Re: BMCRemedy Support Site - How to Print Issues
My workaround is to do a CTL-A and select the whole mess, which includes what you can't see. Then paste that into notepad/word/whatever and print from there. My ticket on the issue went nowhere, it was closed out some time ago. November 10th to be exact. The resolution provided was: "Called Tony to discuss this issue. I explained not much we can do here in Support, but I'll pass this request to the folks who work on our Support web site. " ;-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/20/2007 10:50 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BMCRemedy Support Site - How to Print Issues Hi, Tony: Thank you for responding. The Print Friendly button doesn't seem to print the complete case. Some of the entries are cutoff. How would one go about printing the complete case, with all comments intact? By the way, have you heard from them on the issue you reported? Thanks, Michelle -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: BMCRemedy Support Site - How to Print Issues Sure. Modify/View Issue Printer Friendly (Next to Save) Note that there are no scroll bars on the window presented. You can print it though, or scroll the content area to see the whole history. I reported this a few days after the site went live. I usually print to a PDF... =) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/20/2007 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMCRemedy Support Site - How to Print Issues Hi, Has any one figured out a user-friendly way to print a single support issue from the Support site? Besides opening each update (row) to the case and screen printing it? (As most of you know by now, each update to a case is represented by a row in the Update Issues table.) I've called customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: BMCRemedy Support Site - How to Print Issues
Hi, Tony: Thank you for responding. The Print Friendly button doesn't seem to print the complete case. Some of the entries are cutoff. How would one go about printing the complete case, with all comments intact? By the way, have you heard from them on the issue you reported? Thanks, Michelle -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: BMCRemedy Support Site - How to Print Issues Sure. Modify/View Issue Printer Friendly (Next to Save) Note that there are no scroll bars on the window presented. You can print it though, or scroll the content area to see the whole history. I reported this a few days after the site went live. I usually print to a PDF... =) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/20/2007 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMCRemedy Support Site - How to Print Issues Hi, Has any one figured out a user-friendly way to print a single support issue from the Support site? Besides opening each update (row) to the case and screen printing it? (As most of you know by now, each update to a case is represented by a row in the Update Issues table.) I've called customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: BMCRemedy Support Site - How to Print Issues
Sure. Modify/View Issue Printer Friendly (Next to Save) Note that there are no scroll bars on the window presented. You can print it though, or scroll the content area to see the whole history. I reported this a few days after the site went live. I usually print to a PDF... =) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/20/2007 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMCRemedy Support Site - How to Print Issues Hi, Has any one figured out a user-friendly way to print a single support issue from the Support site? Besides opening each update (row) to the case and screen printing it? (As most of you know by now, each update to a case is represented by a row in the Update Issues table.) I've called customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
BMCRemedy Support Site - How to Print Issues
Hi, Has any one figured out a user-friendly way to print a single support issue from the Support site? Besides opening each update (row) to the case and screen printing it? (As most of you know by now, each update to a case is represented by a row in the Update Issues table.) I've called customer support and they confirmed that there is no way to print. I've already submitted an RFE. In the meantime, has anyone figured out another way? Thanks, Michelle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
