Creating incidents from a spread sheet in ITSM 7.6.4
All, Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and if so how? I have a customer that has another system (non Remedy) and can export most of the data required to open a new or closed incident, my question is what can I use to do that. Would a simple import into the helpdesk form work? Any ideas would be helpful, just be nice it's my birthday and it's been a very strange year for me, Howard [cid:image001.gif@01CD91B7.5321D020]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [cid:image002.png@01CD91B7.5321D020][cid:image003.png@01CD91B7.5321D020]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[cid:image004.png@01CD91B7.5321D020]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: Creating incidents from a spread sheet in ITSM 7.6.4
Hi Howard, Happy Birthday! hope you are having a good time today :) What is the volume of incidents to be imported? Regards, Karthik On 13 September 2012 23:24, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, ** ** Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and if so how? ** ** I have a customer that has another system (non Remedy) and can export most of the data required to open a new or closed incident, my question is what can I use to do that. Would a simple import into the helpdesk form work?** ** ** ** Any ideas would be helpful, just be nice it’s my birthday and it’s been a very strange year for me, ** ** Howard ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating incidents from a spread sheet in ITSM 7.6.4
couple of more questions: - is it an one time upload ? - is this an ongoing process? if so, can the customer work with you on a integration and are you open to perform some customization? - Karthik On 13 September 2012 23:27, Karthik karthik...@gmail.com wrote: Hi Howard, Happy Birthday! hope you are having a good time today :) What is the volume of incidents to be imported? Regards, Karthik On 13 September 2012 23:24, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, ** ** Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and if so how? ** ** I have a customer that has another system (non Remedy) and can export most of the data required to open a new or closed incident, my question is what can I use to do that. Would a simple import into the helpdesk form work? ** ** Any ideas would be helpful, just be nice it’s my birthday and it’s been a very strange year for me, ** ** Howard ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/ *yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating incidents from a spread sheet in ITSM 7.6.4
You can use HPD:IncidentInterface_Create but workflow might need some modification as i am not sure if all workflow are firing on MERGE Or you can stage the data from Excel to a staging form and write escalation to pushe one by one to HPD:IncidentInterface_Create it will crerate incident for you. Happy Bday :) Ravi Date: Thu, 13 Sep 2012 13:54:42 -0400 From: howard.rich...@coxinc.com Subject: Creating incidents from a spread sheet in ITSM 7.6.4 To: arslist@ARSLIST.ORG ** All, Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and if so how? I have a customer that has another system (non Remedy) and can export most of the data required to open a new or closed incident, my question is what can I use to do that. Would a simple import into the helpdesk form work? Any ideas would be helpful, just be nice it’s my birthday and it’s been a very strange year for me, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: image001.gifattachment: image002.pngattachment: image003.pngattachment: image004.png
Re: Creating incidents from a spread sheet in ITSM 7.6.4
If it's just a onetime migration why not use the Data Management Tool? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Thursday, September 13, 2012 12:55 PM To: arslist@ARSLIST.ORG Subject: Creating incidents from a spread sheet in ITSM 7.6.4 ** All, Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and if so how? I have a customer that has another system (non Remedy) and can export most of the data required to open a new or closed incident, my question is what can I use to do that. Would a simple import into the helpdesk form work? Any ideas would be helpful, just be nice it's my birthday and it's been a very strange year for me, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: Creating incidents from a spread sheet in ITSM 7.6.4
Hi, my thoughts exactly. Even if it is not, you get validation with the Data Management Tool and spreadsheets with instructions. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 13 September 2012 20:24 To: arslist@ARSLIST.ORG Subject: Re: Creating incidents from a spread sheet in ITSM 7.6.4 ** If it's just a onetime migration why not use the Data Management Tool? Thanks, Shawn Pierson Remedy Developer | Energy Transfer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
