Re: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-22 Thread Abhi$hek 
Hi Experts,

If anyone can provide high level approach to achieve the bidirectional
integration of service now with Remedy 8.1.

On Thu 22 Nov, 2018, 2:37 PM Tzachi Shaiovitch, 
wrote:

> Hi,
> We achived this type of bi directional integration. You can contact me
> directly at tzach...@matrix.co.il
>
> Get Outlook for Android <https://aka.ms/ghei36>
>
> --
> *From:* ARSList  on behalf of Abhi$hek <
> abhi.masc...@gmail.com>
> *Sent:* Wednesday, November 21, 2018 7:40:27 AM
> *To:* ARSList
> *Subject:* Re: Can anyone suggest on the bidirectional integration
> between remedy & service now?
>
> We are on remedy 8.1 version so I believe multi cloud option can't be
> applied so if possible please suggest on bidirectional integration for
> service requests in remedy & service now.
>
> On Tue 20 Nov, 2018, 9:32 PM Kumar, Pradeep, 
> wrote:
>
>> Use BMC Multi-Cloud Service Management (MCSM). MCSM supports
>> bi-directional ticket synch use cases for other SD out of the box. Most of
>> these components can be re-used for Service Now.
>>
>> Sent from my iPhone
>>
>> On Nov 20, 2018, at 2:53 PM, Abhi$hek  wrote:
>>
>> Hi Experts,
>>
>>
>>
>> I am working on a requirement for the bidirectional integration between
>> remedy & service now.
>>
>> Can anyone provide useful suggestion on it & will be highly appreciated.
>>
>>
>>
>> Regards,
>>
>> AA
>>
>> --
>>
>>
>>
>> Regards,
>> Abhishek Anand
>>
>>  
>> <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttp-3A__www.vyomlabs.com_%26d%3DDwMFaQ%26c%3DUrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E%26r%3DCD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q%26m%3DjcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc%26s%3Dz8Drq-CTGZhj5twhcW-oou2DTU08EJ-d_8yHoIV_D5Y%26e%3D&data=02%7C01%7Ctzachish%40matrix.co.il%7Cf6aad2b128ba4d13450408d64f74551a%7C8b3747c3cccd4b178f18bd610edc86e6%7C0%7C0%7C636783758405891227&sdata=XnRTZ%2BHW8euy7A1PjCw4dZxaZJOMMw9fq0huDUeltCk%3D&reserved=0>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>>
>> https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwICAg&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=CD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q&m=jcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc&s=QYR5IbgKU9eu722JINekdzVdsrkdi55nVE597M4Cmno&e=
>> <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__mailman.rrr.se_cgi_listinfo_arslist%26d%3DDwICAg%26c%3DUrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E%26r%3DCD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q%26m%3DjcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc%26s%3DQYR5IbgKU9eu722JINekdzVdsrkdi55nVE597M4Cmno%26e%3D&data=02%7C01%7Ctzachish%40matrix.co.il%7Cf6aad2b128ba4d13450408d64f74551a%7C8b3747c3cccd4b178f18bd610edc86e6%7C0%7C0%7C636783758405901236&sdata=%2BfVFHabQC3L0glt8eOxmqAjyShg3rTAmekmxE54N8gw%3D&reserved=0>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>> <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmailman.rrr.se%2Fcgi%2Flistinfo%2Farslist&data=02%7C01%7Ctzachish%40matrix.co.il%7Cf6aad2b128ba4d13450408d64f74551a%7C8b3747c3cccd4b178f18bd610edc86e6%7C0%7C0%7C636783758405901236&sdata=7nM2f3%2BL2amZCqzg4hJO%2Fa0y7FxnISSjhpToB748i%2Fg%3D&reserved=0>
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-22 Thread Tzachi Shaiovitch 
Hi,
We achived this type of bi directional integration. You can contact me directly 
at tzach...@matrix.co.il

Get Outlook for Android<https://aka.ms/ghei36>


From: ARSList  on behalf of Abhi$hek 

Sent: Wednesday, November 21, 2018 7:40:27 AM
To: ARSList
Subject: Re: Can anyone suggest on the bidirectional integration between remedy 
& service now?

We are on remedy 8.1 version so I believe multi cloud option can't be applied 
so if possible please suggest on bidirectional integration for service requests 
in remedy & service now.

On Tue 20 Nov, 2018, 9:32 PM Kumar, Pradeep, 
mailto:pradeep_ku...@bmc.com>> wrote:
Use BMC Multi-Cloud Service Management (MCSM). MCSM supports bi-directional 
ticket synch use cases for other SD out of the box. Most of these components 
can be re-used for Service Now.

Sent from my iPhone

On Nov 20, 2018, at 2:53 PM, Abhi$hek 
mailto:abhi.masc...@gmail.com>> wrote:


Hi Experts,



I am working on a requirement for the bidirectional integration between remedy 
& service now.

Can anyone provide useful suggestion on it & will be highly appreciated.



