Re: Custom Crystal reports only work with Crystal installed
Thanks everyone for the input. Unfortunately the .dll copy didn't resolve the issue. I will try upgrading the client and, if that doesn't fix it, will look into the ActiveX controls. When its resolved I'll post the resolution. Again, thanks for the great responses and help! Tracey ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Custom Crystal reports only work with Crystal installed
Hi, A customer of mine had the same problem. They upgraded the client to version 6.3 patch 18, and they are now fine. You should have no major problem running a 6.3 client against a 6.0 server, but please test your application before roll-out... Best Regards - Misi, RRR AB, http://www.rrr.se > We had to do something similar with ARS 4.5 and Crystal 8. But when we > switched to ARS 5.1x and Crystal 9, we now load an Active-X control to run > the custom reports from either the 5.1.2 Mid-Tier or any 5.x or 6.x user > tool. Once all the clients set the Tools/Option flag to "ODBC Use > Underscores", it has worked great. (No error, just most of the fields are > blank if it's not set). > > Sorry, I didn't set-up the Crystal Reports so I can't tell you how. I'll > have to research this myself in two weeks as I finish our migration to ARS > 6.3. > > Take Care, > Harry > > > _ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ron Tavares > Sent: Wednesday, August 23, 2006 9:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Custom Crystal reports only work with Crystal installed > > > ** > I had a similar issue a couple of years back. At the time I was on > version > 5 Crystal 8, so I don't know if this will work for you but it resovled the > issue for us. I compared the files that existed in the Crystal Install > Path, between the machine with the Crystal isntalled and one with only the > User Tool. I found that the Crystal install had some additional .dll > files > that did not exist on the machine with just the User Tool. We simply > copied > these files over and the reports ran fine. > > Hope this helps. > .ron > > > On 8/23/06, Tracey Meikle <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> > wrote: > > I've input a couple custom Crystal Reports into Remedy's Report Console > and they are running fine... However, they can be run only from a machine > where Crystal is installed. Those without Crystal can run the out-of-the- > box Crystal reports, but when they run any custom report they get a > warning: > > "Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. > Failed to load database information." > > When okay is clicked, they get an error: > > "Error occurred in generating report (ARERR 1658)" > > Does anyone have a suggestion to correct this issue? So far I've done the > following: > - tried very basic reports off of standard tables (same issue) > - turned on and off the "use underscores" option > - made sure the crpe32.dll is the same as on a machine that can run them > - made sure the crdb_odbc.dll is the same > > Crystal version: 9.2.0.488 > Remedy: 6.00.00 > > Thanks everyone, > Tracey > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > <http://www.wwrug.org> > > > > __20060125___This posting was submitted with HTML in > it___ > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Custom Crystal reports only work with Crystal installed
** We had to do something similar with ARS 4.5 and Crystal 8. But when we switched to ARS 5.1x and Crystal 9, we now load an Active-X control to run the custom reports from either the 5.1.2 Mid-Tier or any 5.x or 6.x user tool. Once all the clients set the Tools/Option flag to "ODBC Use Underscores", it has worked great. (No error, just most of the fields are blank if it's not set). Sorry, I didn't set-up the Crystal Reports so I can't tell you how. I'll have to research this myself in two weeks as I finish our migration to ARS 6.3. Take Care, Harry From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron TavaresSent: Wednesday, August 23, 2006 9:39 AMTo: arslist@ARSLIST.ORGSubject: Re: Custom Crystal reports only work with Crystal installed ** I had a similar issue a couple of years back. At the time I was on version 5 Crystal 8, so I don't know if this will work for you but it resovled the issue for us. I compared the files that existed in the Crystal Install Path, between the machine with the Crystal isntalled and one with only the User Tool. I found that the Crystal install had some additional .dll files that did not exist on the machine with just the User Tool. We simply copied these files over and the reports ran fine. Hope this helps. .ron On 8/23/06, Tracey Meikle <[EMAIL PROTECTED]> wrote: I've input a couple custom Crystal Reports into Remedy's Report Consoleand they are running fine... However, they can be run only from a machine where Crystal is installed. Those without Crystal can run the out-of-the-box Crystal reports, but when they run any custom report they get awarning:"Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. Failed to load database information."When okay is clicked, they get an error:"Error occurred in generating report (ARERR 1658)"Does anyone have a suggestion to correct this issue? So far I've done the following:- tried very basic reports off of standard tables (same issue)- turned on and off the "use underscores" option- made sure the crpe32.dll is the same as on a machine that can run them- made sure the crdb_odbc.dll is the same Crystal version: 9.2.0.488Remedy: 6.00.00Thanks everyone,Tracey___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Custom Crystal reports only work with Crystal installed
** I had a similar issue a couple of years back. At the time I was on version 5 Crystal 8, so I don't know if this will work for you but it resovled the issue for us. I compared the files that existed in the Crystal Install Path, between the machine with the Crystal isntalled and one with only the User Tool. I found that the Crystal install had some additional .dll files that did not exist on the machine with just the User Tool. We simply copied these files over and the reports ran fine. Hope this helps. .ron On 8/23/06, Tracey Meikle <[EMAIL PROTECTED]> wrote: I've input a couple custom Crystal Reports into Remedy's Report Consoleand they are running fine… However, they can be run only from a machine where Crystal is installed. Those without Crystal can run the out-of-the-box Crystal reports, but when they run any custom report they get awarning:"Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. Failed to load database information."When okay is clicked, they get an error:"Error occurred in generating report (ARERR 1658)"Does anyone have a suggestion to correct this issue? So far I've done the following:- tried very basic reports off of standard tables (same issue)- turned on and off the "use underscores" option- made sure the crpe32.dll is the same as on a machine that can run them- made sure the crdb_odbc.dll is the same Crystal version: 9.2.0.488Remedy: 6.00.00Thanks everyone,Tracey___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Custom Crystal reports only work with Crystal installed
Ive input a couple custom Crystal Reports into Remedys Report Console and they are running fine However, they can be run only from a machine where Crystal is installed. Those without Crystal can run the out-of-the- box Crystal reports, but when they run any custom report they get a warning: Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. Failed to load database information. When okay is clicked, they get an error: Error occurred in generating report (ARERR 1658) Does anyone have a suggestion to correct this issue? So far I've done the following: - tried very basic reports off of standard tables (same issue) - turned on and off the use underscores option - made sure the crpe32.dll is the same as on a machine that can run them - made sure the crdb_odbc.dll is the same Crystal version: 9.2.0.488 Remedy: 6.00.00 Thanks everyone, Tracey ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
