Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
Did this question get posted? We did not install the plugin originally, how can we do that now? Do we have to reinstall? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message No table name specified. Please specify a table name for this form. (ARERR 2902). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message No table name specified. Please specify a table name for this form. (ARERR 2902). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
Stephen, have you tried switching on the plugin logging with the logging level set to 100 (most detail I believe). This is done by adding the following line to the ar.cfg file. Plugin-Log-File: 100 Was anything suspicious there? Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 15 February 2007 15:17 To: arslist@arslist.org Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message No table name specified. Please specify a table name for this form. (ARERR 2902). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are NOTICE AND DISCLAIMER: This email (including attachments) is confidential. If you have received this email in error please notify the sender immediately and delete this email from your system without copying or disseminating it or placing any reliance upon its contents. We cannot accept liability for any breaches of confidence arising through use of email. Any opinions expressed in this email (including attachments) are those of the author and do not necessarily reflect our opinions. We will not accept responsibility for any commitments made by our employees outside the scope of our business. We do not warrant the accuracy or completeness of such information.
Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 - RESOLVED (partially)
I entered ARSYS.ARDBC.LDAP in the Available Vendor Names box, then copy/pasted the value from the Available Vendor Tables located on the ARS 6.3 server ldap://LDAPSERVER/DC=pbsj,DC=com??sub?(objectclass=user) and clicked the Load button. However the ARSYS.ARDBC.LDAP option does not stick. I have to enter it every time I need to create a new Vendor form. This is not a major issue but I consider this to be a bug. On the ARS 6.3 server I can see about 50 Vendor Tables when I select the ARSYS.ARDBC.LDAP Vendor Name. I searched the ARS 7.x pdfs and a few pdfs from BMC's site and also Google but did not find any reference for having to manually enter the Vendor Name and Vendor Table. In the Integrating-700.pdf on page 466 step 5 is Select a vendor name, for example, ARSYS.ARDBC.LDAP, in the Available Vendor Names field. Do others consider this a bug? If so, I will report it to our support vendor who will in turn report it to BMC. Thanks. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Thursday, February 15, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 Stephen, have you tried switching on the plugin logging with the logging level set to 100 (most detail I believe). This is done by adding the following line to the ar.cfg file. Plugin-Log-File: 100 Was anything suspicious there? Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 15 February 2007 15:17 To: arslist@arslist.org Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message No table name specified. Please specify a table name for this form. (ARERR 2902). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are NOTICE AND DISCLAIMER: This email (including attachments) is confidential. If you have received this email in error
Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
Carey, I think ARDBC LDAP is configured properly. I can open the LDAP Vendor form I was able to eventually create and query records from Active Directory. I just noticed another oddity. When I first bring up the Create a Vendor Form screen, enter ARSYS.ARDBC.LDAP and ldap://LDAPSERVER/DC=pbsj,DC=com??sub?(objectclass=user) then click the Load button I receive this message The specified plug-in does not exist. (ARERR 8755). After researching I found that in order to get this to work I had to first click the Create button - which displays another error message. Then I can click the Load button and it works. I have switched on every log file with the greatest detail and activated SQL Profiler (SQL Server 2005). Nothing unusual stands out. In the schema_vendor table there are additional Vendor entries that also do not show up on the Create a Vendor Form screen: vendorName tableName ARSYS.ARDBC.REPORT Report ARSYS.ARDBC.CONFIGFILE @ At this point I am not sure what could be the issue. The installation was straightforward - install ARS server, then mid-tier, then Admin, then User, then configure AREA LDAP, then configure ARDBC LDAP. Because of the numerous bugs that have already been discovered in ARS 7.x it's difficult to determine what could be mis-configured on my end. I would rather the issue be on my end because then I wouldn't have to wait until BMC popped out another patch. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, February 15, 2007 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 Stephen, Have you properly configured the plugin config form? (Via the User Tool) If not then I have seen all plugins not be listed in the Create a Vendor form dialog in the Admin Tool. Verify that all of those settings look correct, and that you supplied the correct password. You can turn on the server Plugin Logs and turn the plugin level up to all to see what is really going on. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/15/07, Heider, Stephen [EMAIL PROTECTED] wrote: It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message No table name specified. Please specify a table name for this form. (ARERR 2902). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername
Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
We did not install the plugin originally, how can we do that now? Do we have to reinstall? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message No table name specified. Please specify a table name for this form. (ARERR 2902). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
