Re: Atrium SSO with ARS
Santosh, Be sure to open a ticket with BMC - The BMC SSO team is very good and willing to work with you to execute the SSO solution. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Santosh kumar s Sent: Monday, February 17, 2014 1:44 PM To: arslist@ARSLIST.ORG Subject: Atrium SSO with ARS ** HI All, Need your suggestions on the below requirements: Atrium SSO to be integrated with ARS(& Mid Tier). in Remedy we will be having 2 set of people profiles, i) profiles having Blank password i.e they will be authenticated from AD ii)profiles having password in User form. so, what is the process to be followed to integrate Atrium SSO with Remedy. I have followed the steps given in Atrium SSO guide for Integrating ARS with Atrium SSO and manually configuring mid tier with SSO, but the integration is not working if we have AREA LDAP configurations given in ARS. so request your suggestions if anyone has implemented the above requirements. Regards, Santosh Kumar S _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Atrium SSO with ARS
Santosh I think there's some confusion. Neither of your scenarios require an SSO solution. 1. Blank password in User form This is one part of the AR System configuration to send an authentication event to an AREA plugin. Whether that's a link to an SSO solution or an LDAP solution. 2. Password set in User form This represents a standard AR System user account and tells AR System not to do (1) above. If your only requirements are for users to login with a Windows username/password or with a fixed AR System account, then you don't need an SSO solution. But just to clarify your point, the JSS SSO Plugin supports a fixed AR System user account and always has done, because it's an AR System feature not an SSO Plugin feature. There is of course very little reason to have them, fixed admin users being the common case, because SSO Plugin includes technology to validate a Windows username/password against a Windows Domain Controller without the need for an LDAP plugin. However if you want to use an LDAP plugin with SSO Plugin, that's fine. Further more, the JSS SSO Plugin Java AREA plugin (new in version 4) supports the BMC AREA LDAP plugin in a chained fashion, which is not supported by AtriumSSO. So if you're a fan of the Windows User Tool and you want to login with your Windows credentials, or even with an SSO enabled WUT, BMC provide no solution. Finally, in case you're not aware, AtriumSSO (being OpenAM) does not contain a fully featured Windows Authentication plugin, hence many BMC customers (and we keep finding them - or rather, they find us) are struggling to get a reliable "open IE and sign in to ITSM without logging in" solution with AtriumSSO. Ultimately, I guess you get what you pay for... John http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Atrium SSO with ARS
Hi, Are you sure about your statement below, did you contact the JSS guys to validate? Any SSO works on the principle as you have described based on the configuration - it uses the "Cross Reference Blank Passwords" Checkbox to trigger the External Authentication, if a password is present in the User form the External Authentication is not triggered and the system uses the password to validate the User. An SSO just extends this functionality to allow you to seamlessly Authenticate with the External store(s). Best to head over to BMC Communities for Atrium SSO information, the product guys sit across the Discussion Boards there and you will find lots of information on configuration, bugs, etc. It is not the easiest product in the world to setup and configure as there are many moving parts to it. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Santosh kumar s Sent: 18 February 2014 05:30 To: arslist@ARSLIST.ORG Subject: Re: Atrium SSO with ARS ** Hi Jim, yes, even we were also thought of using JSSO, but throught JSSO we will not be able to met the second requirments i had mentioned below(i.e User having account only in Remedy and they should get authenticated from Remedy(Password present in User form) itself). so we had switch over to Atrium SSO. Regards, Santosh Kumar S On Tue, Feb 18, 2014 at 4:18 AM, Jim Coryat (jcoryat) wrote: ** Santosh, We have been using Java System Solution's SSO solution for two years now and it has been flawless. Great support as well! Jim Coryat x34655 From: Santosh kumar s [mailto:santura...@gmail.com] Sent: Monday, February 17, 2014 11:44 AM Subject: Atrium SSO with ARS ** HI All, Need your suggestions on the below requirements: Atrium SSO to be integrated with ARS(& Mid Tier). in Remedy we will be having 2 set of people profiles, i) profiles having Blank password i.e they will be authenticated from AD ii)profiles having password in User form. so, what is the process to be followed to integrate Atrium SSO with Remedy. I have followed the steps given in Atrium SSO guide for Integrating ARS with Atrium SSO and manually configuring mid tier with SSO, but the integration is not working if we have AREA LDAP configurations given in ARS. so request your suggestions if anyone has implemented the above requirements. Regards, Santosh Kumar S _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Atrium SSO with ARS
Hi Jim, yes, even we were also thought of using JSSO, but throught JSSO we will not be able to met the second requirments i had mentioned below(i.e User having account only in Remedy and they should get authenticated from Remedy(Password present in User form) itself). so we had switch over to Atrium SSO. Regards, Santosh Kumar S On Tue, Feb 18, 2014 at 4:18 AM, Jim Coryat (jcoryat) wrote: > ** > > Santosh, > > > > We have been using Java System Solution's SSO solution for two years now > and it has been flawless. Great support as well! > > > > Jim Coryat > > x34655 > > > > *From:* Santosh kumar s [mailto:santura...@gmail.com] > *Sent:* Monday, February 17, 2014 11:44 AM > *Subject:* Atrium SSO with ARS > > > > ** > > HI All, > > > > Need your suggestions on the below requirements: > > > > Atrium SSO to be integrated with ARS(& Mid Tier). in Remedy we will be > having 2 set of people profiles, i) profiles having Blank password i.e they > will be authenticated from AD > > ii)profiles having password in User form. > > so, what is the process to be followed to integrate Atrium SSO with Remedy. > > I have followed the steps given in Atrium SSO guide for Integrating ARS > with Atrium SSO and manually configuring mid tier with SSO, but the > integration is not working if we have AREA LDAP configurations given in ARS. > > so request your suggestions if anyone has implemented the above > requirements. > > > > Regards, > > Santosh Kumar S > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Atrium SSO with ARS
Santosh, We have been using Java System Solution's SSO solution for two years now and it has been flawless. Great support as well! Jim Coryat x34655 From: Santosh kumar s [mailto:santura...@gmail.com] Sent: Monday, February 17, 2014 11:44 AM Subject: Atrium SSO with ARS ** HI All, Need your suggestions on the below requirements: Atrium SSO to be integrated with ARS(& Mid Tier). in Remedy we will be having 2 set of people profiles, i) profiles having Blank password i.e they will be authenticated from AD ii)profiles having password in User form. so, what is the process to be followed to integrate Atrium SSO with Remedy. I have followed the steps given in Atrium SSO guide for Integrating ARS with Atrium SSO and manually configuring mid tier with SSO, but the integration is not working if we have AREA LDAP configurations given in ARS. so request your suggestions if anyone has implemented the above requirements. Regards, Santosh Kumar S _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Atrium SSO with ARS
HI All, Need your suggestions on the below requirements: Atrium SSO to be integrated with ARS(& Mid Tier). in Remedy we will be having 2 set of people profiles, i) profiles having Blank password i.e they will be authenticated from AD ii)profiles having password in User form. so, what is the process to be followed to integrate Atrium SSO with Remedy. I have followed the steps given in Atrium SSO guide for Integrating ARS with Atrium SSO and manually configuring mid tier with SSO, but the integration is not working if we have AREA LDAP configurations given in ARS. so request your suggestions if anyone has implemented the above requirements. Regards, Santosh Kumar S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
