Re: Best practice form in AR System Service Management 7.5
Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk ClassicView Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
It's kind of an odd behavior but when it happened to us, I think on the mid tier, you have to uncheck the 'perform check' and 'cache persistence' settings and then flush the cache and restart the web server. I will try to get specifics for you but that will be a good start. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
Tommy, That's interesting. We actually didn't face that issue in 7.6.04. It could be just at the mid tier level. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 28, 2011 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
Oh that would be cool then. We did not upgrade ITSM to 7.6.04sp1 just AR and CMDB but I had thought that with the Deploy View being foundation it would be a 7.6.4 version. Mid-tier cache is a much easier fix. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 28, 2011 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Tommy, That's interesting. We actually didn't face that issue in 7.6.04. It could be just at the mid tier level. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 28, 2011 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
** you can deploy at the company level but you have to be sure all users are associated to that company. From the CTM:Peope form on Login/Access tab. If Access Restriction does not have the company in the table, it won't work. If this is the case, do a build update of CTM:People Permission Groups Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail) Original Message Subject: Re: Best practice form in AR System Service Management 7.5From: Tommy Morris tommy.mor...@radioshack.comDate: Wed, September 28, 2011 10:31 amTo: arslist@ARSLIST.ORG** Oh that would be cool then. We did not upgrade ITSM to 7.6.04sp1 just AR and CMDB but I had thought that with the Deploy View being foundation it would be a 7.6.4 “version”. Mid-tier cache is a much easier fix. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, TaufSent:Wednesday, September 28, 2011 10:28 AMTo:arslist@ARSLIST.ORGSubject:Re: Best practice form in AR System Service Management 7.5 ** Tommy, That’s interesting. We actually didn’t face that issue in 7.6.04. It could be just at the mid tier level. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy MorrisSent:Wednesday, September 28, 2011 11:25 AMTo:arslist@ARSLIST.ORGSubject:Re: Best practice form in AR System Service Management 7.5 ** That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxenaSent:Wednesday, September 28, 2011 10:17 AMTo:arslist@ARSLIST.ORGSubject:Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.comARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.comARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Best practice form in AR System Service Management 7.5
Hello everyone, I like to open the HPD:Help Desk form with the Default User View instead of the Best practice view in the Service Desk Management 7.5 application. Can this be done using configuration changes or do I need to change something using the administrator tool? Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
I asked this question after the BMC webex last week, and yesterday they sent me an answer. An administrator can set the preference for Best Practice view or classic view at the Company, Support Group, or individual support staff member level; the support staff user cannot set it themselves, and cannot switch back and forth between them. I don't have my 7.5 environment up yet so I haven't actually seen how this is done. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Friday, May 22, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Best practice form in AR System Service Management 7.5 ** Hello everyone, I like to open the HPD:Help Desk form with the Default User View instead of the Best practice view in the Service Desk Management 7.5 application. Can this be done using configuration changes or do I need to change something using the administrator tool? Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
I haven't looked into it, but if it's just a view you should be able to set it in the user preferences, no? Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, May 22, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** I asked this question after the BMC webex last week, and yesterday they sent me an answer. An administrator can set the preference for Best Practice view or classic view at the Company, Support Group, or individual support staff member level; the support staff user cannot set it themselves, and cannot switch back and forth between them. I don't have my 7.5 environment up yet so I haven't actually seen how this is done. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Friday, May 22, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Best practice form in AR System Service Management 7.5 ** Hello everyone, I like to open the HPD:Help Desk form with the Default User View instead of the Best practice view in the Service Desk Management 7.5 application. Can this be done using configuration changes or do I need to change something using the administrator tool? Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
To set the view, you must set it within the Application Administration Console. Go to the Custom configuration tab. Select FoundationAdvanced OptionsView Selection Framework - Deploy View. There you will select the application and view for Company, Support Group or Individual. John Cahill From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 22, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** I haven't looked into it, but if it's just a view you should be able to set it in the user preferences, no? Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, May 22, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** I asked this question after the BMC webex last week, and yesterday they sent me an answer. An administrator can set the preference for Best Practice view or classic view at the Company, Support Group, or individual support staff member level; the support staff user cannot set it themselves, and cannot switch back and forth between them. I don't have my 7.5 environment up yet so I haven't actually seen how this is done. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Friday, May 22, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Best practice form in AR System Service Management 7.5 ** Hello everyone, I like to open the HPD:Help Desk form with the Default User View instead of the Best practice view in the Service Desk Management 7.5 application. Can this be done using configuration changes or do I need to change something using the administrator tool? Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Best practice form in AR System Service Management 7.5
Thank you John. I am opening the Incident request form using the classic view now. Great!! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cahill, John Sent: Friday, May 22, 2009 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** To set the view, you must set it within the Application Administration Console. Go to the Custom configuration tab. Select FoundationAdvanced OptionsView Selection Framework - Deploy View. There you will select the application and view for Company, Support Group or Individual. John Cahill From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 22, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** I haven't looked into it, but if it's just a view you should be able to set it in the user preferences, no? Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, May 22, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** I asked this question after the BMC webex last week, and yesterday they sent me an answer. An administrator can set the preference for Best Practice view or classic view at the Company, Support Group, or individual support staff member level; the support staff user cannot set it themselves, and cannot switch back and forth between them. I don't have my 7.5 environment up yet so I haven't actually seen how this is done. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Friday, May 22, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Best practice form in AR System Service Management 7.5 ** Hello everyone, I like to open the HPD:Help Desk form with the Default User View instead of the Best practice view in the Service Desk Management 7.5 application. Can this be done using configuration changes or do I need to change something using the administrator tool? Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
