Hi Dave
I have Multiple Ticket App I wrote for us to be able to log multiple calls for
different locations. We have 120 locations (Elementary, High and Middle
schools) and sometimes we have to log the same ticket for each location or a
subset of our locations.
I have a view form that displays the following:
1. a table listing the locations we want tickets created for (All
locations, just High Schools, Middle, or Elementary).
2. Required fields for a ticket
3. A button to create the tickets.
Once the button is clicked - the system does a table walk for each entry and
creates the appropriate ticket. Once it gets through the table - the button
disappears so they can't accidentally create the same set of tickets again.
Of course this worked great on our version 6.x server. We are now on 7.06.04 -
so I am re-writing the app to work with the new ITSM version.
If you have questions - feel free to call. I can printout/email my workflow to
you directly
Kim Olds
Senior User Support Specialist, Remedy Admin
AACPS Help Desk
Phone - 410-222-5254
Fax - 410-222-5611
[Description: Description: Description: cid:image001.png@01CD1253.5F309F60]
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boylan, David
Sent: Wednesday, December 05, 2012 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Creating Multiple Tickets
** I have a custom app where I need to create multiple tickets with essentially
the same info except for a date field that I need to calculate. Tickets could
be anywhere from 1 to 12.
So, my thinking so far:
1. Display form with required fields that get set from the "master" ticket with
the optional numeric field that defaults to 1.
2. Button to submit after entering the requested number of tickets needed. (AL)
3. 2 counter fields on the "master" form that store the requested number and
the actual sequence number. (Filters)
Anyone done anything like this before?
Thanks in advance!
Dave
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