Blank Plain Text Body on the incoming Email with HTML format
Hi All, Our AR Email engine worked fine for years on all types of email format as such Plain Tex, HTML..., but after recent rebooting the server, all of a sudden the Plain Text Body field on the incoming AR System Email Messages is empty... there are text on the HTML Body. I just wondering what went wrong... There is no change in the email configurations. This issue only happen to the HTML format, there is no problem when the incoming email in with the plain text. Any idea what could have caused this problem? AR Server/ Email Engine 6.3 with patch 20 MS SQL 2000 AF ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Blank Plain Text Body on the incoming Email with HTML format
Thank Mike, Can you send me the patch 21 whenever you have a chance? AF On Feb 12, 2008 12:01 PM, Mike Wallick <[EMAIL PROTECTED]> wrote: > I had a very similar issue with 6.3 patch 21 (I've since upgraded to 7.0.1 > ). > > My issue was that plain text emails with attachments had their bodies > stripped once the email was submitted into the AR System Email > Messages form. If I sent an HTML email from my gmail account (with an > attachment), the html body field was populated in the AR System Email > Messages form, but the plain text body was not. Also, with my gmail > account, emails without attachments were processed correctly. > > I don't know if the fix has been rolled up into a newer patch for 6.3, > but the workaround I used (was told to use by BMC, rather) was to > replace the patch 21 emaildaemon.jar file with the patch 16 > emaildaemon.jar file (I went from patch 16 to 21). That fixed the > problem temporarily. I was later provided a "special" patch 21 > emaildaemon.jar file, which functioned correctly. > > If you'd like I could probably dig up the special patch 21 > emaildaemon.jar file that was provided to me. I think I still have it > somewhere. > > Mike > > On 2/12/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Perhaps a setting on your mail server (or your Remedy email user) > > changed, and bouncing the server caused that change to take effect. > > > > Rick > > > > > > On Feb 12, 2008 11:14 AM, Andrew Fremont <[EMAIL PROTECTED]> > wrote: > > > > > ** Hi All, > > > > > > Our AR Email engine worked fine for years on all types of email format > as > > such Plain Tex, HTML..., but after recent rebooting the server, all of > a > > sudden the Plain Text Body field on the incoming AR System Email > Messages is > > empty... there are text on the HTML Body. I just wondering what went > > wrong... There is no change in the email configurations. > > > > > > This issue only happen to the HTML format, there is no problem when > the > > incoming email in with the plain text. > > > > > > Any idea what could have caused this problem? > > > > > > AR Server/ Email Engine 6.3 with patch 20 > > > MS SQL 2000 > > > > > > AF > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Blank Plain Text Body on the incoming Email with HTML format
I just sent you the jar off list. Mike On 2/12/08, Andrew Fremont <[EMAIL PROTECTED]> wrote: > ** Thank Mike, > > Can you send me the patch 21 whenever you have a chance? > > AF > > > On Feb 12, 2008 12:01 PM, Mike Wallick <[EMAIL PROTECTED]> wrote: > > > > > I had a very similar issue with 6.3 patch 21 (I've since upgraded to > 7.0.1). > > > > My issue was that plain text emails with attachments had their bodies > > stripped once the email was submitted into the AR System Email > > Messages form. If I sent an HTML email from my gmail account (with an > > attachment), the html body field was populated in the AR System Email > > Messages form, but the plain text body was not. Also, with my gmail > > account, emails without attachments were processed correctly. > > > > I don't know if the fix has been rolled up into a newer patch for 6.3, > > but the workaround I used (was told to use by BMC, rather) was to > > replace the patch 21 emaildaemon.jar file with the patch 16 > > emaildaemon.jar file (I went from patch 16 to 21). That fixed the > > problem temporarily. I was later provided a "special" patch 21 > > emaildaemon.jar file, which functioned correctly. > > > > If you'd like I could probably dig up the special patch 21 > > emaildaemon.jar file that was provided to me. I think I still have it > > somewhere. > > > > Mike > > > > > > > > > > On 2/12/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > > ** Perhaps a setting on your mail server (or your Remedy email user) > > > changed, and bouncing the server caused that change to take effect. > > > > > > Rick > > > > > > > > > On Feb 12, 2008 11:14 AM, Andrew Fremont <[EMAIL PROTECTED]> > wrote: > > > > > > > ** Hi All, > > > > > > > > Our AR Email engine worked fine for years on all types of email format > as > > > such Plain Tex, HTML..., but after recent rebooting the server, all of > a > > > sudden the Plain Text Body field on the incoming AR System Email > Messages is > > > empty... there are text on the HTML Body. I just wondering what went > > > wrong... There is no change in the email configurations. > > > > > > > > This issue only happen to the HTML format, there is no problem when > the > > > incoming email in with the plain text. > > > > > > > > Any idea what could have caused this problem? > > > > > > > > AR Server/ Email Engine 6.3 with patch 20 > > > > MS SQL 2000 > > > > > > > > AF > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Blank Plain Text Body on the incoming Email with HTML format
