Re: Decision Tree in ITSM 7.5, how to invoke?
Rabi, You can use Abydos Designer to create whatever decision trees you need graphically and have them configured to run against incidents, problems, change requests or service requests - see www.abydos-workflow.com Regards Mark -Original Message- From: Rabi Tripathi [mailto:ars_l...@yahoo.com] Sent: 11 May 2011 16:50 Subject: Decision Tree in ITSM 7.5, how to invoke? Listers, The Decision Tree link under Advanced Functions on the Incident form is always greyed out for me. The only way I can invoke Decision Tree is when I look up a customer. The list of decision trees pops up. Is that the only way a decision tree can be invoked? I was expecting to be able to click on the Decision Tree link similar to how I can click on Initiator Script and Assignment Script. These two features seem half baked. There is not much documentation. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Decision Tree in ITSM 7.5, how to invoke?
Hi Decision tree is working based on the requester company details you have to fill in the requester info to automatically pops the decision tree Thanks Bala Date: Wed, 11 May 2011 08:50:01 -0700 From: ars_l...@yahoo.com Subject: Decision Tree in ITSM 7.5, how to invoke? To: arslist@ARSLIST.ORG Listers, The Decision Tree link under Advanced Functions on the Incident form is always greyed out for me. The only way I can invoke Decision Tree is when I look up a customer. The list of decision trees pops up. Is that the only way a decision tree can be invoked? I was expecting to be able to click on the Decision Tree link similar to how I can click on Initiator Script and Assignment Script. These two features seem half baked. There is not much documentation. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Decision Tree in ITSM 7.5, how to invoke?
Listers, The Decision Tree link under Advanced Functions on the Incident form is always greyed out for me. The only way I can invoke Decision Tree is when I look up a customer. The list of decision trees pops up. Is that the only way a decision tree can be invoked? I was expecting to be able to click on the Decision Tree link similar to how I can click on Initiator Script and Assignment Script. These two features seem half baked. There is not much documentation. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
