Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses
All, I need some quick advice for my management on how many Service Desk and Change Floating Licenses we should purchase for our new system. Can someone tell me what the ratio of AR System Floating licenses to Service Desk Floating Licenses you have with your system? I know that Application floating licenses are only grabbed from the user pool when a record is updated or submitted to the database which is a split second thing, in that case lets say for example I have 100 AR System Floating Licenses and I own service desk and my user base is 24 hours and not all users will use the system during peak hours how many Service Desk Floating licenses should I purchase? 1:3 or 1:4 or would a higher ratio be better? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses
++ Please Read The Disclaimer At The Bottom Of This Email ++ John, one thing to consider is the fact that the application floating license is allocated to the user not when they update an entry in the given application, but when they access a form that belongs to the application, i.e. the incident management floating license token gets allocated to the users when they open the Incident Management console and stays with them for at least an hour or until they log off the Remedy client (this is what we observed on our 7.0.1 system). I have just had a quick look in our user log file and I think the usage ration between the Remedy floating and Incident management floating licenses is about 1:2. This is mostly due to the fact that we heavily use the work order module which does not require application license, only Remedy one. If your users will be mostly (or only) using the Incident management system, you may even need to go with ratio closer to 1:1. Hope this helps Jiri Pospisil IT Services LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Bilinski, John Sent: 29 September 2008 14:12 To: arslist@ARSLIST.ORG Subject: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses All, I need some quick advice for my management on how many Service Desk and Change Floating Licenses we should purchase for our new system. Can someone tell me what the ratio of AR System Floating licenses to Service Desk Floating Licenses you have with your system? I know that Application floating licenses are only grabbed from the user pool when a record is updated or submitted to the database which is a split second thing, in that case lets say for example I have 100 AR System Floating Licenses and I own service desk and my user base is 24 hours and not all users will use the system during peak hours how many Service Desk Floating licenses should I purchase? 1:3 or 1:4 or would a higher ratio be better? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses
Thank you Jiri, How does the licensing true up at the end of the year with BMC work? I heard that with 7.1 you have to send BMC your license file for them to review it, and if you use more than you own they charge you for it. Is this true? Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Monday, September 29, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses ++ Please Read The Disclaimer At The Bottom Of This Email ++ John, one thing to consider is the fact that the application floating license is allocated to the user not when they update an entry in the given application, but when they access a form that belongs to the application, i.e. the incident management floating license token gets allocated to the users when they open the Incident Management console and stays with them for at least an hour or until they log off the Remedy client (this is what we observed on our 7.0.1 system). I have just had a quick look in our user log file and I think the usage ration between the Remedy floating and Incident management floating licenses is about 1:2. This is mostly due to the fact that we heavily use the work order module which does not require application license, only Remedy one. If your users will be mostly (or only) using the Incident management system, you may even need to go with ratio closer to 1:1. Hope this helps Jiri Pospisil IT Services LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Bilinski, John Sent: 29 September 2008 14:12 To: arslist@ARSLIST.ORG Subject: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses All, I need some quick advice for my management on how many Service Desk and Change Floating Licenses we should purchase for our new system. Can someone tell me what the ratio of AR System Floating licenses to Service Desk Floating Licenses you have with your system? I know that Application floating licenses are only grabbed from the user pool when a record is updated or submitted to the database which is a split second thing, in that case lets say for example I have 100 AR System Floating Licenses and I own service desk and my user base is 24 hours and not all users will use the system during peak hours how many Service Desk Floating licenses should I purchase? 1:3 or 1:4 or would a higher ratio be better? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses
I heard that with 7.1 you have to send BMC your license file for them to review it, and if you use more than you own they charge you for it. Is this true? No, this is not true. You are not required to send your license file for [BMC] to review it. However, if you are using more licenses than you've purchased, you are required to report the overage to BMC and purchase an appropriate number of licenses from BMC to ensure that you are in compliance with license agreements. Please see the FAQ for more information at: http://developer.bmc.com/communities/message/10881#10881 Q: How will BMC monitor my usage? A: BMC will not actively monitor your usage. BMC trusts its customers to self-report their usage and notify BMC or BMC partner when licenses are added or removed so that customer billing matches usage. Q: You mean no one from BMC will ever check on my usage? A: BMC reserves the right to audit any customer if it appears that a misuse of licenses has occurred. This would typically be initiated by the customer sales representative and would typically involve an interactive conversation with the customer to determine actual usage as compared to purchases. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Bilinski, John Sent: Mon 9/29/2008 6:37 AM To: arslist@ARSLIST.ORG Subject: Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses Thank you Jiri, How does the licensing true up at the end of the year with BMC work? I heard that with 7.1 you have to send BMC your license file for them to review it, and if you use more than you own they charge you for it. Is this true? Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Monday, September 29, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses ++ Please Read The Disclaimer At The Bottom Of This Email ++ John, one thing to consider is the fact that the application floating license is allocated to the user not when they update an entry in the given application, but when they access a form that belongs to the application, i.e. the incident management floating license token gets allocated to the users when they open the Incident Management console and stays with them for at least an hour or until they log off the Remedy client (this is what we observed on our 7.0.1 system). I have just had a quick look in our user log file and I think the usage ration between the Remedy floating and Incident management floating licenses is about 1:2. This is mostly due to the fact that we heavily use the work order module which does not require application license, only Remedy one. If your users will be mostly (or only) using the Incident management system, you may even need to go with ratio closer to 1:1. Hope this helps Jiri Pospisil IT Services LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Bilinski, John Sent: 29 September 2008 14:12 To: arslist@ARSLIST.ORG Subject: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses All, I need some quick advice for my management on how many Service Desk and Change Floating Licenses we should purchase for our new system. Can someone tell me what the ratio of AR System Floating licenses to Service Desk Floating Licenses you have with your system? I know that Application floating licenses are only grabbed from the user pool when a record is updated or submitted to the database which is a split second thing, in that case lets say for example I have 100 AR System Floating Licenses and I own service desk and my user base is 24 hours and not all users will use the system during peak hours how many Service Desk Floating licenses should I purchase? 1:3 or 1:4 or would a higher ratio be better? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only
