Re: AL not firing
When a window is opened as a dialog window the data does not appear automatically. Normally an active link has to retrieve it with a set fields action from the server using something passed up from the form that the dialog is opened from (in theory you could pass all data up from the form but, in my opinion, this is unlikely). So I would check to see if this is the case and if it is make sure your active link is firing after it. Firing on "window open" should be adequate as long as you have the sequence correct. When the window loaded option was introduced all Remedy developers had to go through their workflow and move the "window open" option to "window loaded" to get the functionality back. Only then to find it didn't work on dialog windows and had to go back and put workflow for dialog windows to "window open" again. Very often it was difficult to identify workflow specific to dialog windows, particularly with the ITSM product at that time, so most developers took the easy option to click both window open and window loaded. In my opinion this is an anomaly. If I want to set a value into a field say on a normal window, I have to fire the AL on window loaded. Yet the same action on a Dialog window has to be done on a window open! Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: 19 January 2010 22:22 To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** "Display" is also checked. Thanks Chuck! Any other ideas? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, January 19, 2010 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** Your AL needs to fire on "Display" because that is when the data is available. Window Open happens before your data is loaded. Regards, Chuck Baldi On Tue, Jan 19, 2010 at 4:43 PM, Martinez, Marcelo A wrote: Needs help figuring out why an AL is not firing. I have an AL that fires on the Change form when a user selects category tier 1. The action is to show a hidden page. Here's an example. IF CatTier1 = Network THEN show network testing page ELSE hidden IF CatTier1 = Software THEN show application testing page ELSE hidden IF CatTier1 = Telecomm THEN show telecomm testing page ELSE hidden Now... I am working on the "Approval Central" . if a user goes and views a change ticket that is pending his/her approval, clicks 'view', then Infrastructure Change, then clicks "View Change"... the corresponding testing tab (page) does not show up. I have gone into the CHG:Infrastructure Change form and made sure that the custom tabs (pages) are in the "Dialog View" view (which is the correct view that pops up when you hit the button).. I have looked at my Active Links and selected Execute On: Window Open But when I check the AL log I see that the AL I have created fails.. not sure why. The criteria is the same. I'd hate to have to write new workflow for performing the same functions. Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.730 / Virus Database: 270.14.151/2633 - Release Date: 01/19/10 17:49:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AL not firing
Yes I do have "window loaded" selected. I have resolved this issue. Since in my log I only see "Window Open" and "Gain Focus" stages (nothing for "Display", "Window Loaded", "Un-Display", etc).. I looked for the field which gains focus (risk level). Then I simply copied my pre-existing ALs but changed the execute to "gain focus" and field = risk level. The bad thing is that I now have 8 ALs instead of 4. The original 4 fire when CatTier1 is selected.. so I couldn't change that to "gain focus"... I couldn't get the $VUI$ to work either --- can you shed some light on how this keyword is meant to be used? Thanks!! Thanks Lyle and Chuck! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, January 19, 2010 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** Do you have "Window Loaded" checked as well? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, January 19, 2010 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** "Display" is also checked. Thanks Chuck! Any other ideas? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, January 19, 2010 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** Your AL needs to fire on "Display" because that is when the data is available. Window Open happens before your data is loaded. Regards, Chuck Baldi On Tue, Jan 19, 2010 at 4:43 PM, Martinez, Marcelo A mailto:marc...@cpchem.com>> wrote: Needs help figuring out why an AL is not firing. I have an AL that fires on the Change form when a user selects category tier 1. The action is to show a hidden page. Here's an example. IF CatTier1 = Network THEN show network testing page ELSE hidden IF CatTier1 = Software THEN show application testing page ELSE hidden IF CatTier1 = Telecomm THEN show telecomm testing page ELSE hidden Now... I am working on the "Approval Central" . if a user goes and views a change ticket that is pending his/her approval, clicks 'view', then Infrastructure Change, then clicks "View Change"... the corresponding testing tab (page) does not show up. I have gone into the CHG:Infrastructure Change form and made sure that the custom tabs (pages) are in the "Dialog View" view (which is the correct view that pops up when you hit the button).. I have looked at my Active Links and selected Execute On: Window Open But when I check the AL log I see that the AL I have created fails.. not sure why. The criteria is the same. I'd hate to have to write new workflow for performing the same functions. Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net<mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AL not firing
