Create CI from Change form?
Change Management 7.5, Change form, Relationships tabbed page, Request Type field. When we choose Configuration Item from the field then the Create button is disabled. We can only use the Search button. Can someone give me a tip on what is needed for the user to be able to use the Create button from the Change form? We have the ability to make changes and add CI to the CMDB from other user interfaces. It would be nice if we could do this from the Change form UI as well. Thanks much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Create CI from Change form?
The idea is most of the CIs in general are created using automated methods like discovery and aie jobs instead of manual creation of CIs. My understanding is since it needs reconciliation jobs to complete CI creation, creating CIs should be minimized during the business hrs. The search button allows you to search existing CIs and relate them to the change tkt. In 7.6.03 and upwards there are a few options. Unfortunately I do not have access to a 7.5 environment but you can verify the following: 1.Upon clicking search button on relationship screen for request type option of configuration item, it opens a CI search screen. On that screen below the table field there is an Explore CI button. You can click that to open atrium explorer which you can use to create new CIs. 2. In the Change Mgmt console in the Advanced functions there is menu button for Manage CIs. 3. Optionally you can write custom code to display a button to open Atrium Explorer. Should be an easy task. On Tuesday, September 4, 2012 6:36:28 PM UTC-7, Charlie Wilson wrote: > > Change Management 7.5, Change form, Relationships tabbed page, Request > Type field. When we choose Configuration Item from the field then the > Create button is disabled. We can only use the Search button. Can someone > give me a tip on what is needed for the user to be able to use the Create > button from the Change form? We have the ability to make changes and add CI > to the CMDB from other user interfaces. It would be nice if we could do > this from the Change form UI as well. Thanks much. > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Create CI from Change form?
Hi Charlie, You cannot define a new configuration item on the Relationships tab. Use the Advanced Functions => Manage CIs on the Change Management console to define new CIs. -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson Sent: Wednesday, September 05, 2012 6:57 AM To: arslist@ARSLIST.ORG Subject: Create CI from Change form? Change Management 7.5, Change form, Relationships tabbed page, Request Type field. When we choose Configuration Item from the field then the Create button is disabled. We can only use the Search button. Can someone give me a tip on what is needed for the user to be able to use the Create button from the Change form? We have the ability to make changes and add CI to the CMDB from other user interfaces. It would be nice if we could do this from the Change form UI as well. Thanks much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
