Re: Customer View Options in Self Service
Not OOTB, it could be done with customization. When you ask a question please include the version. -Original Message- From: Tom Siegel tsie...@intrado.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Mar 13, 2014 7:00 pm Subject: Customer View Options in Self Service Folks - Yet another nooby question. In Serice Desk, the application that is part of ITSM and is accessed via the Requestor Console, the default setting allows the user to view their own incidents etc. Is there a way to allow them to see all Incidents associated with their Site, Company, Company Group? Thanks, Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Customer View Options in Self Service
Not out of the box. You would have to customize the requestor console. Although if they have access to the Incident Management console, They can see all the incidents associated to their groups/site etc Regards, Roney Samuel Varghese. Sent from my iPhone On Mar 13, 2014, at 3:24 PM, Tom Siegel tsie...@intrado.com wrote: Folks - Yet another nooby question. In Serice Desk, the application that is part of ITSM and is accessed via the Requestor Console, the default setting allows the user to view their own incidents etc. Is there a way to allow them to see all Incidents associated with their Site, Company, Company Group? Thanks, Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Customer View Options in Self Service
Folks - Yet another nooby question. In Serice Desk, the application that is part of ITSM and is accessed via the Requestor Console, the default setting allows the user to view their own incidents etc. Is there a way to allow them to see all Incidents associated with their Site, Company, Company Group? Thanks, Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
