7.5 architect based on system resources
Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps.
Re: 7.5 architect based on system resources
Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Re: 7.5 architect based on system resources
Thanks again for sharing this information with me. With this information I would likely break out DB on its own and load all the apps on one box including midtier, I would definitely need one box for just to toy with ADDM. Any other thoughts would be appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE
Re: 7.5 architect based on system resources
Additionally, for environments that expose the web to external resources or for security conscious environments it wouldn't be the best idea to run the web apps on the same host as the app server and certainly not on the db server. Typically these environments would be segregated on the network via vlans or what have you, much as you would segregate a production network from a development network. Just a thought. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I
Re: 7.5 architect based on system resources
It would also be good to review the BSM Installation overview: BSM Interoperability 7.5.1 Installation Overview09-Apr-2009 http://documents.bmc.com/supportu/documents/13/42/101342/101342.pdf You'll note that BMC's recommendation is that Dashboards and Analytics be placed on an additional server and not placed on the same system as AR System + apps. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thanks again for sharing this information with me. With this information I would likely break out DB on its own and load all the apps on one box including midtier, I would definitely need one box for just to toy with ADDM. Any other thoughts would be appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you
Re: 7.5 architect based on system resources
Remember that ADDM needs its own SQL Server, using case sensitive collation instead of the normal (default) case insensitive collation that is preferred for the ARSystem database. We have both the SQL Server and the ADDM server on one box, and it registers some serious CPU activity when a scheduled scan kicks off. We evaluated Analytics and Dashboards last spring, and Analytics is going to want its own SQL Server db, although it could be shared in the same instance or a different instance of SQL Server on the db server you use for AR System. We found that you couldn't/shouldn't put any of the mid-tier, Analytics, or Dashboards web servers on the same server with each other; in particular, Analytics and mid-tier would not cohabit. If I had to do it all on three boxes, I would expect that separating the web components is the most problematic aspect: 1. AR System/AtriumCore/ITSM, Mid-Tier, Flashboards 2. SQL Server for AR System, Analytics, and the Analytics server which includes BOXI server 3. SQL Server for ADDM, ADDM, and Dashboards (which points at the ARSystem db) If you decide to install the web services for AtriumCore 7.5, that needs to be separate from the AR/ITSM server (requires Java 1.6) and you might have problems finding a home for that on the other two boxes. ADDM requires Java 1.4.2_13 for its console (that's a whole 'nother topic). The ideal would be to spin off all of the web servers to 3 separate servers or VMs (4 with AtriumCore web services) for security and maintenance reasons. I have found that it is next to impossible to upgrade any one BMC web component without disrupting any other that shares the same web server, unless you run them on separate instances of tomcat with non-standard ports. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps.
Re: 7.5 architect based on system resources
You may want to check out the white paper entitled Reference Architecture for BMC Support Solutions It has useful information http://documents.bmc.com/supportu/documents/04/54/100454/100454.pdf -Guillauem -Original Message- From: Action Request System discussion list(ARSList) on behalf of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thu 09/24/09 10:46 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
I meant this one: http://documents.bmc.com/supportu/documents/54/35/95435/95435.pdf -Original Message- From: Guillaume Rheault Sent: Thu 09/24/09 12:08 PM To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG Subject: RE: 7.5 architect based on system resources You may want to check out the white paper entitled Reference Architecture for BMC Support Solutions It has useful information http://documents.bmc.com/supportu/documents/04/54/100454/100454.pdf -Guillauem -Original Message- From: Action Request System discussion list(ARSList) on behalf of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thu 09/24/09 10:46 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Thanks David and all, Here is some backgrounds, I am being brought here to do their initial roll out of Remedy 7.5 and with all these products line up, the best things that I could do is to convince them of the hardware requirements that I need. However, it got shot down pretty quick and I would really have only three servers to work with, the specs would roughly be two quad processor at the minimum of 4 GHz, = 8 GB of memory. Their current Remedy system, ARS 7.1/ITSM 6.0/Midtier/and SQL are all being hosted on the same box, yes only one server. Here I am coming in requesting for three + 2 for our dev environment. Having said that I still have the time to beef up the specs of these three servers as however I like to in order to support what we have. SO if anyone have any suggestion as to the minimum requrement for memory and CPU I would appreciated. Thanks in advance. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, September 24, 2009 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources It would also be good to review the BSM Installation overview: BSM Interoperability 7.5.1 Installation Overview09-Apr-2009 http://documents.bmc.com/supportu/documents/13/42/101342/101342.pdf You'll note that BMC's recommendation is that Dashboards and Analytics be placed on an additional server and not placed on the same system as AR System + apps. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thanks again for sharing this information with me. With this information I would likely break out DB on its own and load all the apps on one box including midtier, I would definitely need one box for just to toy with ADDM. Any other thoughts would be appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG
Re: 7.5 architect based on system resources
