Re: Display date/time field values in notifications using user's time zone setting.
Sudeep, That will actually not fix the issue as the fact that the notification is being sent out from the server, in serer time zone, so moving it to a char field will do nothing but turn the timestamp into text and preserve the time zone, not adjust it to client zone. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of sudeep kumar Sent: Tuesday, July 27, 2010 1:24 AM To: arslist@ARSLIST.ORG Subject: Re: Display date/time field values in notifications using user's time zone setting. ** here is a solution.. create a character field and push the timefieldvalue from the which ever values you want to the character field. then while sending notifications use this character field. i hope this works On Tue, Jul 27, 2010 at 10:20 AM, Shyam Attavar wrote: ** Thanks for the suggestion LJ, I was hoping that there was a function/keyword that would make this simple. Looks like I have to write custom workflow for each of the Date/Time field that is being referenced in notifications for calculating the offset between GMT and the users' time zone. -- Shyam _ From: LJ LongWing To: arslist@ARSLIST.ORG Sent: Mon, July 26, 2010 7:29:05 AM Subject: Re: Display date/time field values in notifications using user's time zone setting. ** Shyam, If you are willing to go through the hassle, you can do something similar to this. Determine a mechanism to 'translate' the server time to user time.you could either store timezones or 'offset from server', or however you decide to do it.then create a temp date/time field and copy the timestamp you want into that field and adjust it appropriately for your user ($Date/Time$ - ($offset * 3600).then use that temp field in your notifications. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Friday, July 23, 2010 5:48 PM To: arslist@ARSLIST.ORG Subject: Display date/time field values in notifications using user's time zone setting. ** Listers, The OOB notifications display the date/time values in the server time zone by default. This behavior is not desirable and we are in the process of investigating options to display date/time field values in the email recipient user's time zone setting. The behavior is already available in Remedy User and on the browsers through the Mid Tier. I am hoping there is a way to accomplish the same behavior for notifications. The time zone information for the user can be stored in the users' profile in the CTM:People form and looked up on the fly before generating the notifications. I know there are application commands for calculating Business Time and such that will give times in the past/future. I don't believe these actually will do what we intend to accomplish. Are there ways to convert the values for the various date/time fields being displayed in the notifications on the fly? Has anyone done something similar before and is willing to share their experience? Thanks in advance, -- Shyam _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Display date/time field values in notifications using user's time zone setting.
here is a solution.. create a character field and push the timefieldvalue from the which ever values you want to the character field. then while sending notifications use this character field. i hope this works On Tue, Jul 27, 2010 at 10:20 AM, Shyam Attavar wrote: > ** > Thanks for the suggestion LJ, > > I was hoping that there was a function/keyword that would make this simple. > Looks like I have to write custom workflow for each of the Date/Time field > that is being referenced in notifications for calculating the offset between > GMT and the users' time zone. > > -- > Shyam > > -- > *From:* LJ LongWing > *To:* arslist@ARSLIST.ORG > *Sent:* Mon, July 26, 2010 7:29:05 AM > *Subject:* Re: Display date/time field values in notifications using > user's time zone setting. > > ** > > Shyam, > > If you are willing to go through the hassle, you can do something similar > to this. > > > > Determine a mechanism to ‘translate’ the server time to user time…you could > either store timezones or ‘offset from server’, or however you decide to do > it…then create a temp date/time field and copy the timestamp you want into > that field and adjust it appropriately for your user ($Date/Time$ - ($offset > * 3600)…then use that temp field in your notifications. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Shyam Attavar > *Sent:* Friday, July 23, 2010 5:48 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Display date/time field values in notifications using user's > time zone setting. > > > > ** > > Listers, > > The OOB notifications display the date/time values in the server time zone > by default. This behavior is not desirable and we are in the process of > investigating options to display date/time field values in the email > recipient user's time zone setting. The behavior is already available in > Remedy User and on the browsers through the Mid Tier. I am hoping there is a > way to accomplish the same behavior for notifications. > > The time zone information for the user can be stored in the users' profile > in the CTM:People form and looked up on the fly before generating the > notifications. I know there are application commands for calculating > Business Time and such that will give times in the past/future. I don't > believe these actually will do what we intend to accomplish. > > Are there ways to convert the values for the various date/time fields being > displayed in the notifications on the fly? Has anyone done something similar > before and is willing to share their experience? > > Thanks in advance, > -- > Shyam > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Display date/time field values in notifications using user's time zone setting.
