much of fields and respective mappings. Thanks & Regards, Vinit Patil Sucharita SINGHAL wrote: > > Hello Support, > > I have a query regarding web services. > We are planning an integration between remedy and another application. > If an external application is returning multiple values and remedy has to > accept it. > Is it possible to be done through a web service and if Yes, how? > > Thanks > Regards > Sucharita > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Regarding-web-service-tp21829282p21829646.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
MidTier on Oracle Application Server
Hello List, I am trying to install Mid-tier on Oracle Application Server 10.1.2.0. But while deploying the MidTier .war file it is giving me following error. unsupported major.minor version 49.0 Does anyone know what kind of error is this? I googled this error and I followed all the steps to resolve this error. But still this error message is popping up. But when I deploy other .war files then it works fine. Please share if anyone has already came across this type of error. Thanks & Regards, Vinit - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/MidTier-on-Oracle-Application-Server-tp21826337p21826337.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Updating user profile in People form...RESOLVED
Yes Joe, You are absolutely correct. But unfortunately we don't have database access as there are other third party applications running. Thanks again for sharing information. Vinit Joe DeSouza wrote: > > Vinit, > > Actually if thats all what you wanted to do, you didn't have to delete the > records in the CTM:People form. Running a simple update at the DB level > could have achieved the same thing within a few seconds. > > UPDATE CTM_People SET Submitter = Remedy_Login_ID where Remedy_Login_ID IS > NOT NULL AND Submitter = 'AR_ESCALATOR'; > Commit; > > This would have done the same thing in a few seconds.. > > Cheers > > Joe > > > > > > From: "Decou, Candace M" > To: arslist@ARSLIST.ORG > Sent: Tuesday, January 20, 2009 2:22:30 PM > Subject: Re: Updating user profile in People form...RESOLVED > > Excellent - thanks for sharing the resolution. Now we all know. > :) > Candace > > -----Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of vinitPatil > Sent: Tuesday, January 20, 2009 1:21 AM > To: arslist@ARSLIST.ORG > Subject: Re: Updating user profile in People form...RESOLVED > > Hello All, > > Thanks for your continuous support.. > > The issue has been solved. Here are the details.. > > First I deleted all the People records from CTM:People because the value > for Submitter field for all the records was "AR_ESCALATOR". Then again I > re-imported records from AD but this time I set the "Submitter" field as > Login ID of the user. Also I set the change permissions of Organization, > Department and Site field as Submitter. So here user automatically became > submitter for the record. Now he can change Organization, Department and > Site. > > Thanks & Regards, > Vinit > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > - Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Updating-user-profile-in-People-form...-tp21525709p21577836.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Updating user profile in People form...RESOLVED
Hello All, Thanks for your continuous support.. The issue has been solved. Here are the details.. First I deleted all the People records from CTM:People because the value for Submitter field for all the records was "AR_ESCALATOR". Then again I re-imported records from AD but this time I set the "Submitter" field as Login ID of the user. Also I set the change permissions of Organization, Department and Site field as Submitter. So here user automatically became submitter for the record. Now he can change Organization, Department and Site. Thanks & Regards, Vinit vinitPatil wrote: > > Hi Candace, > > Thank you for ur reply.. > > I agree with your point that the true data for site needs to be first > entered into the form SIT:Site. > On the People form a menu is connected to Site field which just fetch all > the Sites from the SIT:Site form. But People form it self stores Site > value with corresponding user record. Site field is required as long as > the user is Office-Based Employee. There are number of fields on People > form related to Site such as Site Country, Site City, Site Street, Site > ID, Site State Province, Site Zip/Postal Code, Timezone etc. These fields > are used to display the Site Address field which is Display-Only. > Let me check with changing Submitter. I hope this will give me a hint. > > Thanks & Regards, > Vinit > > > Decou, Candace M wrote: >> >> I believe the problem is that the true data for Site needs to be first >> entered into the form SIT:Site. On the People form, there is just a >> menu for the Site field associated with the underlying data in the Site >> form. So you must have the data in the Site form first. You will >> likely need to look at the permissions on that form and set up your push >> fields to that form before you will be able to set the correct fields on >> the People form. >> >> You will likely need to have Contact Admin permissions in order to >> perform this also and I doubt that your normal users have that >> permission set. >> >> Hope this helps. >> >> :-) >> >> Candace >> >> >> >> >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz >> Sent: Sunday, January 18, 2009 3:18 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Updating user profile in People