Re: Caught exception: Unable to get value of the property length
I am trying to run a report that I saved on ITSM. When I go to My Reports and select the report to run I get the error. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: 05 July 2013 01:21 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.jpg
Re: Caught exception: Unable to get value of the property length
What browser are you using? Have you tried another? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: 08 July 2013 09:08 To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** I am trying to run a report that I saved on ITSM. When I go to My Reports and select the report to run I get the error. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: 05 July 2013 01:21 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing _ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer http://www.eoh.co.za/live/content.php?Item_ID=1746 _ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer http://www.eoh.co.za/live/content.php?Item_ID=1746 _ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
FW: Caught exception: Unable to get value of the property length
Hi Anurag Can you perhaps give me the default MT cache directory. The report was working in the past. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: 05 July 2013 02:55 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, Look like a MT cache curruption issue. Try hard deelting the MT cache file and then start the service again. This will re-build the fresh cache files. I hope it was working in the past right? [http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif]HAVE A NICE DAY From: Downing, Ryan ryan_down...@bmc.commailto:ryan_down...@bmc.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, July 5, 2013 4:51 PM Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (“EOH”). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Caught exception: Unable to get value of the property length
Hi Fazila, I believe this is the folder you’re looking for: \\servername\d$\Program Files\BMC Software\ARSystem\midtier\cache Keith From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Monday, July 08, 2013 5:21 AM To: arslist@ARSLIST.ORG Subject: FW: Caught exception: Unable to get value of the property length ** Hi Anurag Can you perhaps give me the default MT cache directory. The report was working in the past. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: 05 July 2013 02:55 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, Look like a MT cache curruption issue. Try hard deelting the MT cache file and then start the service again. This will re-build the fresh cache files. I hope it was working in the past right? [Image removed by sender.]HAVE A NICE DAY From: Downing, Ryan ryan_down...@bmc.commailto:ryan_down...@bmc.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, July 5, 2013 4:51 PM Subject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (“EOH”). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (“EOH”). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: ~WRD000.jpginline: image001.jpg
Caught exception: Unable to get value of the property length
Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.jpg
Re: Caught exception: Unable to get value of the property length
Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Friday, July 05, 2013 4:12 AM To: arslist@ARSLIST.ORG Subject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. [cid:image001.jpg@01CE7950.3EF289B0] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (EOH). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimerhttp://www.eoh.co.za/live/content.php?Item_ID=1746 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Caught exception: Unable to get value of the property length
** Hi Fazila, Look like a MT cache curruption issue. Try hard deelting the MT cache file and then start the service again. This will re-build the fresh cache files. I hope it was working in the past right? HAVE A NICE DAY From: "Downing, Ryan" ryan_down...@bmc.comTo: arslist@ARSLIST.ORG Sent: Friday, July 5, 2013 4:51 PMSubject: Re: Caught exception: Unable to get value of the property length ** Hi Fazila, A little more information would be helpful. What are you trying to do? Ryan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila PatelSent: Friday, July 05, 2013 4:12 AMTo: arslist@ARSLIST.ORGSubject: Caught exception: Unable to get value of the property length ** Hi All I am receiving this error when running a report from the incident module. The error is Caught exception: Unable to get value of the property length object is null or undefined. I have deleted all cookies and history but am still getting the error. Please assist. Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107|cell: +27 82922 2322 fazila.pa...@eoh.co.za | www.eoh.co.za Consulting | Technology | Outsourcing This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries (“EOH”). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
