Re: Broadcasts visible by all

[itsm.support]

Hi,

 

Broadcast View access - Public or Internal is for multitenant environment. 

View access depends on company configured for People in the People form

 

View access play no role if environment is single tenant.

 

HTH

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Regards,

Rahul Badwaik

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Friday, January 04, 2013 7:15 PM
To: arslist@ARSLIST.ORG
Subject: Broadcasts visible by all

 

** 

ARSList 7.6.04 SP4
ITSM 7.6.04  SP4
 
When we create a broadcast and set the View Access to Internal, my
understanding was that only people with Support Staff = Yes and  where the
Location Information on the Broadcast matches the Location Information on
the Person record of person logged in would be able to view that Broadcast.
What we are experiencing is that all people can view all broadcasts from the
SRM portal regardless if the View Access is Internal or Public.  We have had
a ticket open with BMC for a couple of weeks and got a response back that
this is working as designed.  They are saying 'Internal' will restrict view
access to the company chosen for Broadcast. In our case, 'Company' is "ACME
Company". So, all folks 'internal' to "ACME Company" will be able to see the
Broadcasts created for the company "ACME Company".  We are single tenancy
and all our people are in "ACME Company".  Therefore the field View Access
Internal and Public plays no role when creating a Broadcast.  In addition we
pointed out that the User Documentation does not explain it that way and we
ended up creating an RFE for BMC to update the documentation.  Support is
very certain that this is working as designed.
 
This seems incorrect to me.  I just wanted to verify this functioanlity with
the ARSList.  Can someone explain what the View Access field does on a
Broadcast if anything?  
 
Thanks
Kevin Shaffer
 
 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Broadcasts visible by all

[Kevin Shaffer]

ARSList 7.6.04 SP4ITSM 7.6.04  SP4 When we create a broadcast and set the View 
Access to Internal, my understanding was that only people with Support Staff = 
Yes and  where the Location Information on the Broadcast matches the Location 
Information on the Person record of person logged in would be able to view that 
Broadcast.  What we are experiencing is that all people can view all broadcasts 
from the SRM portal regardless if the View Access is Internal or Public.  We 
have had a ticket open with BMC for a couple of weeks and got a response back 
that this is working as designed.  They are saying 'Internal' will restrict 
view access to the company chosen for Broadcast. In our case, 'Company' is 
"ACME Company". So, all folks 'internal' to "ACME Company" will be able to see 
the Broadcasts created for the company "ACME Company".  We are single tenancy 
and all our people are in "ACME Company".  Therefore the field View Access 
Internal and Public plays no role when creating a Broadcast.  In addition we 
pointed out that the User Documentation does not explain it that way and we 
ended up creating an RFE for BMC to update the documentation.  Support is very 
certain that this is working as designed. This seems incorrect to me.  I just 
wanted to verify this functioanlity with the ARSList.  Can someone explain what 
the View Access field does on a Broadcast if anything?   ThanksKevin Shaffer
  
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