Oh, if you want to call support and ask about it, all this should be documented on ISS03096589. Mike On 2/12/08, Mike Wallick <[EMAIL PROTECTED]> wrote: > I had a very similar issue with 6.3 patch 21 (I've since upgraded to 7.0.1). > > My issue was that plain text emails with attachments had their bodies > stripped once the email was submitted into the AR System Email > Messages form. If I sent an HTML email from my gmail account (with an > attachment), the html body field was populated in the AR System Email > Messages form, but the plain text body was not. Also, with my gmail > account, emails without attachments were processed correctly. > > I don't know if the fix has been rolled up into a newer patch for 6.3, > but the workaround I used (was told to use by BMC, rather) was to > replace the patch 21 emaildaemon.jar file with the patch 16 > emaildaemon.jar file (I went from patch 16 to 21). That fixed the > problem temporarily. I was later provided a "special" patch 21 > emaildaemon.jar file, which functioned correctly. > > If you'd like I could probably dig up the special patch 21 > emaildaemon.jar file that was provided to me. I think I still have it > somewhere. > > Mike > > On 2/12/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Perhaps a setting on your mail server (or your Remedy email user) > > changed, and bouncing the server caused that change to take effect. > > > > Rick > > > > > > On Feb 12, 2008 11:14 AM, Andrew Fremont <[EMAIL PROTECTED]> wrote: > > > > > ** Hi All, > > > > > > Our AR Email engine worked fine for years on all types of email format as > > such Plain Tex, HTML..., but after recent rebooting the server, all of a > > sudden the Plain Text Body field on the incoming AR System Email Messages is > > empty... there are text on the HTML Body. I just wondering what went > > wrong... There is no change in the email configurations. > > > > > > This issue only happen to the HTML format, there is no problem when the > > incoming email in with the plain text. > > > > > > Any idea what could have caused this problem? > > > > > > AR Server/ Email Engine 6.3 with patch 20 > > > MS SQL 2000 > > > > > > AF > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Blank Plain Text Body on the incoming Email with HTML format
Perhaps a setting on your mail server (or your Remedy email user) changed, and bouncing the server caused that change to take effect. Rick On Feb 12, 2008 11:14 AM, Andrew Fremont <[EMAIL PROTECTED]> wrote: > ** Hi All, > > Our AR Email engine worked fine for years on all types of email format as > such Plain Tex, HTML..., but after recent rebooting the server, all of a > sudden the Plain Text Body field on the incoming AR System Email Messages is > empty... there are text on the HTML Body. I just wondering what went > wrong... There is no change in the email configurations. > > This issue only happen to the HTML format, there is no problem when the > incoming email in with the plain text. > > Any idea what could have caused this problem? > > AR Server/ Email Engine 6.3 with patch 20 > MS SQL 2000 > > AF > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Blank Plain Text Body on the incoming Email with HTML format
I had a very similar issue with 6.3 patch 21 (I've since upgraded to 7.0.1). My issue was that plain text emails with attachments had their bodies stripped once the email was submitted into the AR System Email Messages form. If I sent an HTML email from my gmail account (with an attachment), the html body field was populated in the AR System Email Messages form, but the plain text body was not. Also, with my gmail account, emails without attachments were processed correctly. I don't know if the fix has been rolled up into a newer patch for 6.3, but the workaround I used (was told to use by BMC, rather) was to replace the patch 21 emaildaemon.jar file with the patch 16 emaildaemon.jar file (I went from patch 16 to 21). That fixed the problem temporarily. I was later provided a "special" patch 21 emaildaemon.jar file, which functioned correctly. If you'd like I could probably dig up the special patch 21 emaildaemon.jar file that was provided to me. I think I still have it somewhere. Mike On 2/12/08, Rick Cook <[EMAIL PROTECTED]> wrote: > ** Perhaps a setting on your mail server (or your Remedy email user) > changed, and bouncing the server caused that change to take effect. > > Rick > > > On Feb 12, 2008 11:14 AM, Andrew Fremont <[EMAIL PROTECTED]> wrote: > > > ** Hi All, > > > > Our AR Email engine worked fine for years on all types of email format as > such Plain Tex, HTML..., but after recent rebooting the server, all of a > sudden the Plain Text Body field on the incoming AR System Email Messages is > empty... there are text on the HTML Body. I just wondering what went > wrong... There is no change in the email configurations. > > > > This issue only happen to the HTML format, there is no problem when the > incoming email in with the plain text. > > > > Any idea what could have caused this problem? > > > > AR Server/ Email Engine 6.3 with patch 20 > > MS SQL 2000 > > > > AF > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
