Changing From field of Remedy Email notification
Hi, In the Email Mailbox Configuration form, you can define the From email add and display name that Remedy outgoing email messages will use. However, we currently have a requirement to have Email notifications tickets which satisfy a certain criteria to reflect that it came from a certain email address. Is there a place where this could be configured? Can we have the same notification event (Incident Creation) but different notification settings based on the ticket details? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Changing From field of Remedy Email notification
Kali, The From and Reply-To addresses can be set in Developer Studio in the filter(s) that send the notices. You could create copies of the filter(s) with the different addresses for different conditions, while retaining the original but disabling it. If you're using ITSM or another prepackaged app I don't have any specific knowledge of that, though. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Thursday, May 10, 2012 6:28 AM To: arslist@ARSLIST.ORG Subject: Changing From field of Remedy Email notification ** Hi, In the Email Mailbox Configuration form, you can define the From email add and display name that Remedy outgoing email messages will use. However, we currently have a requirement to have Email notifications tickets which satisfy a certain criteria to reflect that it came from a certain email address. Is there a place where this could be configured? Can we have the same notification event (Incident Creation) but different notification settings based on the ticket details? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Changing From field of Remedy Email notification
Yes, we're using ITSM. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, May 10, 2012 10:27 PM To: arslist@ARSLIST.ORG Subject: Re: Changing From field of Remedy Email notification ** Kali, The From and Reply-To addresses can be set in Developer Studio in the filter(s) that send the notices. You could create copies of the filter(s) with the different addresses for different conditions, while retaining the original but disabling it. If you're using ITSM or another prepackaged app I don't have any specific knowledge of that, though. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Thursday, May 10, 2012 6:28 AM To: arslist@ARSLIST.ORG Subject: Changing From field of Remedy Email notification ** Hi, In the Email Mailbox Configuration form, you can define the From email add and display name that Remedy outgoing email messages will use. However, we currently have a requirement to have Email notifications tickets which satisfy a certain criteria to reflect that it came from a certain email address. Is there a place where this could be configured? Can we have the same notification event (Incident Creation) but different notification settings based on the ticket details? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
