Thanks for the reply Michelle. I neglected to mension one vital part,
though. (Funny how it doesn't make it always from the brain to the email.)
I really want the FORM help available to the mid-tier, just not the FIELD
help. It looks like it is all or none.
It is too bad that they disabled the feature of hiding fields where
necessary.
I was hoping that someone had a workaround.
Carolyn
-Original Message-
From: Lucero, Michelle - IST contractor
[mailto:[EMAIL PROTECTED]
Sent: Monday, October 30, 2006 11:51
To: arslist@ARSLIST.ORG
Subject: Re: Disable MidTier Help?
Hi, Carolyn:
Here are two approaches.
1. Create another view specifically for the Mid-Tier and simply disable
Help as mentioned below.
Or,
1. Disable Help Mid-Tier menu access item.
2. Create a Form Action field Help button.
3. Create an active link to Hide the button when $ CLIENT-TYPE$ = 9
Here is a note about field-level help in version 6.3
Note: For field-level help, the Hide This Help Text in Web Views check
box at the bottom of the tab is ignored in version 6.3. Using previous
versions, you can select the check box if you do not want help text for
a field to appear in a form viewed on the web.
Hope this helps,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS
Sent: Monday, October 30, 2006 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable MidTier Help?
Does anyone know if there a way to control the help contents when it is
shown to the Mid Tier?
Right now in 6.3 it shows all form help and all field help.
I would like to hide the field help from the Mid Tier users, but still
have
the field help for the Windows Client.
Carolyn
-Original Message-
From: Lucero, Michelle - IST contractor
[mailto:[EMAIL PROTECTED]
Sent: Monday, October 30, 2006 10:39
To: arslist@ARSLIST.ORG
Subject: Re: Disable MidTier Help?
Hi, Dylan:
If you are asking for either the Helpdesk form in the User Tool or in
the Mid-Tier.
To disable:
Open the form in the Admin Tool,
On the menu, click Form, select Current View/Properties
The View Properties window will open,
Click the Menu Access tab Uncheck Help.
Click OK.
You will have to do that per view that you would like to exclude the
Help icon from.
Note: It will be excluded on that view whether the form is opened from
the Remedy User Tool or Mid-Tier.
Hope that helps,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dylan
Sent: Monday, October 30, 2006 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Disable MidTier Help?
Is there a way to disable the help button on the menu bar for the forms
like HelpDesk through the mid tier? Or at least control it's action?
I've built an outside help system to display the data we want to show
the
user but I haven't been able to figure out how to disable that default
help
button.
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