Re: Adding attachments through Email submission
Thanks Chad. Should have known that the path of least possible resistance would be the one to work in this case. Shane -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal Sent: Wednesday, January 10, 2007 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Adding attachments through Email submission ** It's possible, but it may be quirky. Basically you need to do the following: 1. Attach the file to the email 2. Add a line to map the filename to the field ID of an attachment field: !536870913!: myfile.txt We use all custom apps so I'm not sure what extra considerations there might be for HelpDesk 5.6. I will say that we've had problems at times with certain characters in the filename (can't remember which ones). Chad Hall (501) 342-2650 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shane Buchholz Sent: Wednesday, January 10, 2007 3:48 PM To: arslist@ARSLIST.ORG Subject: Adding attachments through Email submission One of my users has requested that we provide the capability to add attachments to a Help Desk ticket that is submitted via email. I cannot find any specific references to this in the documentation, KB or on the list. Could be that I did not dig deep enough, but when the words started running together I decided to give up the hunt. Does anyone know if this is a possibility? Any tips or information would be greatly appreciated. ARS 6.3 Help Desk 5.6 Server 2003 SQL 2000 Thanks, Shane Buchholz Call Center Supervisor Samaritan Health Services [EMAIL PROTECTED] 541-768-4740 Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Adding attachments through Email submission
It's possible, but it may be quirky. Basically you need to do the following: 1. Attach the file to the email 2. Add a line to map the filename to the field ID of an attachment field: !536870913!: myfile.txt We use all custom apps so I'm not sure what extra considerations there might be for HelpDesk 5.6. I will say that we've had problems at times with certain characters in the filename (can't remember which ones). Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shane Buchholz Sent: Wednesday, January 10, 2007 3:48 PM To: arslist@ARSLIST.ORG Subject: Adding attachments through Email submission One of my users has requested that we provide the capability to add attachments to a Help Desk ticket that is submitted via email. I cannot find any specific references to this in the documentation, KB or on the list. Could be that I did not dig deep enough, but when the words started running together I decided to give up the hunt. Does anyone know if this is a possibility? Any tips or information would be greatly appreciated. ARS 6.3 Help Desk 5.6 Server 2003 SQL 2000 Thanks, Shane Buchholz Call Center Supervisor Samaritan Health Services [EMAIL PROTECTED] 541-768-4740 Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Adding attachments through Email submission
One of my users has requested that we provide the capability to add attachments to a Help Desk ticket that is submitted via email. I cannot find any specific references to this in the documentation, KB or on the list. Could be that I did not dig deep enough, but when the words started running together I decided to give up the hunt. Does anyone know if this is a possibility? Any tips or information would be greatly appreciated. ARS 6.3 Help Desk 5.6 Server 2003 SQL 2000 Thanks, Shane Buchholz Call Center Supervisor Samaritan Health Services [EMAIL PROTECTED] 541-768-4740 Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
