Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hi Frederick,
Of course, it was LD_PRELOAD environment. After setting it to null,
everything went smooth.
Sorry for the late reply, I have been trying to save the world for the
past week..
Best Regards,
Koray
On Apr 22, 4:37 pm, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
You mind telling the list which environment variable it was. Info like that
can help the next person.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray
Sent: Wednesday, April 21, 2010 4:59 PM
To: arsl...@arslist.org
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 75
Hi Conny,
I did try removing the pre-set environment variables through my script
one by one and it eventually I found the bad one and it worked.
Thank you all for your efforts, the issue has been resolved!
Best Regards,
Koray
On Apr 21, 8:56 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
to isolate the problem I would suggest the following.
1. . ar_install_dir/bin/arsystem don't forget the dot in front, so
you will have all the env-vars set by arsystem in your actual unix-shell
2. try to start your script. It should abort with core dump
3. unset ENV-VAR
4. try to start your script
5. unset NEXT-ENV-VAR
6. try to start your script
...
...
...
...
you should be able to find the env-var which is causing trouble and perhaps
this leads you to a solution.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 15:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Update: FreeAREntryListFieldList causes this error, included with arfree.h
file..
On Apr 21, 4:09 pm, koray ko...@alkankoray.net wrote:
By the way, is there any way I can view the coredump file generated?
On Apr 21, 3:47 pm, koray wrote:
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Hello again,
Can anyone send me the output of env command related to Remedy or
APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort -
core dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to
the environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
You mind telling the list which environment variable it was. Info like that
can help the next person.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray
Sent: Wednesday, April 21, 2010 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hi Conny,
I did try removing the pre-set environment variables through my script
one by one and it eventually I found the bad one and it worked.
Thank you all for your efforts, the issue has been resolved!
Best Regards,
Koray
On Apr 21, 8:56 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
to isolate the problem I would suggest the following.
1. . ar_install_dir/bin/arsystem don't forget the dot in front, so you
will have all the env-vars set by arsystem in your actual unix-shell
2. try to start your script. It should abort with core dump
3. unset ENV-VAR
4. try to start your script
5. unset NEXT-ENV-VAR
6. try to start your script
...
...
...
...
you should be able to find the env-var which is causing trouble and perhaps
this leads you to a solution.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 15:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Update: FreeAREntryListFieldList causes this error, included with arfree.h
file..
On Apr 21, 4:09 pm, koray ko...@alkankoray.net wrote:
By the way, is there any way I can view the coredump file generated?
On Apr 21, 3:47 pm, koray wrote:
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Hello again,
Can anyone send me the output of env command related to Remedy or
APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort -
core dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to
the environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
___
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
@Juan Ingles: The C script exits with 0 in any case. Trying above arsystem env mypath/script results with Abort - core dumped However the script isn't directly called in order to set the environment variables. mypath/script consists of #!/usr/bin/sh LD_LIBRARY_PATH=paths export LD_LIBRARY_PATH /mypath/the_c_script_itself $@ @Conny: you are right, I doubt that this is really related to the environment variables.. But i am not sure how to overcome this.. Best Regards, Koray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello again, Can anyone send me the output of env command related to Remedy or APIs? Best Regards, Koray On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote: @Juan Ingles: The C script exits with 0 in any case. Trying above arsystem env mypath/script results with Abort - core dumped However the script isn't directly called in order to set the environment variables. mypath/script consists of #!/usr/bin/sh LD_LIBRARY_PATH=paths export LD_LIBRARY_PATH /mypath/the_c_script_itself $@ @Conny: you are right, I doubt that this is really related to the environment variables.. But i am not sure how to overcome this.. Best Regards, Koray ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are -- You received this message because you are subscribed to the Google Groups Remedy ARS group. To post to this group, send email to arsl...@googlegroups.com. To unsubscribe from this group, send email to arslist+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/arslist?hl=en. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello again,
Can anyone send me the output of env command related to Remedy or APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort - core
dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to the
environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
attend wwrug10www.wwrug.comARSlist: Where the Answers Are
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello again,
Can anyone send me the output of env command related to Remedy or APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort - core
dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to the
environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
By the way, is there any way I can view the coredump file generated?
