Re: ARS 7.1 with 3rd party monitoring tool integration
Firstly, the monitoring tool should be able to send an email to Remedy and if "Yes", there are two ways: 1. Use AR System Email Engine parsing functionality: This is native feature of AR System Email engine and doesn't require any new work-flow. However the email must be in a specific syntax. 2. If the email cannot be sent in a specific syntax, create custom work-flow: - Configure the monitoring tool to send an email to Remedy with a specific tag in the subject line. - Create a form to configure the rules based on the tag value. - Push the incoming email to a staging form. - Parse the tag from the subject line - Create work-flow to get the values from the rules form and push to "HPD:IncidentInterface_Create" Thanks Mahesh On Mon, Apr 26, 2010 at 11:37 AM, Ram Rudra wrote: > ** > > Yes Mahesh, > > > > We are looking for the same kind of functionality. Can you brief me how can > I do it. From remedy point of view the email interface is ready to create > incidents. How can I route the third party application to talk with remedy. > > > > Thanks & Regards, > > Rambabu Rudra > > System Administrator > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Mahesh Chandra > *Sent:* Monday, April 26, 2010 9:55 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.1 with 3rd party monitoring tool integration > > > > ** You may also use the email functionality. > > Thanks > Mahesh > > On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > > If your monitoring tool has the ability to call web services then that is > how I would go about doing the integration. > > Basically the following... > > Monitoring tool detects problem and calls a Remedy web service (on a Remedy > Mid Tier web server) to push data. > > Fred > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Ram Rudra > Sent: Friday, April 23, 2010 10:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > In a brief scenario, > > I will get server alerts from my monitoring tool where the remedy system > need to create an incident. How can I do it? I would like to know what kind > of integration interface is required on this task. > > Thanks & Regards, > Ram Rudra > > -Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Rick Cook > Sent: Friday, April 23, 2010 8:30 PM > To: arslist@ARSLIST.ORG > > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > My experience ha been that the 3rd party apps provide the integration > pieces, usually using the API set provided in the User tool client > libraries. > > --Original Message-- > From: Ram Rudra > Sender: Arslist > To: Arslist > ReplyTo: Arslist > Subject: ARS 7.1 with 3rd party monitoring tool integration > Sent: Apr 23, 2010 7:53 AM > > Hi All, > > What Software module from remedy do i require to download from BMC EPD site > for 3rd party software integrations. > > Thanks & Regards, > Ram Rudra > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > Rick > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 7.1 with 3rd party monitoring tool integration
You could push the data into the email system, and in pre-ITSM 7 days, that was an easy way to do it. Another way that may be easier now is to take the data from the monitoring tool and push it (via API call or whatever) into a staging form you create. Add workflow to that form to give it enough information to move to the Incident Interface Create form in Remedy, and the existing workflow will take it from there. Rick On Mon, Apr 26, 2010 at 9:37 AM, Ram Rudra wrote: > ** > > Yes Mahesh, > > > > We are looking for the same kind of functionality. Can you brief me how can > I do it. From remedy point of view the email interface is ready to create > incidents. How can I route the third party application to talk with remedy. > > > > Thanks & Regards, > > Rambabu Rudra > > System Administrator > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Mahesh Chandra > *Sent:* Monday, April 26, 2010 9:55 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.1 with 3rd party monitoring tool integration > > > > ** You may also use the email functionality. > > Thanks > Mahesh > > On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > > If your monitoring tool has the ability to call web services then that is > how I would go about doing the integration. > > Basically the following... > > Monitoring tool detects problem and calls a Remedy web service (on a Remedy > Mid Tier web server) to push data. > > Fred > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Ram Rudra > Sent: Friday, April 23, 2010 10:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > In a brief scenario, > > I will get server alerts from my monitoring tool where the remedy system > need to create an incident. How can I do it? I would like to know what kind > of integration interface is required on this task. > > Thanks & Regards, > Ram Rudra > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Rick Cook > Sent: Friday, April 23, 2010 8:30 PM > To: arslist@ARSLIST.ORG > > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > My experience ha been that the 3rd party apps provide the integration > pieces, usually using the API set provided in the User tool client > libraries. > > --Original Message-- > From: Ram Rudra > Sender: Arslist > To: Arslist > ReplyTo: Arslist > Subject: ARS 7.1 with 3rd party monitoring tool integration > Sent: Apr 23, 2010 7:53 AM > > Hi All, > > What Software module from remedy do i require to download from BMC EPD site > for 3rd party software integrations. > > Thanks & Regards, > Ram Rudra > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > Rick > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 7.1 with 3rd party monitoring tool integration
Yes Mahesh, We are looking for the same kind of functionality. Can you brief me how can I do it. From remedy point of view the email interface is ready to create incidents. How can I route the third party application to talk with remedy. Thanks & Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahesh Chandra Sent: Monday, April 26, 2010 9:55 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration ** You may also use the email functionality. Thanks Mahesh On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W wrote: If your monitoring tool has the ability to call web services then that is how I would go about doing the integration. Basically the following... Monitoring tool detects problem and calls a Remedy web service (on a Remedy Mid Tier web server) to push data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 23, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 23, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. --Original Message-- From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 7.1 with 3rd party monitoring tool integration
You may also use the email functionality. Thanks Mahesh On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > If your monitoring tool has the ability to call web services then that is > how I would go about doing the integration. > > Basically the following... > > Monitoring tool detects problem and calls a Remedy web service (on a Remedy > Mid Tier web server) to push data. > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Ram Rudra > Sent: Friday, April 23, 2010 10:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > In a brief scenario, > > I will get server alerts from my monitoring tool where the remedy system > need to create an incident. How can I do it? I would like to know what kind > of integration interface is required on this task. > > Thanks & Regards, > Ram Rudra > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Rick Cook > Sent: Friday, April 23, 2010 8:30 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > My experience ha been that the 3rd party apps provide the integration > pieces, usually using the API set provided in the User tool client > libraries. > > --Original Message-- > From: Ram Rudra > Sender: Arslist > To: Arslist > ReplyTo: Arslist > Subject: ARS 7.1 with 3rd party monitoring tool integration > Sent: Apr 23, 2010 7:53 AM > > Hi All, > > What Software module from remedy do i require to download from BMC EPD site > for 3rd party software integrations. > > Thanks & Regards, > Ram Rudra > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > Rick > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 7.1 with 3rd party monitoring tool integration
If your monitoring tool has the ability to call web services then that is how I would go about doing the integration. Basically the following... Monitoring tool detects problem and calls a Remedy web service (on a Remedy Mid Tier web server) to push data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 23, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 23, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. --Original Message-- From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 7.1 with 3rd party monitoring tool integration
What monitoring tool are you using? Rick -Original Message- From: Ram Rudra Date: Fri, 23 Apr 2010 20:45:41 To: Subject: Re: ARS 7.1 with 3rd party monitoring tool integration In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 23, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. --Original Message-- From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 7.1 with 3rd party monitoring tool integration
In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 23, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring tool integration My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. --Original Message-- From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 7.1 with 3rd party monitoring tool integration
My experience ha been that the 3rd party apps provide the integration pieces, usually using the API set provided in the User tool client libraries. --Original Message-- From: Ram Rudra Sender: Arslist To: Arslist ReplyTo: Arslist Subject: ARS 7.1 with 3rd party monitoring tool integration Sent: Apr 23, 2010 7:53 AM Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
ARS 7.1 with 3rd party monitoring tool integration
Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
