Re: BMC RKM
We are aware of this and we are working on ways to better the situation for both sides. It will take some time to get there but things are moving in the right direction. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Fri, Jun 5, 2009 at 10:28 AM, Rick Cook wrote: > ** > Well, if "working as expected" means that it now returns answers that are > usually relevant and sometimes helpful, then I would have to validate your > assertion. However, we may disagree slightly on the usefulness of the data > as a whole. Right now, ARSList archives, and for that matter, Google, are > still serving to be more useful. The problem doesn't seem to be with depth > or quality - I would actually rate those pretty highly. There are simply > many topics for which there are NO relevant entries. This adds more work > for support, as I'm sure you're aware. > > Rick > On Thu, Jun 4, 2009 at 8:49 PM, Axton wrote: >> >> This should now be working as expected again. It's always the little >> things that bite you. Please continue to post to the list when you >> see that things are not working as expected. I will do my best to >> watch for them and get things back in order. >> >> Axton Grams >> >> The opinions, statements, and/or suggested courses of action expressed >> in this E-mail do not necessarily reflect those of BMC Software, Inc. >> My voluntary participation in this forum is not intended to convey a >> role as a spokesperson, liaison or public relations representative for >> BMC Software, Inc. >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC RKM
Well, if "working as expected" means that it now returns answers that are usually relevant and sometimes helpful, then I would have to validate your assertion. However, we may disagree slightly on the usefulness of the data as a whole. Right now, ARSList archives, and for that matter, Google, are still serving to be more useful. The problem doesn't seem to be with depth or quality - I would actually rate those pretty highly. There are simply many topics for which there are NO relevant entries. This adds more work for support, as I'm sure you're aware. Rick On Thu, Jun 4, 2009 at 8:49 PM, Axton wrote: > This should now be working as expected again. It's always the little > things that bite you. Please continue to post to the list when you > see that things are not working as expected. I will do my best to > watch for them and get things back in order. > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC RKM
What version are they running (of RKM)? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Axton > Sent: Thursday, June 04, 2009 10:50 PM > To: arslist@ARSLIST.ORG > Subject: BMC RKM > > This should now be working as expected again. It's always the little > things that bite you. Please continue to post to the list when you > see that things are not working as expected. I will do my best to > watch for them and get things back in order. > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC RKM
Thank you, sir. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Thursday, June 04, 2009 10:50 PM To: arslist@ARSLIST.ORG Subject: BMC RKM This should now be working as expected again. It's always the little things that bite you. Please continue to post to the list when you see that things are not working as expected. I will do my best to watch for them and get things back in order. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
BMC RKM
This should now be working as expected again. It's always the little things that bite you. Please continue to post to the list when you see that things are not working as expected. I will do my best to watch for them and get things back in order. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
