Rebecca,
If you're creating a new permission group, then you'll need to work out
the format of the records in the LIC:SYS-License Permission Map form and
create a new record to represent your new permission. One of the easiest
ways may be to export the records to a CSV File, work out which fields are
important and are populated across all records, then edit the csv file to
create one new entry for you to import in again. I think this is how this
was done on the last project I worked on that required the same
functionality.
As far as I am aware there is no out of the box method for you to create new
permission groups to use within ITSM, unless you just want Support Group or
Multi-Tenancy Company functionality). This is considered to be a
customisation, so you're effectively on your own. The CTM:People form is
only designed to be used for ITSM users working with ITSM functionality out
of the box. If you've got custom applications or custom permissions in your
environment, then you'll need to customise data used by the CTM:People form
to allow users to belong to the custom permission group.
HTH
Chris.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond
Sent: Monday, February 12, 2007 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Adding custom Permission Groups in ITSM 7
ARS 7.0.1
ITSM 7
I added a new Permission Group to the Group form. However, when I try to
add a Person to the new Group from the CTM:People record (Login/Access
Details tab), it doesn't appear.
I backtracked the menu that lists available groups to the following form:
LIC:SYS-License Permission Map. Can't figure out, though, how Groups get
added to the form. Doesn't seem like a good idea to add it myself, since
when I open this form I get:
The data within this form is system data. Modification of this data is not
recommended as it is used in conjunction with workflow that grants User
permissions and licenses. (ARWARN 5060001)
Thoughts?
Thanks,
Rebecca Hammond
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