Do you have "Window Loaded" checked as well? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, January 19, 2010 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** "Display" is also checked. Thanks Chuck! Any other ideas? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, January 19, 2010 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** Your AL needs to fire on "Display" because that is when the data is available. Window Open happens before your data is loaded. Regards, Chuck Baldi On Tue, Jan 19, 2010 at 4:43 PM, Martinez, Marcelo A mailto:marc...@cpchem.com>> wrote: Needs help figuring out why an AL is not firing. I have an AL that fires on the Change form when a user selects category tier 1. The action is to show a hidden page. Here's an example. IF CatTier1 = Network THEN show network testing page ELSE hidden IF CatTier1 = Software THEN show application testing page ELSE hidden IF CatTier1 = Telecomm THEN show telecomm testing page ELSE hidden Now... I am working on the "Approval Central" . if a user goes and views a change ticket that is pending his/her approval, clicks 'view', then Infrastructure Change, then clicks "View Change"... the corresponding testing tab (page) does not show up. I have gone into the CHG:Infrastructure Change form and made sure that the custom tabs (pages) are in the "Dialog View" view (which is the correct view that pops up when you hit the button).. I have looked at my Active Links and selected Execute On: Window Open But when I check the AL log I see that the AL I have created fails.. not sure why. The criteria is the same. I'd hate to have to write new workflow for performing the same functions. Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net<mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AL not firing
"Display" is also checked. Thanks Chuck! Any other ideas? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, January 19, 2010 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: AL not firing ** Your AL needs to fire on "Display" because that is when the data is available. Window Open happens before your data is loaded. Regards, Chuck Baldi On Tue, Jan 19, 2010 at 4:43 PM, Martinez, Marcelo A mailto:marc...@cpchem.com>> wrote: Needs help figuring out why an AL is not firing. I have an AL that fires on the Change form when a user selects category tier 1. The action is to show a hidden page. Here's an example. IF CatTier1 = Network THEN show network testing page ELSE hidden IF CatTier1 = Software THEN show application testing page ELSE hidden IF CatTier1 = Telecomm THEN show telecomm testing page ELSE hidden Now... I am working on the "Approval Central" . if a user goes and views a change ticket that is pending his/her approval, clicks 'view', then Infrastructure Change, then clicks "View Change"... the corresponding testing tab (page) does not show up. I have gone into the CHG:Infrastructure Change form and made sure that the custom tabs (pages) are in the "Dialog View" view (which is the correct view that pops up when you hit the button).. I have looked at my Active Links and selected Execute On: Window Open But when I check the AL log I see that the AL I have created fails.. not sure why. The criteria is the same. I'd hate to have to write new workflow for performing the same functions. Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net<mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AL not firing
Your AL needs to fire on "Display" because that is when the data is available. Window Open happens before your data is loaded. Regards, Chuck Baldi On Tue, Jan 19, 2010 at 4:43 PM, Martinez, Marcelo A wrote: > Needs help figuring out why an AL is not firing. > I have an AL that fires on the Change form when a user selects category > tier 1. The action is to show a hidden page. Here's an example. > IF CatTier1 = Network THEN show network testing page ELSE hidden > IF CatTier1 = Software THEN show application testing page ELSE hidden > IF CatTier1 = Telecomm THEN show telecomm testing page ELSE hidden > > Now... I am working on the "Approval Central" . if a user goes and views a > change ticket that is pending his/her approval, clicks 'view', then > Infrastructure Change, then clicks "View Change"... the corresponding > testing tab (page) does not show up. > I have gone into the CHG:Infrastructure Change form and made sure that the > custom tabs (pages) are in the "Dialog View" view (which is the correct view > that pops up when you hit the button).. > I have looked at my Active Links and selected Execute On: Window Open > > But when I check the AL log I see that the AL I have created fails.. not > sure why. The criteria is the same. I'd hate to have to write new workflow > for performing the same functions. > > Thanks, > Marcelo > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
AL not firing
Needs help figuring out why an AL is not firing. I have an AL that fires on the Change form when a user selects category tier 1. The action is to show a hidden page. Here's an example. IF CatTier1 = Network THEN show network testing page ELSE hidden IF CatTier1 = Software THEN show application testing page ELSE hidden IF CatTier1 = Telecomm THEN show telecomm testing page ELSE hidden Now... I am working on the "Approval Central" . if a user goes and views a change ticket that is pending his/her approval, clicks 'view', then Infrastructure Change, then clicks "View Change"... the corresponding testing tab (page) does not show up. I have gone into the CHG:Infrastructure Change form and made sure that the custom tabs (pages) are in the "Dialog View" view (which is the correct view that pops up when you hit the button).. I have looked at my Active Links and selected Execute On: Window Open But when I check the AL log I see that the AL I have created fails.. not sure why. The criteria is the same. I'd hate to have to write new workflow for performing the same functions. Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
