Re: Analytics Upgrade

[Brian Pancia]

I’m not 100% positive of BMC’s position on Analytics, but it looks like 
SmartReporting is replacing the native ARSystem and Web reporting and TrueSight 
is going to be replacing Analytics.  Both SmartReporting and TrueSight look 
really slick.  Haven’t had much time to play with them though.

Brian Pancia
Finity IT

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Monday, June 6, 2016 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Analytics Upgrade

**
Kathy,

I was of the understanding that reporting had changed completely for 9.1.  
Instead of Analytics, they have "Smart Reporting":
https://docs.bmc.com/docs/display/public/itsm91/Getting+started+with+BMC+Remedy+Smart+Reporting

We're not that deep into our 9.1 project yet, so I can't speak with 100% 
confidence about this, but hopefully it helps guide you in some way.

Thad

On Fri, Jun 3, 2016 at 12:23 PM, Kathy Morris 
mailto:kathymorris...@aol.com>> wrote:
**
Hi,

We are upgrading AR System/ITSM to 9.1. I am looking for the installer for the 
most recent version of Analytics.
I found:
https://docs.bmc.com/docs/display/public/BABSM8100/Home

A team member is telling me that BSM Analytics 8.1 is not correct. He says 
there is another version of BMC Analytics that is not for BSM that we should be 
using.
Are there two products of Analytics BSM vs. non-BSM? How do we know which one 
to use?


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Re: Analytics Upgrade

[Thad Esser]

Kathy,

I was of the understanding that reporting had changed completely for 9.1.
Instead of Analytics, they have "Smart Reporting":
https://docs.bmc.com/docs/display/public/itsm91/Getting+started+with+BMC+Remedy+Smart+Reporting

We're not that deep into our 9.1 project yet, so I can't speak with 100%
confidence about this, but hopefully it helps guide you in some way.

Thad

On Fri, Jun 3, 2016 at 12:23 PM, Kathy Morris 
wrote:

> **
>
> Hi,
>
>
>
> We are upgrading AR System/ITSM to 9.1. I am looking for the installer for
> the most recent version of Analytics.
>
> I found:
>
> https://docs.bmc.com/docs/display/public/BABSM8100/Home
>
>
>
> A team member is telling me that BSM Analytics 8.1 is not correct. He says
> there is another version of BMC Analytics that is not for BSM that we
> should be using.
>
> Are there two products of Analytics BSM vs. non-BSM? How do we know which
> one to use?
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Analytics Upgrade

[Laura Kasuba]

I was told that they haven't tested for BI 4.2 yet either so I cannot get a 
license key for that either.   They also said their isn't a 9.1 version yet and 
that is what we are going to.   Argh.

Laura Kasuba

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Analytics Upgrade

[Kathy Morris]

Hi,

 

We are upgrading AR System/ITSM to 9.1. I am looking for the installer for
the most recent version of Analytics.

I found:

https://docs.bmc.com/docs/display/public/BABSM8100/Home

 

A team member is telling me that BSM Analytics 8.1 is not correct. He says
there is another version of BMC Analytics that is not for BSM that we should
be using.

Are there two products of Analytics BSM vs. non-BSM? How do we know which
one to use?

 

 


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