For any integration, ask the following questions:
1) Does Zenoes support web services?
2) Does Zenoes support operating external applications (from API calls
all the way to sophisticated JMS)
If it does then you have nailed the protocol on how to talk to Remedy.
So even if no-one had done any integration with Zenoes before, you can
follow either
path 1 or 2 to get tickets created / updated etc...
On Jul 2, 2:07 pm, "Arner, Todd" wrote:
> Hello Everyone,
> Our company has purchased the Zenoss application for server and network
> monitoring. I have a general questions on whether or not any one else
> out there is using Zenoss.
>
> If so, have you integrated with the Service Desk application to generate
> incidents.
>
> If you have integrated, how are you passing data, email engine, api, web
> services etc.
>
> Any other information you can sure is appreciated.
>
> Thanks,
> Todd Arner
> Great Lakes
>
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