Re: Date/Time/Login+ append to WorkLog
This action will not appear in a logfile, if I remember correctly. Like David Shellman said, it is system-generated. Just accept that the system-generated information is something you can't change and add to what's there. I tried several different things in a development environment until I got the format I wanted. Use a filter to do the work when you can so it will take place on the server. On 6/19/07, Shane Buchholz <[EMAIL PROTECTED]> wrote: ** I apologize if this is a newbie question, but I have been unable to locate the information I need. I am trying to find what workflow appends the Date/Time/Login+ into each Worklog entry. I have tried running AL and Filter logs on both the client and server, but cannot seem to track down when/where this is happening. I am trying to add more information into this entry if possible. Please let me know if anyone has an idea where the data comes from. ARS 6.3 Help Desk 5.6 Win2K3 Server Thanks, Shane Buchholz Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Date/Time/Login+ append to WorkLog
Shane, If you're referring to information in a diary field, that is an automated process that is part of the diary field as defined by Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shane Buchholz Sent: Tuesday, June 19, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Date/Time/Login+ append to WorkLog ** I apologize if this is a newbie question, but I have been unable to locate the information I need. I am trying to find what workflow appends the Date/Time/Login+ into each Worklog entry. I have tried running AL and Filter logs on both the client and server, but cannot seem to track down when/where this is happening. I am trying to add more information into this entry if possible. Please let me know if anyone has an idea where the data comes from. ARS 6.3 Help Desk 5.6 Win2K3 Server Thanks, Shane Buchholz Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Date/Time/Login+ append to WorkLog
I apologize if this is a newbie question, but I have been unable to locate the information I need. I am trying to find what workflow appends the Date/Time/Login+ into each Worklog entry. I have tried running AL and Filter logs on both the client and server, but cannot seem to track down when/where this is happening. I am trying to add more information into this entry if possible. Please let me know if anyone has an idea where the data comes from. ARS 6.3 Help Desk 5.6 Win2K3 Server Thanks, Shane Buchholz Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
