Re: Cannot login to mid-tier but CAN login using Windows user tool
I 'customised' my mid-tier installation. So a problem with paths etc. I am going to do a more default install to see what happens. - Original Message - From: Carl Wilson carlbwil...@gmail.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, September 27, 2012 9:15 AM Subject: Re: Cannot login to mid-tier but CAN login using Windows user tool Hi, this is usually an indication that the passwords for the AR Server Mid Tier connection do not match. You can reset the password for the Mid Tier from within ARS (AR System Administration), then use this password in the Mid Tier setup. Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: 27 September 2012 08:17 To: arslist@ARSLIST.ORG Subject: Cannot login to mid-tier but CAN login using Windows user tool Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Cannot login to mid-tier but CAN login using Windows user tool
Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot login to mid-tier but CAN login using Windows user tool
hi Angus, have you configured the Authentication server correctly in the MT config page? Thanks, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Thursday, September 27, 2012 12:47 PM To: arslist@ARSLIST.ORG Subject: Cannot login to mid-tier but CAN login using Windows user tool Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot login to mid-tier but CAN login using Windows user tool
If what Vikrant suggested does not work, Can you remove and add ar system server on midtier config page. If the connection from mid tier has issues you won't be able to add. Then there are other things to check. - Karthik On Sep 27, 2012 12:50 PM, Kulkarni, Vikrant vkulka...@columnit.com wrote: hi Angus, have you configured the Authentication server correctly in the MT config page? Thanks, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Thursday, September 27, 2012 12:47 PM To: arslist@ARSLIST.ORG Subject: Cannot login to mid-tier but CAN login using Windows user tool Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot login to mid-tier but CAN login using Windows user tool
Hi, this is usually an indication that the passwords for the AR Server Mid Tier connection do not match. You can reset the password for the Mid Tier from within ARS (AR System Administration), then use this password in the Mid Tier setup. Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: 27 September 2012 08:17 To: arslist@ARSLIST.ORG Subject: Cannot login to mid-tier but CAN login using Windows user tool Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot login to mid-tier but CAN login using Windows user tool
You have a blank password for the Demo account? Put a password and try again. Probably a blank password is not checked at the mid-tier and throws an error automatically. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Thu, Sep 27, 2012 at 10:15 AM, Carl Wilson carlbwil...@gmail.com wrote: Hi, this is usually an indication that the passwords for the AR Server Mid Tier connection do not match. You can reset the password for the Mid Tier from within ARS (AR System Administration), then use this password in the Mid Tier setup. Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: 27 September 2012 08:17 To: arslist@ARSLIST.ORG Subject: Cannot login to mid-tier but CAN login using Windows user tool Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot login to mid-tier but CAN login using Windows user tool
Hi, having no password are acceptable e.g. SSO, etc - therefore it is not required. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: 27 September 2012 12:21 To: arslist@ARSLIST.ORG Subject: Re: Cannot login to mid-tier but CAN login using Windows user tool ** You have a blank password for the Demo account? Put a password and try again. Probably a blank password is not checked at the mid-tier and throws an error automatically. Regards, Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot login to mid-tier but CAN login using Windows user tool
Yes, but in that case you can't login with a black password. The system will check the password at an LDAP source. I mean, with no AREA plug-ins to check the password, In my system a black password is not accepted at the mid-tier, but it is accepted at the User Tool. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Thu, Sep 27, 2012 at 1:45 PM, Carl Wilson carlbwil...@gmail.com wrote: ** having no password are acceptable e.g. SSO, etc - therefore it is not required. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cannot login to mid-tier but CAN login using Windows user tool
Hi, then it is your system configuration - by default this is allowed .. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: 27 September 2012 12:51 To: arslist@ARSLIST.ORG Subject: Re: Cannot login to mid-tier but CAN login using Windows user tool ** Yes, but in that case you can't login with a black password. The system will check the password at an LDAP source. I mean, with no AREA plug-ins to check the password, In my system a black password is not accepted at the mid-tier, but it is accepted at the User Tool. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Thu, Sep 27, 2012 at 1:45 PM, Carl Wilson carlbwil...@gmail.com wrote: having no password are acceptable e.g. SSO, etc - therefore it is not required. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