Thank you This really help. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, September 24, 2009 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Remember that ADDM needs its own SQL Server, using case sensitive collation instead of the normal (default) case insensitive collation that is preferred for the ARSystem database. We have both the SQL Server and the ADDM server on one box, and it registers some serious CPU activity when a scheduled scan kicks off. We evaluated Analytics and Dashboards last spring, and Analytics is going to want its own SQL Server db, although it could be shared in the same instance or a different instance of SQL Server on the db server you use for AR System. We found that you couldn't/shouldn't put any of the mid-tier, Analytics, or Dashboards web servers on the same server with each other; in particular, Analytics and mid-tier would not cohabit. If I had to do it all on three boxes, I would expect that separating the web components is the most problematic aspect: 1. AR System/AtriumCore/ITSM, Mid-Tier, Flashboards 2. SQL Server for AR System, Analytics, and the Analytics server which includes BOXI server 3. SQL Server for ADDM, ADDM, and Dashboards (which points at the ARSystem db) If you decide to install the web services for AtriumCore 7.5, that needs to be separate from the AR/ITSM server (requires Java 1.6) and you might have problems finding a home for that on the other two boxes. ADDM requires Java 1.4.2_13 for its console (that's a whole 'nother topic). The ideal would be to spin off all of the web servers to 3 separate servers or VMs (4 with AtriumCore web services) for security and maintenance reasons. I have found that it is next to impossible to upgrade any one BMC web component without disrupting any other that shares the same web server, unless you run them on separate instances of tomcat with non-standard ports. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps
Re: 7.5 architect based on system resources
I would think that three servers should be sufficient for a dev environment. In that case, I would put MidTier, Apps/AR Server and Analytics all on the same box. In production I would separate them out more, but for development, that should be fine. One caveat is that Analytics and MidTier don't play nicely in the same Tomcat instance. However, you can fairly easily set up a second instance of Tomcat on the box and put MidTier in one and Analytics on the other, allowing them to share the same physical server without any issues (at least that was my experience with 7.1 and BO XIR2). In that case, make sure each Tomcat instance is listening on different ports (edit the server.xml file for the second instance and do something like add 100 to each port number you find), and then you can configure IIS to redirect to the appropriate instance of Tomcat so that users don't know they're running on different instances. If you're not comfortable with that, then I would move Analytics to any of the other hosts. It can share the same database server as the AR server - there's no need to have a separate instance of SQL server to support it. AR Server and Analytics will just have separate databases on the same server. I think where you put the database server in development will depend more on the amount of memory you have available to you, but I would be inclined to put it on a different box than the AR Server and friends, because the AR Server, Mid Tier and Analytics can all use up quite a bit of CPU. As noted before, if you plan to use the web services portion, you'll need to put that on a separate server from the AR Server. Or, what about something liked this: 1) DB Analytics 2) ARS and MidTier 3) AIE, ADDM, Web Services Both the Analytics and AR Server databases would be in the same SQL Server instance on the first server. Analytics would be installed with Tomcat on that server as well. I wouldn't do this in production, but for dev it's probably fine, and it avoids having to deal with trying to get Analytics to run on the same box as the Mid Tier. ARS and MidTier on the same box in development should also be fine. I'm not aware of any issues besides performance that would matter (that doesn't mean that there aren't any issues, though - I just haven't encountered any yet). For development, you don't need stellar performance, just good enough. AIE (for Atrium Discover) can be very processor intensive, so it's probably good to throw it off onto another host. In production, I would have a dedicated AR Server as part of a server group to handle all integration and back-end processing tasks. In that case, I would also have an AR Server on 3. Note that reconciliation is also a beast and would further warrant separating that task from the user-facing AR server (i.e., I wouldn't run recon on server 2 normally - since this is development, it probably doesn't matter). If there is a conflict between the web services portion of Remedy and ADDM (due to different Java requirements), then I would move ADDM to a different box and leave Web Services on 3. So, this is all based on the idea that this is development. If it were production, I'd go a different route... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thanks David and all, Here is some backgrounds, I am being brought here to do their initial roll out of Remedy 7.5 and with all these products line up, the best things that I could do is to convince them of the hardware requirements that I need. However, it got shot down pretty quick and I would really have only three servers to work with, the specs would roughly be two quad processor at the minimum of 4 GHz, = 8 GB of memory. Their current Remedy system, ARS 7.1/ITSM 6.0/Midtier/and SQL are all being hosted on the same box, yes only one server. Here I am coming in requesting for three + 2 for our dev environment. Having said that I still have the time to beef up the specs of these three servers as however I like to in order to support what we have. SO if anyone have any suggestion as to the minimum requrement for memory and CPU I would appreciated. Thanks in advance. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, September 24, 2009 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources It would also be good to review the BSM Installation overview: BSM Interoperability 7.5.1 Installation Overview09-Apr-2009 http://documents.bmc.com/supportu/documents/13/42/101342/101342.pdf You'll note that BMC's recommendation is that Dashboards and Analytics be placed on an additional
