Re: Changing the process flow bar in change.
Chuck, Thanks and doing well. Also still waiting for the shoe to drop. I was able to map it out, but its an area that I will need to do some more research before I play. Thanks and say hi to the gang for me, Howard On Tue, Mar 9, 2010 at 2:35 PM, Charles Baldi wrote: > Hey Howard, how are you doing? > > The key form to look at is the "Process Flow Structure Setup". It > lets you define or modify the flow for each application. I was able > to successfully add things like Pending status reasons and the like. > To add selections that trigger workflow (like "Next Stage") is more > involved and I haven't done that yet, but you can search for "vis" in > the object list and poke at the Visualization Process supporting > forms. What follows is a response from BMC when I was trying to > figure out how to add status reason selections: > > "As per our discussion over the phone, you can add new Status Reason > using VIS:ProcessFlowStructureSetup form. > > As I informed you during our discussion that we have one Defect and > RFE logged with engineering. > > == > Here is the information about defect: > > DEFECT ID: SW00304704 > Summary: Process Flow Structure Setup: - Accelerator Item > configuration does not work in a MSP environment. > == > > Details about Enhancement Request. > > RFE ID: SW00268932 > Summary: Add Status reason to process flow bar. > Detail Information: > Is it the possibility to add/modify new values to the Status Reason in > the Incident Management in some status as Pending or Resolved? > == > " > > Hope this helps. > > Chuck > > > > On Tue, Mar 9, 2010 at 2:02 PM, Howard Richter wrote: > > ** > > > > All, > > > > > > > > We are running an early version of ITSM 7 and I am trying to see if the > > process flow bar for Change was changed and at a loss of what forms > control > > it. > > > > > > > > For example the first item in our change process flow bar, is Initiate > > (Normal), then the pull down has "Next Stage", "Help" or clear. What I > am > > trying to see if this was how the system came Out Of Box or was it > changed. > > > > So if anyone knows the names of the controlling forms, or how to modify > the > > process flow bar can you please let me know. > > > > > > > > As always thanks, > > > > Howard > > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = hbr4...@gmail.com > > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Changing the process flow bar in change.
Hey Howard, how are you doing? The key form to look at is the "Process Flow Structure Setup". It lets you define or modify the flow for each application. I was able to successfully add things like Pending status reasons and the like. To add selections that trigger workflow (like "Next Stage") is more involved and I haven't done that yet, but you can search for "vis" in the object list and poke at the Visualization Process supporting forms. What follows is a response from BMC when I was trying to figure out how to add status reason selections: "As per our discussion over the phone, you can add new Status Reason using VIS:ProcessFlowStructureSetup form. As I informed you during our discussion that we have one Defect and RFE logged with engineering. == Here is the information about defect: DEFECT ID: SW00304704 Summary: Process Flow Structure Setup: - Accelerator Item configuration does not work in a MSP environment. == Details about Enhancement Request. RFE ID: SW00268932 Summary: Add Status reason to process flow bar. Detail Information: Is it the possibility to add/modify new values to the Status Reason in the Incident Management in some status as Pending or Resolved? == " Hope this helps. Chuck On Tue, Mar 9, 2010 at 2:02 PM, Howard Richter wrote: > ** > > All, > > > > We are running an early version of ITSM 7 and I am trying to see if the > process flow bar for Change was changed and at a loss of what forms control > it. > > > > For example the first item in our change process flow bar, is Initiate > (Normal), then the pull down has "Next Stage", "Help" or clear. What I am > trying to see if this was how the system came Out Of Box or was it changed. > > So if anyone knows the names of the controlling forms, or how to modify the > process flow bar can you please let me know. > > > > As always thanks, > > Howard > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Changing the process flow bar in change.
All, We are running an early version of ITSM 7 and I am trying to see if the process flow bar for Change was changed and at a loss of what forms control it. For example the first item in our change process flow bar, is Initiate (Normal), then the pull down has "Next Stage", "Help" or clear. What I am trying to see if this was how the system came Out Of Box or was it changed. So if anyone knows the names of the controlling forms, or how to modify the process flow bar can you please let me know. As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
