Hi Roger,
My company’s ActionProgram Manager Plus (APM Plus) can collect costs and do
billing and it does a lot more than that. We have counted 18 use cases,
particularly when combined with the ITSM suite. As compared to ITBM, it is
also Remedy-based.
APM Plus is a process and life cycle management system which includes a lot of
functionality. When added to the ITSM Suite, it turns it into a fully
integrated Demand Management System. The idea is to track all work in the
Remedy system and connect the work to a service request. If you know the cost
of each service request, since you know who the requester was and the
organization they are in, you can summarize this to get the cost of the work
performed for each organization. This is one of the 18 use cases.
If you’d like to discuss this, please give me a call at 310-230-1722.
Thanks.
Stan
w. 310-230-1722.
c. 310-428-5748.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, September 30, 2015 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Billing/Invoicing application that works with ITSM
**
I have been asked if there is a third party application that works with ITSM to
do Billing/Invoicing.
I know that ITBM integrated with ITSM and could produce invoices, since BMC has
discontinued the ITSM Procurement application and ITBM is there any other
solution.
Thanks in advance.
Roger Justice
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