On Apr 21, 3:47 pm, koray ko...@alkankoray.net wrote:
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Hello again,
Can anyone send me the output of env command related to Remedy or APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort - core
dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to the
environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
attend wwrug10www.wwrug.comARSlist:Where the Answers Are
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Update: FreeAREntryListFieldList causes this error, included with
arfree.h file..
On Apr 21, 4:09 pm, koray ko...@alkankoray.net wrote:
By the way, is there any way I can view the coredump file generated?
On Apr 21, 3:47 pm, koray ko...@alkankoray.net wrote:
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Hello again,
Can anyone send me the output of env command related to Remedy or APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort - core
dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to the
environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
attend wwrug10www.wwrug.comARSlist:Where the Answers Are
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AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Koray,
to isolate the problem I would suggest the following.
1. . ar_install_dir/bin/arsystem don't forget the dot in front, so you
will have all the env-vars set by arsystem in your actual unix-shell
2. try to start your script. It should abort with core dump
3. unset ENV-VAR
4. try to start your script
5. unset NEXT-ENV-VAR
6. try to start your script
...
...
...
...
you should be able to find the env-var which is causing trouble and perhaps
this leads you to a solution.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 15:57
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Update: FreeAREntryListFieldList causes this error, included with arfree.h
file..
On Apr 21, 4:09 pm, koray ko...@alkankoray.net wrote:
By the way, is there any way I can view the coredump file generated?
On Apr 21, 3:47 pm, koray ko...@alkankoray.net wrote:
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Hello again,
Can anyone send me the output of env command related to Remedy or APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort -
core dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to
the environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
__ _ UNSUBSCRIBE or access ARSlist Archives
atwww.arslist.org attend wwrug10www.wwrug.comARSlist:Where the
Answers Are
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hi Conny,
I did try removing the pre-set environment variables through my script
one by one and it eventually I found the bad one and it worked.
Thank you all for your efforts, the issue has been resolved!
Best Regards,
Koray
On Apr 21, 8:56 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
to isolate the problem I would suggest the following.
1. . ar_install_dir/bin/arsystem don't forget the dot in front, so you
will have all the env-vars set by arsystem in your actual unix-shell
2. try to start your script. It should abort with core dump
3. unset ENV-VAR
4. try to start your script
5. unset NEXT-ENV-VAR
6. try to start your script
...
...
...
...
you should be able to find the env-var which is causing trouble and perhaps
this leads you to a solution.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 15:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Update: FreeAREntryListFieldList causes this error, included with arfree.h
file..
On Apr 21, 4:09 pm, koray ko...@alkankoray.net wrote:
By the way, is there any way I can view the coredump file generated?
On Apr 21, 3:47 pm, koray ko...@alkankoray.net wrote:
A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)
I am totally lost.
On Apr 21, 3:05 pm, Conny Martin conny.mar...@t-systems.com wrote:
following env-vars are set by arsystem
LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Hello again,
Can anyone send me the output of env command related to Remedy or
APIs?
Best Regards,
Koray
On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote:
@Juan Ingles: The C script exits with 0 in any case.
Trying above arsystem env mypath/script results with Abort -
core dumped
However the script isn't directly called in order to set the
environment variables. mypath/script consists of
#!/usr/bin/sh
LD_LIBRARY_PATH=paths
export LD_LIBRARY_PATH
/mypath/the_c_script_itself $@
@Conny: you are right, I doubt that this is really related to
the environment variables.. But i am not sure how to overcome this..