Regards,

AA

--




Regards,
Abhishek Anand

<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttp-3A__www.vyomlabs.com_%26d%3DDwMFaQ%26c%3DUrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E%26r%3DCD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q%26m%3DjcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc%26s%3Dz8Drq-CTGZhj5twhcW-oou2DTU08EJ-d_8yHoIV_D5Y%26e%3D&data=02%7C01%7Ctzachish%40matrix.co.il%7Cf6aad2b128ba4d13450408d64f74551a%7C8b3747c3cccd4b178f18bd610edc86e6%7C0%7C0%7C636783758405891227&sdata=XnRTZ%2BHW8euy7A1PjCw4dZxaZJOMMw9fq0huDUeltCk%3D&reserved=0>

--
ARSList mailing list
ARSList@arslist.org<mailto:ARSList@arslist.org>
https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwICAg&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=CD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q&m=jcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc&s=QYR5IbgKU9eu722JINekdzVdsrkdi55nVE597M4Cmno&e=<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__mailman.rrr.se_cgi_listinfo_arslist%26d%3DDwICAg%26c%3DUrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E%26r%3DCD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q%26m%3DjcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc%26s%3DQYR5IbgKU9eu722JINekdzVdsrkdi55nVE597M4Cmno%26e%3D&data=02%7C01%7Ctzachish%40matrix.co.il%7Cf6aad2b128ba4d13450408d64f74551a%7C8b3747c3cccd4b178f18bd610edc86e6%7C0%7C0%7C636783758405901236&sdata=%2BfVFHabQC3L0glt8eOxmqAjyShg3rTAmekmxE54N8gw%3D&reserved=0>
--
ARSList mailing list
ARSList@arslist.org<mailto:ARSList@arslist.org>
https://mailman.rrr.se/cgi/listinfo/arslist<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmailman.rrr.se%2Fcgi%2Flistinfo%2Farslist&data=02%7C01%7Ctzachish%40matrix.co.il%7Cf6aad2b128ba4d13450408d64f74551a%7C8b3747c3cccd4b178f18bd610edc86e6%7C0%7C0%7C636783758405901236&sdata=7nM2f3%2BL2amZCqzg4hJO%2Fa0y7FxnISSjhpToB748i%2Fg%3D&reserved=0>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-21 Thread Abhi$hek 
Thanks for your kind response.

But I am looking out for solution within SN & remedy & without using any
third party tool.

On Wed 21 Nov, 2018, 9:24 PM Ben Chernys, 
wrote:

> Meta-Update will handle direct Remedy ßà SN integration including all
> mappings, attachments, etc as required.
>
>
>
> Please contact us off-list for more information or a trial.
>
>
>
>
>
> Cheers,
>
> Ben Chernys
> Senior Software Architect
> [image: logoSthInc-sm]
>
> Canada / Deutschland
> Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
>
> Mobile +1 403  554 0887
> Email:   ben.cher...@softwaretoolhouse.com
> Web: www.softwaretoolhouse.com
>
> We are a BMC Technology Alliance Partner
>
>
>
>
>
> Check out Software Tool House's free Diary Editor and our  Freebies
> Section for ITSM Forms and Fields spreadsheet.
>
> *Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html>*
> *,* our premium ARS Data tool, lets you automate your imports,
> migrations, *in no time at all*, without programming, without staging
> forms, without merge workflow.
>
>
>
> *Meta-Archive
> <http://www.softwaretoolhouse.com/product/SthArch/index.html>* does ITSM
> Archiving your way: with your forms and your multi-tenant rules, treating
> each root request as a complete tree and checking associatuions.  Archive
> output to different servers, HTML pages with links to attachments or
> archive forms.
>
>
>
> *Meta-Databot
> <http://www.softwaretoolhouse.com/product/Databot/index.html>* is an
> automated, extensible BMC Data Wizard.  It reads a file of data changes and
> sports an Undo feature.
>
>
>
> Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
> your valuable data!
>
>
> http://www.softwaretoolhouse.com/
>
>
>
>
>
>
>
>
>
>
>
> *From:* ARSList  *On Behalf Of *Roger
> Justice via ARSList
> *Sent:* November-20-18 6:34 AM
> *To:* arslist@arslist.org
> *Cc:* rjust2...@aol.com
> *Subject:* Re: Can anyone suggest on the bidirectional integration
> between remedy & service now?
>
>
>
> I was involved in a SN to SN integration and the two systems had very
> different state values that required mapping and workflow to set the target
> system value properly. Any field that has predetermined values will need
> this mapping.
>
> -Original Message-
> From: Abhi$hek 
> To: ARSList 
> Sent: Tue, Nov 20, 2018 4:22 am
> Subject: Can anyone suggest on the bidirectional integration between
> remedy & service now?
>
> Hi Experts,
>
>
>
> I am working on a requirement for the bidirectional integration between
> remedy & service now.
>
> Can anyone provide useful suggestion on it & will be highly appreciated.
>
>
>
> Regards,
>
> AA
>
>
>
> --
>
>
>
>
>
> Regards,
> Abhishek Anand
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-21 Thread Ben Chernys 
Meta-Update will handle direct Remedy <> SN integration including all 
mappings, attachments, etc as required.

