Re: Business Objects XI - Solaris MidTier integration issues - RESOLVED

2008-05-28 Thread Prashant Patil 
Hi All,

My problem is solved. I am able to see reports on the web. The problem was
in ARWebReportViewer configuration - AR System ODBC Date Source Connection.
During installation of this application on BO server I had given a custom
datasource name. But now I changed it to match the standard name given in
Windows ODBC drivers list - AR System ODBC Data Source

Regards,
Prashant


On Sun, May 25, 2008 at 2:33 PM, Prashant Patil [EMAIL PROTECTED] wrote:

 Dear All,


 I am in the process of configuring ARS web reporting – using ARS7.1 with
 Business Objects XI. At the current stage I am facing the following error:
 Failed to process the request!! An unexpected error has occurred 
 com.crystaldecisions.sdk.exception.SDKException$Unexpected:
 An unexpected error has occurred cause:java.io.IOException: CreateProcess:
 C:\Program Files\Business Objects\BusinessObjects Enterprise
 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report
 C:\Program Files\AR
 System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt
 -newrpt -discard -version 1100 -thumbnail -outfile -token
 [EMAIL PROTECTED]NLViXgJYC;H?L[EMAIL PROTECTED]
 \MO40NLViXgJYC;H?L[EMAIL PROTECTED]



 I am sure I am missing something related to defining paths. I appreciate
 all the help as I am struggling to get web reports to work. I have gone
 through a post by William Rentfrow (
 http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html)
 but am confused about the path settings



 Our configuration and steps done are:



 1 - Solaris AR Server 7.1  MidTier 7.0.01

 1 – Business Objects XI Windows box running IIS 6

  I need to get mid-tier solaris box(es) to display Crystal Reports on the
 web.

 (A) Configure Business Objects XI Server

 1) Installed Java SDK 1.5.0_12

 2) Installed Tomcat 5.5.23

 3) Installed Apache Tomcat IIS Redirector 1.2.14.0

 4) Restart IIS Admin Service

 5) Checked Apache homepage (http://BO-server-name:8080) – OK

 6) Installed the ARWebReportViewer.

 7) Checked ARReports link (
 http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK



 (B) Configure Report Settings on Solaris MidTier

 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on
 a different machine without a mid tier

 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local
 folder on MidTier server)

 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080



 (C) Update Crystal entry in Report Type form using User Tool

 Old Entry value – Crystal10URL=$CRTLOC$/arreports/…..

 Updated to – Crystal10URL= http://BO-server-name:8080/arreports/…..;


 (D) Configure Report Settings in ARWebReportViewer application on BO server

 1) Reporting Working Directory* - C:\Program Files\AR
 System\ARWebReportViewerITSM\reports

 2) CMS Machine Name* - BO-server-name

 3) CMS Machine Connection Details –

 Chose Business Objects Enterprise XI

 AR System ODBC Data Source Name - ARSITSM

 CMS Folder Name - ARReports
 CMS User Name  Pwd – Used same access details after
 testing with BO URL  -
 http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx




 Thanks.

 Regards,
 Prashant


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Business Objects XI - Solaris MidTier integration issues

2008-05-25 Thread Prashant Patil 
Dear All,


I am in the process of configuring ARS web reporting – using ARS7.1 with
Business Objects XI. At the current stage I am facing the following error:
Failed to process the request!! An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected:
An unexpected error has occurred cause:java.io.IOException: CreateProcess:
C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report
C:\Program Files\AR
System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt
-newrpt -discard -version 1100 -thumbnail -outfile -token
[EMAIL PROTECTED]NLViXgJYC;H?L[EMAIL PROTECTED]
\MO40NLViXgJYC;H?L[EMAIL PROTECTED]



I am sure I am missing something related to defining paths. I appreciate all
the help as I am struggling to get web reports to work. I have gone through
a post by William Rentfrow (
http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html)
but am confused about the path settings



Our configuration and steps done are:



1 - Solaris AR Server 7.1  MidTier 7.0.01

1 – Business Objects XI Windows box running IIS 6

 I need to get mid-tier solaris box(es) to display Crystal Reports on the
web.

