Hello Terry,
There is a very good white paper on this in the Remedy KB.
But this order of deletions should do it:
1. Entry from OBJSTR:Pending
2. Entry from OBJSTR:Attributes
3. Entry from OBJSTR:Class
4. The actual forms BMC... And AST...
Regards,
Murtuza.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma
Sent: Friday, April 13, 2007 4:37 PM
To: [EMAIL PROTECTED]
Subject: Cannot delete class from CMDB Class Manager
Hello everyone:
CMDB Version 1.1.0 Patch 004
Windows 2003 Server
Remedy ARS 6.3
Well, I thought I would go to the list for a little support on this one. I
wanted to see if anyone had experienced this problem and/or solution before.
I am in the CMDB class manager on one of my environments and I tried to
delete a CMDB class which I had created earlier. When I try to do this, I
get the following error message in the entry in the Class Manager Console
(The class is in a status of DELETE PENDING).
03/27/2007 8:10:08 AM Remedy Application Service Sync Class:
BMC:NAV_TestingClass
03/27/2007 8:10:08 AM Remedy Application Service
ERROR: 120002 Class does not exist. OB0003FFE4C39C_gsQRQwZCoBQOwAA
I've tried stopping/restarting the Remedy and the CMDB engine, but it
appears to be stuck.
This class inherits from BMC_ComputerSystem. I have only added one
character attribute called TestField (Character field)
The following forms exist in the admin tool for this form:
AST:NAV_TestingClass
BMC:NAV_TestingClass
BMC:NAV_TestingClass_
At this point, I would like to know the series of forms that I would need to
delete this information from in order to remove this Class from my
environment. I had been instructed by support to remove entries from
objstr:class, but that would leave several other entries in other forms
orphaned.
Can anyone out there give me a complete list of the forms for which I need
to delete the class definition attributes from if I want to COMPLETELY
remove this class from my environment?
Thanks..
Terry
P.S - This issue has been opened with support since March 29th with no
resolution to date
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