Best Regards,
Koray
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it can't be the syntax. On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote: Is the problem with the syntax or with what /mypath/script is doing? On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote: Hello together, I have upgraded my ARS servers from 6.3 to 7.5 and facing with some major problems since then. The previous syntax to run an external process via an Active Link was $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2 and it worked perfect. But since the 7.5 upgrade I have been receiving errors: ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Process: /mypath/script -p1 parameter1 -p2 parameter2 ACTL Error while performing active link action Do you have any idea? What am I doing wrong here? I even tried double-quoting the parameters but nothing seems to work. Also removing : character from active link results with no error but returns null. Thanks in advance! Koray ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are -- You received this message because you are subscribed to the Google Groups Remedy ARS group. To post to this group, send email to arsl...@googlegroups.com. To unsubscribe from this group, send email to arslist+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/arslist?hl=en. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
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AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Koray,
when you restart arserverd in your shell and then execute the AL with run
process you will perhaps see some helpful error-messages.
I think it's something related to the environment (ENV-Vars like
LD_LIBRARY_PATH or something like that).
To execute your script with the same env. as arserverd do the following.
/ar_install_dir/bin/arsystem env /mypath/script -p1 parameter1 -p2 parameter2
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:54
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening log file
in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/ script -p1
parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2 parameter2
as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with
some major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
__
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Conny, thank you.
I will try and find a suitable timeframe for a restart and share the
results.
Best Regards,
Koray
On Apr 20, 7:58 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
when you restart arserverd in your shell and then execute the AL with run
process you will perhaps see some helpful error-messages.
I think it's something related to the environment (ENV-Vars like
LD_LIBRARY_PATH or something like that).
To execute your script with the same env. as arserverd do the following.
/ar_install_dir/bin/arsystem env /mypath/script -p1 parameter1 -p2
parameter2
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:54
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening log
file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/ script
-p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while the
restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart
arserverd in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script
-p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So
it can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with
some major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
__
__ ___ UNSUBSCRIBE or access ARSlist Archives
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Are
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
I may be picky here but when I do an external $PROCESS$ from an AL I don't put
a space after the colon
$PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
The 0x86 is what the script is exiting with as a status. On scripts I don't
want to return an error to Remedy I exit them with an exit 0 line.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Tuesday, April 20, 2010 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hi Fred,
Removing the space after the colon was exactly the same thing I did
after starting to receive errors. I also used the exit(0) line :-)
I have no idea why it fails, the only way left seems a restart as
Conny said, i think.
Koray
On Apr 20, 8:20 pm, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
I may be picky here but when I do an external $PROCESS$ from an AL I don't
put a space after the colon
$PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
The 0x86 is what the script is exiting with as a status. On scripts I don't
want to return an error to Remedy I exit them with an exit 0 line.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Tuesday, April 20, 2010 11:54 AM
To: arsl...@arslist.org
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart
arserverd in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script
-p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So
it can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Does it still exit with status 0x86 even after adding exit 0?
If so, that means your script is not getting to the exit statement and
exiting out with that exit code.
You might not notice this on the command line, as the command line
doesn't really care what the return code is.
ARS uses the exit code to test for errors. If it is anything but 0,
you will get the Error while performing active link action message
even if the script was successful.
Juan Ingles
On Tue, Apr 20, 2010 at 10:30 AM, koray ko...@alkankoray.net wrote:
Hi Fred,
Removing the space after the colon was exactly the same thing I did
after starting to receive errors. I also used the exit(0) line :-)
I have no idea why it fails, the only way left seems a restart as
Conny said, i think.
Koray
On Apr 20, 8:20 pm, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
I may be picky here but when I do an external $PROCESS$ from an AL I don't
put a space after the colon
$PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
The 0x86 is what the script is exiting with as a status. On scripts I don't
want to return an error to Remedy I exit them with an exit 0 line.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Tuesday, April 20, 2010 11:54 AM
To: arsl...@arslist.org
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart
arserverd in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script
-p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected.
So it can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
___ UNSUBSCRIBE or access ARSlist Archives
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