(A) Configure Business Objects XI Server

1) Installed Java SDK 1.5.0_12

2) Installed Tomcat 5.5.23

3) Installed Apache Tomcat IIS Redirector 1.2.14.0

4) Restart IIS Admin Service

5) Checked Apache homepage (http://BO-server-name:8080) – OK

6) Installed the ARWebReportViewer.

7) Checked ARReports link (
http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK



(B) Configure Report Settings on Solaris MidTier

1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a
different machine without a mid tier

2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local
folder on MidTier server)

3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080



(C) Update Crystal entry in Report Type form using User Tool

Old Entry value – Crystal10URL=$CRTLOC$/arreports/…..

Updated to – Crystal10URL= http://BO-server-name:8080/arreports/…..;


(D) Configure Report Settings in ARWebReportViewer application on BO server

1) Reporting Working Directory* - C:\Program Files\AR
System\ARWebReportViewerITSM\reports

2) CMS Machine Name* - BO-server-name

3) CMS Machine Connection Details –

Chose Business Objects Enterprise XI

AR System ODBC Data Source Name - ARSITSM

CMS Folder Name - ARReports
CMS User Name  Pwd – Used same access details after testing
with BO URL  -
http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx




Thanks.

Regards,
Prashant

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Re: Business Objects XI - Solaris MidTier integration issues

2008-05-25 Thread Prashant Patil 
Dear All,

Just an update on the problem: I am getting a different error now.

Regarding step (C) I have changed the values back to the original and the
error Failed to process request is gone now.

However once Run Report is clicked I get the screen to enter report title
and sub-title. Here when I click OK it is giving the following error :(
*
Error
Failed to open the connection. Failed to open the connection.
C:\WINDOWS\TEMP\{FF156FD4-60BD-4BC2-B8AA-ABFFDAFEBC96}.rpt  *


Anybody have any ideas what could be the problem?


Thanks.

Regards,
Prashant





On Sun, May 25, 2008 at 2:33 PM, Prashant Patil [EMAIL PROTECTED] wrote:

 Dear All,


 I am in the process of configuring ARS web reporting – using ARS7.1 with
 Business Objects XI. At the current stage I am facing the following error:
 Failed to process the request!! An unexpected error has occurred 
 com.crystaldecisions.sdk.exception.SDKException$Unexpected:
 An unexpected error has occurred cause:java.io.IOException: CreateProcess:
 C:\Program Files\Business Objects\BusinessObjects Enterprise
 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report
 C:\Program Files\AR
 System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt
 -newrpt -discard -version 1100 -thumbnail -outfile -token
 [EMAIL PROTECTED]NLViXgJYC;H?L[EMAIL PROTECTED]
 \MO40NLViXgJYC;H?L[EMAIL PROTECTED]



 I am sure I am missing something related to defining paths. I appreciate
 all the help as I am struggling to get web reports to work. I have gone
 through a post by William Rentfrow (
 http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html)
 but am confused about the path settings



 Our configuration and steps done are:



 1 - Solaris AR Server 7.1  MidTier 7.0.01

 1 – Business Objects XI Windows box running IIS 6

  I need to get mid-tier solaris box(es) to display Crystal Reports on the
 web.

 (A) Configure Business Objects XI Server

 1) Installed Java SDK 1.5.0_12

 2) Installed Tomcat 5.5.23

 3) Installed Apache Tomcat IIS Redirector 1.2.14.0

 4) Restart IIS Admin Service

 5) Checked Apache homepage (http://BO-server-name:8080) – OK

 6) Installed the ARWebReportViewer.

 7) Checked ARReports link (
 http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK



 (B) Configure Report Settings on Solaris MidTier

 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on
 a different machine without a mid tier

 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local
 folder on MidTier server)

 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080



 (C) Update Crystal entry in Report Type form using User Tool

 Old Entry value – Crystal10URL=$CRTLOC$/arreports/…..

