Re: Change Calendar errors

[Chuck Baldi]

Anne,
Did you ever find a resolution to the errors you were getting?

Regards,
Chuck Baldi


Ramey, Anne wrote:
> 
> ITSM 7 patch 7 installed on Red Hat Linux 4 kernel 2.6.9-78.0.5.ELsmp. 
> ARS is at 7.0.1 patch 5.  When I installed ITSM patch 7 (upgraded from 4)
> my change calendar stopped working.  In the user client I get 3 errors:
> An Error has occurred in the script on this page.
> Error: 'Calendar' is undefined
> URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param
> 
> An Error has occurred in the script on this page.
> Error: 'MonthGrid' is undefined
> URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param
> 
> An Error has occurred in the script on this page.
> Error: Object Expected
> URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param
> 
> When I access it via a browser, I don't see the errors, but it still
> doesn't work properly.  The calendar will come up, it will display the
> day, or week, etc. but when you click on a change, it never is selected
> and you can never pull up the full details of a change from the calendar. 
> That makes it less than useful.   The URL it displays appears to be
> correct.  I'm running Tomcat on the same red hat version for my mikd-tier
> servers.  No one else seems to be able to re-create it, but its happening
> in all 3 of our environments (dev, test, and production).  I'm unsure what
> to try to fix it, or where to look to find the error.
> 
> Thanks,
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
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Change Calendar errors

[Ramey, Anne]

ITSM 7 patch 7 installed on Red Hat Linux 4 kernel 2.6.9-78.0.5.ELsmp.  ARS is 
at 7.0.1 patch 5.  When I installed ITSM patch 7 (upgraded from 4) my change 
calendar stopped working.  In the user client I get 3 errors:
An Error has occurred in the script on this page.
Error: 'Calendar' is undefined
URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param

An Error has occurred in the script on this page.
Error: 'MonthGrid' is undefined
URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param

An Error has occurred in the script on this page.
Error: Object Expected
URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param

When I access it via a browser, I don't see the errors, but it still doesn't 
work properly.  The calendar will come up, it will display the day, or week, 
etc. but when you click on a change, it never is selected and you can never 
pull up the full details of a change from the calendar.  That makes it less 
than useful.   The URL it displays appears to be correct.  I'm running Tomcat 
on the same red hat version for my mikd-tier servers.  No one else seems to be 
able to re-create it, but its happening in all 3 of our environments (dev, 
test, and production).  I'm unsure what to try to fix it, or where to look to 
find the error.

Thanks,
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


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