 

Please contact us off-list for more information or a trial.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html>  
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>  is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: ARSList  On Behalf Of Roger Justice via 
ARSList
Sent: November-20-18 6:34 AM
To: arslist@arslist.org
Cc: rjust2...@aol.com
Subject: Re: Can anyone suggest on the bidirectional integration between remedy 
& service now?

 

I was involved in a SN to SN integration and the two systems had very different 
state values that required mapping and workflow to set the target system value 
properly. Any field that has predetermined values will need this mapping.



-Original Message-
From: Abhi$hek mailto:abhi.masc...@gmail.com> >
To: ARSList mailto:arslist@arslist.org> >
Sent: Tue, Nov 20, 2018 4:22 am
Subject: Can anyone suggest on the bidirectional integration between remedy & 
service now?

Hi Experts,

 

I am working on a requirement for the bidirectional integration between remedy 
& service now.

Can anyone provide useful suggestion on it & will be highly appreciated.

 

Regards,

AA

 

-- 

 

 

Regards,
Abhishek Anand

-- 
ARSList mailing list
ARSList@arslist.org <mailto:ARSList@arslist.org> 
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-20 Thread Abhi$hek 
We are on remedy 8.1 version so I believe multi cloud option can't be
applied so if possible please suggest on bidirectional integration for
service requests in remedy & service now.

On Tue 20 Nov, 2018, 9:32 PM Kumar, Pradeep,  wrote:

> Use BMC Multi-Cloud Service Management (MCSM). MCSM supports
> bi-directional ticket synch use cases for other SD out of the box. Most of
> these components can be re-used for Service Now.
>
> Sent from my iPhone
>
> On Nov 20, 2018, at 2:53 PM, Abhi$hek  wrote:
>
> Hi Experts,
>
>
>
> I am working on a requirement for the bidirectional integration between
> remedy & service now.
>
> Can anyone provide useful suggestion on it & will be highly appreciated.
>
>
>
> Regards,
>
> AA
>
> --
>
>
>
> Regards,
> Abhishek Anand
>
>  
> 
>
> --
> ARSList mailing list
> ARSList@arslist.org
>
> https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwICAg&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=CD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q&m=jcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc&s=QYR5IbgKU9eu722JINekdzVdsrkdi55nVE597M4Cmno&e=
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-20 Thread Abhi$hek 
Thanks for your kind response.
To be specific we are on remedy 8.1 & incidents bidirectional integration
required with service now using the Web service only.
Please could you provide detail on the same.

On Tue 20 Nov, 2018, 7:06 PM Roger Justice via ARSList, 
wrote:

> I was involved in a SN to SN integration and the two systems had very
> different state values that required mapping and workflow to set the target
> system value properly. Any field that has predetermined values will need
> this mapping.
>
>
> -Original Message-
> From: Abhi$hek 
> To: ARSList 
> Sent: Tue, Nov 20, 2018 4:22 am
> Subject: Can anyone suggest on the bidirectional integration between
> remedy & service now?
>
> Hi Experts,
>
> I am working on a requirement for the bidirectional integration between
> remedy & service now.
> Can anyone provide useful suggestion on it & will be highly appreciated.
>
> Regards,
> AA
>
> --
>
>
> Regards,
> Abhishek Anand
>
>  <http://www.vyomlabs.com/>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-20 Thread Kumar, Pradeep 
Use BMC Multi-Cloud Service Management (MCSM). MCSM supports bi-directional 
ticket synch use cases for other SD out of the box. Most of these components 
can be re-used for Service Now.

Sent from my iPhone

On Nov 20, 2018, at 2:53 PM, Abhi$hek 
mailto:abhi.masc...@gmail.com>> wrote:


Hi Experts,



I am working on a requirement for the bidirectional integration between remedy 
& service now.

Can anyone provide useful suggestion on it & will be highly appreciated.



Regards,

AA

--




Regards,
Abhishek Anand



--
ARSList mailing list
ARSList@arslist.org
https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwICAg&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=CD3WMmh5yW7NP8yKEJlsbniWYXTUHjrcf97AI6BsB4Q&m=jcgeH1r-AmWA9e7i-IhoyIpbyk_hd-KDnlu_USONwBc&s=QYR5IbgKU9eu722JINekdzVdsrkdi55nVE597M4Cmno&e=
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-20 Thread Roger Justice via ARSList 
I was involved in a SN to SN integration and the two systems had very different 
state values that required mapping and workflow to set the target system value 
properly. Any field that has predetermined values will need this mapping.


-Original Message-
From: Abhi$hek 
To: ARSList 
Sent: Tue, Nov 20, 2018 4:22 am
Subject: Can anyone suggest on the bidirectional integration between remedy & 
service now?

Hi Experts, I am working on a requirement for the bidirectional integration 
between remedy & service now.Can anyone provide useful suggestion on it & will 
be highly appreciated. Regards,AA
-- 

 Regards,
Abhishek Anand
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-20 Thread Abhi$hek 
Hi Experts,



I am working on a requirement for the bidirectional integration between
remedy & service now.

Can anyone provide useful suggestion on it & will be highly appreciated.



Regards,

AA

-- 



Regards,
Abhishek Anand

 
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist