Change Flag with Set field on Display

2016-02-01 Thread Brittain, Mark 
Hi All,

This should be simple but I can't get it to work in the client or the browser. 
Have a situation where users are not remembering to set the Status to In 
Process when they start working on it. The incident Status is Assigned and the 
Assignee is Mark. When Mark opens (On Display) the Incident, the Status is 
changed to In Process. The set field works fine but don't trip the change 
field. I have tried also doing a set field on other fields at the same time, a 
perform-action-active-link 128 7 as well as set-change- flag 1.   Any 
suggestions would be greatly appreciated.

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
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Re: Change Flag with Set field on Display

2016-02-01 Thread LJ LongWing 
Does the Status field have the 'Disable Change Flag' set to True in the
form properties?

On Mon, Feb 1, 2016 at 9:47 AM, Brittain, Mark 
wrote:

> **
>
> Hi All,
>
>
>
> This should be simple but I can’t get it to work in the client or the
> browser. Have a situation where users are not remembering to set the Status
> to In Process when they start working on it. The incident Status is
> Assigned and the Assignee is Mark. When Mark opens (On Display) the
> Incident, the Status is changed to In Process. The set field works fine but
> don’t trip the change field. I have tried also doing a set field on other
> fields at the same time, a perform-action-active-link 128 7 as well as
> set-change- flag 1.   Any suggestions would be greatly appreciated.
>
>
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Change Flag with Set field on Display

2016-02-01 Thread Brittain, Mark 
Disable Change Flag is set to False

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, February 01, 2016 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Flag with Set field on Display

**
Does the Status field have the 'Disable Change Flag' set to True in the form 
properties?

On Mon, Feb 1, 2016 at 9:47 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Hi All,

This should be simple but I can’t get it to work in the client or the browser. 
Have a situation where users are not remembering to set the Status to In 
Process when they start working on it. The incident Status is Assigned and the 
Assignee is Mark. When Mark opens (On Display) the Incident, the Status is 
changed to In Process. The set field works fine but don’t trip the change 
field. I have tried also doing a set field on other fields at the same time, a 
perform-action-active-link 128 7 as well as set-change- flag 1.   Any 
suggestions would be greatly appreciated.

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com<mailto:mbritt...@navisite.com>
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Change Flag with Set field on Display

2016-02-01 Thread LJ LongWing 
Ok...then a Set-Field via Active Link SHOULD set the 'Save' button to
enabled, unless something later in the window open process is clearing the
flag :)

On Mon, Feb 1, 2016 at 9:54 AM, Brittain, Mark 
wrote:

> **
>
> Disable Change Flag is set to False
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, February 01, 2016 11:51 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Change Flag with Set field on Display
>
>
>
> **
>
> Does the Status field have the 'Disable Change Flag' set to True in the
> form properties?
>
>
>
> On Mon, Feb 1, 2016 at 9:47 AM, Brittain, Mark 
> wrote:
>
> **
>
> Hi All,
>
>
>
> This should be simple but I can’t get it to work in the client or the
> browser. Have a situation where users are not remembering to set the Status
> to In Process when they start working on it. The incident Status is
> Assigned and the Assignee is Mark. When Mark opens (On Display) the
> Incident, the Status is changed to In Process. The set field works fine but
> don’t trip the change field. I have tried also doing a set field on other
> fields at the same time, a perform-action-active-link 128 7 as well as
> set-change- flag 1.   Any suggestions would be greatly appreciated.
>
>
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
>
> --
>
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Change Flag with Set field on Display

2016-02-01 Thread Brittain, Mark 
Should have been able to think of that one on my own. Moved EO from 999 to 1000 
and it works. Thanks LJ

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, February 01, 2016 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Change Flag with Set field on Display

**
Ok...then a Set-Field via Active Link SHOULD set the 'Save' button to enabled, 
unless something later in the window open process is clearing the flag :)

On Mon, Feb 1, 2016 at 9:54 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Disable Change Flag is set to False

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ 
LongWing
Sent: Monday, February 01, 2016 11:51 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Change Flag with Set field on Display

**
Does the Status field have the 'Disable Change Flag' set to True in the form 
properties?

On Mon, Feb 1, 2016 at 9:47 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Hi All,

This should be simple but I can’t get it to work in the client or the browser. 
Have a situation where users are not remembering to set the Status to In 
Process when they start working on it. The incident Status is Assigned and the 
Assignee is Mark. When Mark opens (On Display) the Incident, the Status is 
changed to In Process. The set field works fine but don’t trip the change 
field. I have tried also doing a set field on other fields at the same time, a 
perform-action-active-link 128 7 as well as set-change- flag 1.   Any 
suggestions would be greatly appreciated.

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com<mailto:mbritt...@navisite.com>
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"