 Updated to – Crystal10URL= http://BO-server-name:8080/arreports/…..;


 (D) Configure Report Settings in ARWebReportViewer application on BO server

 1) Reporting Working Directory* - C:\Program Files\AR
 System\ARWebReportViewerITSM\reports

 2) CMS Machine Name* - BO-server-name

 3) CMS Machine Connection Details –

 Chose Business Objects Enterprise XI

 AR System ODBC Data Source Name - ARSITSM

 CMS Folder Name - ARReports
 CMS User Name  Pwd – Used same access details after
 testing with BO URL  -
 http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx




 Thanks.

 Regards,
 Prashant


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Re: Business Objects XI - Solaris MidTier integration issues

2008-05-25 Thread Mario Roehr 


Prashant,

check the permission for both your local C:\windows\temp directory and the
windows\temp directory on the BO-Server
Try to grant write permission to 'Everyone'.

HTH
Mario





   
 Prashant Patil
 [EMAIL PROTECTED] 
 OMTo 
 Sent by: Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)Subject 
 [EMAIL PROTECTED] Re: Business Objects XI - Solaris   
 ORG  MidTier integration issues  
   
   
 25.05.2008 17:26  
   
   
 Please respond to 
 [EMAIL PROTECTED] 
RG 
   
   




** Dear All,

Just an update on the problem: I am getting a different error now.

Regarding step (C) I have changed the values back to the original and the
error Failed to process request is gone now.

However once Run Report is clicked I get the screen to enter report title
and sub-title. Here when I click OK it is giving the following error :(

Error
Failed to open the connection. Failed to open the connection.
C:\WINDOWS\TEMP\{FF156FD4-60BD-4BC2-B8AA-ABFFDAFEBC96}.rpt


Anybody have any ideas what could be the problem?


Thanks.

Regards,
Prashant





On Sun, May 25, 2008 at 2:33 PM, Prashant Patil [EMAIL PROTECTED] wrote:


  Dear All,



  I am in the process of configuring ARS web reporting – using ARS7.1
  with Business Objects XI. At the current stage I am facing the
  following error:


  Failed to process the request!!
  An unexpected error has occurred
  com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
  unexpected error has occurred cause:java.io.IOException:
  CreateProcess: C:\Program Files\Business Objects\BusinessObjects
  Enterprise
  11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe
  -report C:\Program Files\AR
  
System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt
 -newrpt -discard -version 1100 -thumbnail -outfile -token
  [EMAIL PROTECTED]NLViXgJYC;H?L[EMAIL PROTECTED]JYC;H?L[EMAIL 
PROTECTED]






  I am sure I am missing something related to defining paths. I
  appreciate all the help as I am struggling to get web reports to
  work. I have gone through a post by William Rentfrow (
  
http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html
  ) but am confused about the path settings





  Our configuration and steps done are:





  1 - Solaris AR Server 7.1  MidTier 7.0.01


  1 – Business Objects XI Windows box running IIS 6


   I need to get mid-tier solaris box(es) to display Crystal Reports on
  the web.
  (A) Configure Business Objects XI Server


  1) Installed Java SDK 1.5.0_12


  2) Installed Tomcat 5.5.23


  3) Installed Apache Tomcat IIS Redirector 1.2.14.0


  4) Restart IIS Admin Service


  5) Checked Apache homepage (http://BO-server-name:8080) – OK


  6) Installed the ARWebReportViewer.


  7) Checked ARReports link (
  http://BO-server-name:8080/arreports/shared/config/configreport.jsp)
  - OK



  (B) Configure Report Settings on Solaris MidTier


  1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server
  XI on a different machine without a mid tier


  2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports
  (local folder on MidTier server)


  3) BOXI/Crystal Report Server 11 Location -
  http://BO-server-name:8080



  (C) Update Crystal entry in Report Type form using User Tool


  Old Entry value – Crystal10URL=$CRTLOC$/arreports/…..


  Updated to – Crystal10URL= http://BO-server-name:8080/arreports/…..;



  (D) Configure Report Settings in ARWebReportViewer application on BO
  server


  1) Reporting Working Directory* - C:\Program