Re: 5x Client to 7x Server
A customer is running version 4.51 and 5.1.2 clients(api programs) against 7.01 server running on solaris. No problems at all. -- Jarl On 8/22/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: > ** > > > > I've opened a ticket with BMC on this already this morning but have heard > nothing back from them. Do you know if there is a problem with DB > corruption if someone in our user community inadvertently uses their old > Remedy 5 client and connects to the Remedy 7 system? > > > > Doug Tanner > > Senior Developer > > Remedy Skilled Professional (RSP) > > (704) 328-3178 > > [EMAIL PROTECTED] > > > > DISCLAIMER Important! This message is intended for the above named > person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the > intended recipient of this e-mail and have received it in error, please > immediately notify the sender by return email and then delete it from your > mailbox. This message may be protected by the attorney-client privilege > and/or work product doctrine. Accessing, copying, disseminating or re-using > any of the information contained in this e-mail by anyone other than the > intended recipient is strictly prohibited. Finally, you should check this > email and any attachments for the presence of viruses, as the sender accepts > no liability for any damage caused by any virus transmitted by this email. > Thank you. __20060125___This posting > was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 5x Client to 7x Server
We had to rush to update our clients from 5.1.2 to 701 after the server upgrade to 701P2. What we had happen was that the old client was causing an api EXP error and would cause a 'thread storm' (we coined that phrase) that would cause all available threads to be used and basically stop the server. Once we started doing the upgrades the problem started decreasing and now that we have 85% of the clients upgraded we've had only 2 service restarts in the last two weeks. We didn't realize the clients were the problem right away (wasn't supposed to be a problem), spend literally 18 hrs/day troubleshooting the problem trying to fix the server, the database, the network, the sun and the moon. But bmc engineer Doug Reid and I spend hours and hours dissecting the api logs from every thread storm and Doug found the pattern. That in itself took a week. In all it took 6 weeks for life to return to a resemblance of normal. I would watch the system for 18 hrs a day waiting for the next interruption trying to do a service restart before it completely timed out. Kind of like having a newborn and you are watching it constantly waiting and waiting for it to hold its breath so you can bring it back to life. Talk about exhausting. Plus since we didn't have 'proof' that was the issue I had a hard time getting the client upgrades to be a priority. Considering we were up to 8-10/service restarts a day I'm ecstatic with 1/wk. But considering on 5.1.2 I had only 1/YEAR there is a ways to go, although I'm told you can never go home again ... lol Good luck, Susan On 8/22/07, Barber, Dave <[EMAIL PROTECTED]> wrote: > > ** The passwords do indeed get toasted - we've got live v5 and v7 > systems, and I setup a few users for the v5 system via the v7 client, none > of them could login. Amend the passwords via the v5 client, and all was > fine. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *patrick zandi > *Sent:* 22 August 2007 16:16 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 5x Client to 7x Server > > > ** Doug, > you expect BMC to contact you the morning you submit a ticket.. > You must have premium support.. WOW... I would be happy > to get phone calls or even a response the same Day or 2.. > I am Really Jealous here... > ARS 5. clients will not handle the crypto - the same. > There are some issues, and when you do go to the 7 client, you might get > functionality that you did not expect.. As far as the DB Corruption- I have > not heard anything yet.. I'll bet the passwords get toasted.. > > > On 8/22/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: > > > > ** > > > > I've opened a ticket with BMC on this already this morning but have > > heard nothing back from them. Do you know if there is a problem with DB > > corruption if someone in our user community inadvertently uses their old > > Remedy 5 client and connects to the Remedy 7 system? > > > > > > > > Doug Tanner > > > > Senior Developer > > > > Remedy Skilled Professional (RSP) > > > > (704) 328-3178 > > > > [EMAIL PROTECTED] > > > > > > > > > > DISCLAIMER Important! This message is intended for the above named > > person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the > > intended recipient of this e-mail and have received it in error, please > > immediately notify the sender by return email and then delete it from your > > mailbox. This message may be protected by the attorney-client privilege > > and/or work product doctrine. Accessing, copying, disseminating or re-using > > any of the information contained in this e-mail by anyone other than the > > intended recipient is strictly prohibited. Finally, you should check this > > email and any attachments for the presence of viruses, as the sender accepts > > no liability for any damage caused by any virus transmitted by this email. > > Thank you. > > __20060125___This posting was submitted with HTML in > > it___ > > > > > -- > Patrick Zandi __20060125___This posting was submitted > with HTML in it___ > > *Please consider the environment before printing this e-mail or its > attachments.* > -- > This e-mail (and any attachments) contains information, which is > confidential and intended solely for the attention and use of the named > addressee(s). If you are not the intended recipient you must not copy, > distribute or use it for any purpose or disclose the contents to any person. > If you have received this e-mail in error, ple
Re: 5x Client to 7x Server
The passwords do indeed get toasted - we've got live v5 and v7 systems, and I setup a few users for the v5 system via the v7 client, none of them could login. Amend the passwords via the v5 client, and all was fine. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: 22 August 2007 16:16 To: arslist@ARSLIST.ORG Subject: Re: 5x Client to 7x Server ** Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 5x Client to 7x Server
There are a few API differences (as you know), but I wouldn't think that those would cause DB corruption. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: 5x Client to 7x Server ** Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 5x Client to 7x Server
Thanks Patrick, the ticket was opened by and for a Customer of mine :-) I personally have given up on BMC support. Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, August 22, 2007 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: 5x Client to 7x Server ** Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: ** I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 5x Client to 7x Server
Doug, you expect BMC to contact you the morning you submit a ticket.. You must have premium support.. WOW... I would be happy to get phone calls or even a response the same Day or 2.. I am Really Jealous here... ARS 5. clients will not handle the crypto - the same. There are some issues, and when you do go to the 7 client, you might get functionality that you did not expect.. As far as the DB Corruption- I have not heard anything yet.. I'll bet the passwords get toasted.. On 8/22/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: > > ** > > I've opened a ticket with BMC on this already this morning but have heard > nothing back from them. Do you know if there is a problem with DB > corruption if someone in our user community inadvertently uses their old > Remedy 5 client and connects to the Remedy 7 system? > > > > Doug Tanner > > Senior Developer > > Remedy Skilled Professional (RSP) > > (704) 328-3178 > > [EMAIL PROTECTED] > > > > > DISCLAIMER Important! This message is intended for the above named > person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the > intended recipient of this e-mail and have received it in error, please > immediately notify the sender by return email and then delete it from your > mailbox. This message may be protected by the attorney-client privilege > and/or work product doctrine. Accessing, copying, disseminating or re-using > any of the information contained in this e-mail by anyone other than the > intended recipient is strictly prohibited. Finally, you should check this > email and any attachments for the presence of viruses, as the sender accepts > no liability for any damage caused by any virus transmitted by this email. > Thank you. > __20060125___This posting was submitted with HTML in > it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
5x Client to 7x Server
I've opened a ticket with BMC on this already this morning but have heard nothing back from them. Do you know if there is a problem with DB corruption if someone in our user community inadvertently uses their old Remedy 5 client and connects to the Remedy 7 system? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
