Re: AR System Permission Groups

[Benz, Michael]

Thank you all

I ended up creating the group (and manually assigning a Group ID) it didn't 
show up straight away, but I left it overnight, came in this morning and it 
showed up!

Thank you.

Regards,

Michael Benz
Service Desk Analyst


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support
Sent: Wednesday, 12 September 2012 3:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Permission Groups

**
Hi,

If you do not have group already created, you can add a new Group "Incident 
Creator" in the Group from.

You can make it as Regular/Dynamic/Computed as per your business requirements.

As you want to customize Incident Management Application Permission, You need 
to do following steps:

1.   Create a role to your group "Incident Creator" with Incident 
Management Application

2.   Open "LIC:SYS-License Permission Map" Form in User tool

3.   Create new entry & select

Permission Group: Incident Creator

License Required: as per your req.

Product Name: Incident Mgmt/Service Desk

Navigation Tier: Incident

4.   Save the request

5.   Open CTM:People Form and go to Update permission Group and Select 
Permission Group.

Result: Under Incident, you will see "Incident Creator" Permission Group.

HTH
--
Regards,
Dhanshree

Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: i...@vyomlabs.com<mailto:i...@vyomlabs.com>  || Web Site: 
www.vyomlabs.com<http://www.vyomlabs.com> Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of 
Benz, Michael
Sent: Tuesday, September 11, 2012 9:37 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: AR System Permission Groups

**
Hello World!

I'm trying to add an application Permission group, very similar to the 
following website.

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/

the problem is that it assumes you have already created a group and that it 
should just show up. But when I create a group, it asks for a group ID, but I 
don't know what I should put in there, and I can't find any documentation on 
how to create groups.

I need a group called "Incident Creator"

Any help is GREATLY appreciated.


Regards,

Michael Benz
Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752
For any IT Issues, please call 07 3364 2811
www.holcim.com.au<http://www.holcim.com.au/>

_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_

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Re: AR System Permission Groups

[ITSM.Support]

Hi,

 

If you do not have group already created, you can add a new Group "Incident
Creator" in the Group from.

 

You can make it as Regular/Dynamic/Computed as per your business
requirements.

 

As you want to customize Incident Management Application Permission, You
need to do following steps:

1.   Create a role to your group "Incident Creator" with Incident
Management Application

2.   Open "LIC:SYS-License Permission Map" Form in User tool

3.   Create new entry & select 

Permission Group: Incident Creator

License Required: as per your req.

Product Name: Incident Mgmt/Service Desk

Navigation Tier: Incident

4.   Save the request

5.   Open CTM:People Form and go to Update permission Group and Select
Permission Group.

 

Result: Under Incident, you will see "Incident Creator" Permission Group. 

 

HTH

--

Regards,

Dhanshree

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael
Sent: Tuesday, September 11, 2012 9:37 AM
To: arslist@ARSLIST.ORG
Subject: AR System Permission Groups

 

** 

Hello World!

 

I'm trying to add an application Permission group, very similar to the
following website.

 

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-fo
undation/

 

the problem is that it assumes you have already created a group and that it
should just show up. But when I create a group, it asks for a group ID, but
I don't know what I should put in there, and I can't find any documentation
on how to create groups.

 

I need a group called "Incident Creator"

 

Any help is GREATLY appreciated.

 

 

Regards,

 

Michael Benz

Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752

For any IT Issues, please call 07 3364 2811

www.holcim.com.au <http://www.holcim.com.au/> 

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: AR System Permission Groups

[Jose Manuel Huerta Guillén]

Have you created the group in Groups form?

The article shows you how to add an already create permission group using
the ITSM foundation, but it assumes that the group was previously created.

Regards,

Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Sep 11, 2012 at 6:18 AM, Joe Martin D'Souza wrote:

> **
>  After you create the group and you enter its information into the
> license permission maps form, it should appear on that list as explained on
> that article.. Did you follow the instructions just as is explained there?
>
> I can assure you that there is no bug or anything in that part of the
> system as I have done this several time in almost all the versions since
> the conception of this model of ITSM... So if something's not working, you
> have missed something out..
>
> Joe
>
>  *From:* Benz, Michael 
> *Sent:* Tuesday, September 11, 2012 12:07 AM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* AR System Permission Groups
>
> **
>
> Hello World!
>
> 
>
> I’m trying to add an application Permission group, very similar to the
> following website.
>
> 
>
>
> http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/
> 
>
> 
>
> the problem is that it assumes you have already created a group and that
> it should just show up. But when I create a group, it asks for a group ID,
> but I don’t know what I should put in there, and I can’t find any
> documentation on how to create groups.
>
> 
>
> I need a group called “Incident Creator”
>
> 
>
> Any help is GREATLY appreciated.
>
> 
>
> 
>
> Regards,
>
> 
>
> *Michael Benz*
>
> Service Desk Analyst
> Holcim Australia Shared Services
> 18 Little Cribb Street, Milton QLD 4064
> Phone: +61 7 3364 2752
>
> For any IT Issues, please call 07 3364 *2811*
>
> www.holcim.com.au
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: AR System Permission Groups

[Joe Martin D'Souza]

After you create the group and you enter its information into the license 
permission maps form, it should appear on that list as explained on that 
article.. Did you follow the instructions just as is explained there?

I can assure you that there is no bug or anything in that part of the system as 
I have done this several time in almost all the versions since the conception 
of this model of ITSM... So if something's not working, you have missed 
something out..

Joe

From: Benz, Michael 
Sent: Tuesday, September 11, 2012 12:07 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: AR System Permission Groups

** 
Hello World!

 

I’m trying to add an application Permission group, very similar to the 
following website.

 

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/

 

the problem is that it assumes you have already created a group and that it 
should just show up. But when I create a group, it asks for a group ID, but I 
don’t know what I should put in there, and I can’t find any documentation on 
how to create groups.

 

I need a group called “Incident Creator”

 

Any help is GREATLY appreciated.

 

 

Regards,

 

Michael Benz

Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752

For any IT Issues, please call 07 3364 2811

www.holcim.com.au

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AR System Permission Groups

[Benz, Michael]

Hello World!

I'm trying to add an application Permission group, very similar to the 
following website.

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/

the problem is that it assumes you have already created a group and that it 
should just show up. But when I create a group, it asks for a group ID, but I 
don't know what I should put in there, and I can't find any documentation on 
how to create groups.

I need a group called "Incident Creator"

Any help is GREATLY appreciated.


Regards,

Michael Benz
Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752
For any IT Issues, please call 07 3364 2811
www.holcim.com.au


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