form... >> >> >> >> ** >> >> Vinit >> >> have a look for this field on the User form. I believe that if you >> modify the People form, it might try to make a modification on the User >> form. If not that, then turn on your logging and have a look. It looks >> like there is a Push happening on the People form which is causing the >> error message. Let me know >> >> >> >> thanks >> >> >> >> shafqat >> >> --- On Sun, 1/18/09, LisaD wrote: >> >> From: LisaD >> Subject: Re: Updating user profile in People form... >> To: arslist@ARSLIST.ORG >> Date: Sunday, January 18, 2009, 6:56 PM >> >> In addition to giving Change permission to Public and General >> Access, do you >> also have the field flagged as "Allow any User to Submit"? >> >> If you want to send me the active link off line, I would be >> happy to take a >> look at it as well. >> >> lisa.westerfi...@maryville.com >> >> Also, Have you logged >> >> vinitPatil wrote: >> > >> > Hello All, >> > >> > I've imported almost 4000 people records from AD to CTM:People >> form. >> The >> > Site field is Null for all the records as there is no such >> field in AD. So >> > we've decided to let users update there Site, Organization and >> Department >> > values. We've more than 70 Sites, 20 Organizations and almost >> 90 >> > departments. I've already populated this data using Data >> Management >> tool. >> > >> > What I've done is; when user clicks on "Requester Console" >> link I check >> > his site. If it is null then I ask him to update the profile. >> I've a >> > display only form by which user can update his Organization, >> Department >> > and Site. >> > >> > I am using Push field action to u
Re: Updating user profile in People form...
Hi Candace, Thank you for ur reply.. I agree with your point that the true data for site needs to be first entered into the form SIT:Site. On the People form a menu is connected to Site field which just fetch all the Sites from the SIT:Site form. But People form it self stores Site value with corresponding user record. Site field is required as long as the user is Office-Based Employee. There are number of fields on People form related to Site such as Site Country, Site City, Site Street, Site ID, Site State Province, Site Zip/Postal Code, Timezone etc. These fields are used to display the Site Address field which is Display-Only. Let me check with changing Submitter. I hope this will give me a hint. Thanks & Regards, Vinit Decou, Candace M wrote: > > I believe the problem is that the true data for Site needs to be first > entered into the form SIT:Site. On the People form, there is just a > menu for the Site field associated with the underlying data in the Site > form. So you must have the data in the Site form first. You will > likely need to look at the permissions on that form and set up your push > fields to that form before you will be able to set the correct fields on > the People form. > > You will likely need to have Contact Admin permissions in order to > perform this also and I doubt that your normal users have that > permission set. > > Hope this helps. > > :-) > > Candace > > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz > Sent: Sunday, January 18, 2009 3:18 PM > To: arslist@ARSLIST.ORG > Subject: Re: Updating user profile in People form... > > > > ** > > Vinit > > have a look for this field on the User form. I believe that if you > modify the People form, it might try to make a modification on the User > form. If not that, then turn on your logging and have a look. It looks > like there is a Push happening on the People form which is causing the > error message. Let me know > > > > thanks > > > > shafqat > > --- On Sun, 1/18/09, LisaD wrote: > > From: LisaD > Subject: Re: Updating user profile in People form... > To: arslist@ARSLIST.ORG > Date: Sunday, January 18, 2009, 6:56 PM > > In addition to giving Change permission to Public and General > Access, do you > also have the field flagged as "Allow any User to Submit"? > > If you want to send me the active link off line, I would be > happy to take a > look at it as well. > > lisa.westerfi...@maryville.com > > Also, Have you logged > > vinitPatil wrote: > > > > Hello All, > > > > I've imported almost 4000 people records from AD to CTM:People > form. > The > > Site field is Null for all the records as there is no such > field in AD. So > > we've decided to let users update there Site, Organization and > Department > > values. We've more than 70 Sites, 20 Organizations and almost > 90 > > departments. I've already populated this data using Data > Management > tool. > > > > What I've done is; when user clicks on "Requester Console" > link I check > > his site. If it is null then I ask him to update the profile. > I've a > > display only form by which user can update his Organization, > Department > > and Site. > > > > I am using Push field action to update the corresponding > record in People > > form. But when AL fires it gives a message like "ARERR [331] > You do > not > > have write access (for this entry) to field : 26001" > > > > I've given Public and General Access to this field. But still > its > giving > > me same error. > > > > Does anyone have done this before? Please help me, I don't > know where > I > > went wrong. > > > > Thanks & Regards, > > Vinit > > > > > - > Lisa D > -- > View this message in context: > > http://www.nabble.com/Updating-user-profile-in-People-form...-tp21525709 > p21531418.html > Sent from the ARS (Action Request System) mailing list archive > at Nabble.com. > > > > __