Thanks for the suggestion LJ, I was hoping that there was a function/keyword that would make this simple. Looks like I have to write custom workflow for each of the Date/Time field that is being referenced in notifications for calculating the offset between GMT and the users' time zone. -- Shyam From: LJ LongWing To: arslist@ARSLIST.ORG Sent: Mon, July 26, 2010 7:29:05 AM Subject: Re: Display date/time field values in notifications using user's time zone setting. ** Shyam, If you are willing to go through the hassle, you can do something similar to this. Determine a mechanism to ‘translate’ the server time to user time…you could either store timezones or ‘offset from server’, or however you decide to do it…then create a temp date/time field and copy the timestamp you want into that field and adjust it appropriately for your user ($Date/Time$ - ($offset * 3600)…then use that temp field in your notifications. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Friday, July 23, 2010 5:48 PM To: arslist@ARSLIST.ORG Subject: Display date/time field values in notifications using user's time zone setting. ** Listers, The OOB notifications display the date/time values in the server time zone by default. This behavior is not desirable and we are in the process of investigating options to display date/time field values in the email recipient user's time zone setting. The behavior is already available in Remedy User and on the browsers through the Mid Tier. I am hoping there is a way to accomplish the same behavior for notifications. The time zone information for the user can be stored in the users' profile in the CTM:People form and looked up on the fly before generating the notifications. I know there are application commands for calculating Business Time and such that will give times in the past/future. I don't believe these actually will do what we intend to accomplish. Are there ways to convert the values for the various date/time fields being displayed in the notifications on the fly? Has anyone done something similar before and is willing to share their experience? Thanks in advance, -- Shyam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Display date/time field values in notifications using user's time zone setting.
Shyam, If you are willing to go through the hassle, you can do something similar to this. Determine a mechanism to 'translate' the server time to user time.you could either store timezones or 'offset from server', or however you decide to do it.then create a temp date/time field and copy the timestamp you want into that field and adjust it appropriately for your user ($Date/Time$ - ($offset * 3600).then use that temp field in your notifications. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Friday, July 23, 2010 5:48 PM To: arslist@ARSLIST.ORG Subject: Display date/time field values in notifications using user's time zone setting. ** Listers, The OOB notifications display the date/time values in the server time zone by default. This behavior is not desirable and we are in the process of investigating options to display date/time field values in the email recipient user's time zone setting. The behavior is already available in Remedy User and on the browsers through the Mid Tier. I am hoping there is a way to accomplish the same behavior for notifications. The time zone information for the user can be stored in the users' profile in the CTM:People form and looked up on the fly before generating the notifications. I know there are application commands for calculating Business Time and such that will give times in the past/future. I don't believe these actually will do what we intend to accomplish. Are there ways to convert the values for the various date/time fields being displayed in the notifications on the fly? Has anyone done something similar before and is willing to share their experience? Thanks in advance, -- Shyam _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Display date/time field values in notifications using user's time zone setting.
Listers, The OOB notifications display the date/time values in the server time zone by default. This behavior is not desirable and we are in the process of investigating options to display date/time field values in the email recipient user's time zone setting. The behavior is already available in Remedy User and on the browsers through the Mid Tier. I am hoping there is a way to accomplish the same behavior for notifications. The time zone information for the user can be stored in the users' profile in the CTM:People form and looked up on the fly before generating the notifications. I know there are application commands for calculating Business Time and such that will give times in the past/future. I don't believe these actually will do what we intend to accomplish. Are there ways to convert the values for the various date/time fields being displayed in the notifications on the fly? Has anyone done something similar before and is willing to share their experience? Thanks in advance, -- Shyam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
